My recent hotel visit was one of the most frustrating experiences I've ever had. While the hotel was clean, the staff and service were a complete letdown from the start.
Check-in was a nightmare. The front desk clerk was unhelpful and seemed annoyed by my questions. When I tried to make friendly conversation, she gave me an attitude. I mentioned it was my first time in Atlantic City and at the hotel, hoping for some basic information. When I asked about the spa, she rudely said, "the spa isn't free," even though I never suggested it was. She didn't provide any details about the hotel, its services, or how to get casino credit or a membership, which would have been useful.
The poor communication continued with housekeeping. After a day out, I returned to an uncleaned room. When I called, I was told I had to request service daily—a policy never mentioned at check-in. I asked them to add my room to the list for the next day, and they agreed. However, the next afternoon, my room was still not cleaned.
When I went to the front desk to complain, the employee was incredibly rude. He cut me off, saying, "this is the registration, not housekeeping." I had to remind him that as a customer, I deserved to be heard. My room wasn't cleaned until 9 p.m. that night, and the same issue happened again the next day despite my request.
On top of everything, I paid a $100 resort fee and am still trying to figure out what it was for, as the service was terrible. The towels even had large holes in