Book a hotel near Arena Gorda Beach, Punta Cana

Todos los muchachos del servicio son excelentes personas, tratan de hacerlo lo mejor posible y eso los hace muy buenos,, rossy la joven del lobby muy simpática y servicial,, los muchachos de entrenamiento, Francis y tutifruty muy graciosos,,, muchas gracias por un excelente fin de semana

Services at the bar and at the dining area was great,food was good but the room cleaning and towels and blankets is horrible. The rooms smells like mold. The towels and beds smell bad . They should do a better job at it specially with the amount of stuff they have and the price you pay!

this hotel is not recommended. the bathroom lacks cleanliness, no shampoo, poor quality shower gel. limited and poor quality alcoholic beverages

Birthday Vacation Ruined!!! I decided to take a chance and stay in the luxury ambar despite reading a few negative reviews. It was incident after incident and a complete nightmare. The first shocking incident was when a security trespassed into our patio which is part of our personal room, in order to yell at us. He had no respect for me being underdressed, a horrible person. After this I spoke with one of the managers, Mr. Johnjairo, and he addressed the situation. After a day, I was offered by one of the guest services supervisor, Giofanny, a “complimentary” beach dinner for my husband and I. I was very specific saying that it was my husbands birthday. The day came and no dinner was prepared. They forgot about it carelessly. Everything was a lie, they had given us that hope in order to keep us satisfied with the security situation, and never came through. On the day of my husbands birthday I had to rush and order some food and pay an extra $400 for a bare minimum decent dinner, since all the a la carte restaurants were booked up days in advance, and the only thing available was the buffet. it’s extremely difficult to get a reservation at the restaurants unless you book a week beforehand. The only restaurant that’s worth going to, is the hindu restaurant and the Mexican restaurant, all the rest of have a horrible quality of food and are not worth your time. Despite this, around the hotel, all is clean and being consistently sanitized. Inside of the room and beds

This property has great potential, I'm sure of it, but be mindful of booking during a worldwide pandemic because not everything will be open due to regulations. The staff were some of the most welcoming, nicest people and will treat you like family. If you have any concerns or complaints, they listen and will do their very best to make your stay as great as can be.(Thank you for our complimentary meal for 2!) They followed strict protocol and provided mask for you to wear. During our stay 07/11-07/14 the casino & 9 out of 13 pools were closed and only 4 restaurants were open. Get up & eat whether it's at a restaurant or poolside because the room service menu was extremely limited. The music played at the pools & moon lounge was great. They did their best to cater to everyone. They kept the pools and moon lounge open late which was nice considering there wasn't much to do at night on the property, the few nights we were there.The best food was at Los Gallos. You must have the ceviche and pescado a lo macho. I have to shout out the poolside drink servers and Lis and Kiki, stationed out front who helped us out with any info we needed. The staff really is phenomenal. Rooms could use some updating and a little bit deeper cleaning in some areas(counters, the jet tub let out black dirt so we did not use it.) The resort is huge, get ready to walk. They do provide shuttles but they were usually full. Make reservations for dinner so you don't wait& book that spa/massage its worth it!

The property was amazing overall. It was well kept, maintained, and clean in the rooms and the whole property. Did not have a problem with anything other than a power outage that may have been caused by the rain or lightning but they were able to get the power on right away. Also, a light fell from the bathroom but they fixed right away. Even with the minor inconveniences, I would give 5 out of 5 stars.