Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Punta Blanca Golf Course

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Photo gallery for Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

Outdoor pool, cabanas (surcharge), pool umbrellas
Creator video
Banquet hall
9 bars/lounges, poolside bar
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • Room service
  • All inclusive

Explore the area

View in a map
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Punta Blanca Golf Course
    ‪11 min walk‬
  • Arena Gorda Beach
    ‪14 min walk‬
  • Iberostar Golf Course
    ‪6 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

Luxury Chairman Two Bedroom Suite Swim Out Diamond Club

  • 3164 sq ft
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Luxury Presidential One Bedroom Suite

8.4 out of 10
Very good
(30 reviews)
  • 1238 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Swim Out Diamond Club

  • 3767 sq ft
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 Queen Beds, 2 King Beds and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Swim Out Diamond Club

  • 4370 sq ft
  • Ocean view
  • Sleeps 12
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

Luxury Family Suite

8.4 out of 10
Very good
(96 reviews)
  • 681 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

8.8 out of 10
Excellent
(36 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Four Bedroom Suite Ocean Front Diamond Club

  • 4370 sq ft
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds, 2 King Beds and 2 Double Sofa Beds

Luxury Junior Suite

8.8 out of 10
Excellent
(221 reviews)
  • 603 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Diamond Club

9.4 out of 10
Exceptional
(3 reviews)
  • 603 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

8.0 out of 10
Very good
(11 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

9.0 out of 10
Wonderful
(180 reviews)
  • 603 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

9.6 out of 10
Exceptional
(11 reviews)
  • 681 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite

10.0 out of 10
Exceptional
(7 reviews)
  • 1840 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 3 Double Sofa Beds

Luxury Presidential One Bedroom Suite Diamond Club

  • 1238 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Chairman Three Bedroom Suite Ocean Front Diamond Club

  • 3767 sq ft
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed OR 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 3164 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Luxury Presidential Two Bedroom Suite Diamond Club

  • 1840 sq ft
  • Resort view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

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About the neighborhood

Punta Cana

On the beach.Your stay at this Bávaro property places you within 2 miles (3 km) of Arena Gorda Beach and Punta Blanca Golf Course. Iberostar Golf Course and Cocotal Golf and Country Club are also within 6 miles (10 km).

What's nearby

  • Punta Blanca Golf Course - 11 min walk - 0.6 miles
  • Arena Gorda Beach - 14 min walk - 0.8 miles
  • Cana Bay Golf Club - 6 min drive - 1.4 miles
  • Iberostar Golf Course - 6 min drive - 1.9 miles
  • Macao Beach - 15 min drive - 8.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

  • ‪Las Olas - ‬10 min drive
  • ‪Mikado - ‬7 min drive
  • ‪Selections Buffet - ‬17 min walk
  • ‪Maiko - ‬7 min drive
  • ‪Rodeo Grill Restaurant - ‬17 min walk

About this property

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Punta Blanca Golf Course
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino like a water park (surcharge) and a lazy river.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking and valet parking are available.

This 4.5-star Punta Cana property is smoke free.

  • 730 guestrooms or units
  • 4 levels
  • 9 buildings
  • 11 dining venues
  • 9 bars or lounges
  • Built in 2017
  • Buffet breakfast (free)
  • Casino
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers 730 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 11 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 3 gaming tables
  • 5 slot machines
  • Beach yoga
  • Billiards/pool table
  • Casino (452 square feet of space)
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Outdoor pool
  • Parasailing
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts).

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Property is also known as

Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive

Frequently asked questions

How close is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino to the airport?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is 17.2 mi (24-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

As of Sep 8, 2025, prices found for a 1-night stay for 2 adults at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino on Sep 29, 2025 start from $224.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have an airport shuttle?

Airport shuttle services are not available at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino.

How close is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offer free breakfast?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino offers free buffet breakfast every day from 6:30 AM to 10:30 AM.

Is there a casino at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

During your stay you can enjoy the 452 square-foot casino on site, featuring 5 slot machines and 3 gaming tables.

What time is check-in at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?

This property offers free self parking and valet parking.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino features an outdoor pool and a children's pool.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a restaurant?

Yes, there are 11 restaurants on site.

Does Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino have a spa?

Pamper yourself with a day at The Royal Spa, where you can enjoy sports massages, reflexology, and mani/pedis.

How close is Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino to downtown Punta Cana?

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino is 13.2 mi away from Punta Cana.

Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1110 out of 2154 reviews
Rating 8 - Good. 426 out of 2154 reviews
Rating 6 - Okay. 279 out of 2154 reviews
Rating 4 - Poor. 131 out of 2154 reviews
Rating 2 - Terrible. 208 out of 2154 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xaria

Traveled with partner
Liked: Staff & service, amenities
My rep Estilan made this stay so amazing he helped me secure transportation and dinner reservations. The staff was also very nice and fun.
Stayed 2 nights in Sep 2025

10/10 Excellent

cesar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service
Stayed 2 nights in Aug 2025

8/10 Good

Brittnie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Not a lot of food options if you have certain requirements. Room lost AC and another room had bed bugs. Staff was extremely nice and welcoming.
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs exceed my expectations.
Stayed 1 night in Jul 2025

2/10 Terrible

NAKITA

Traveled with family
Disliked: Staff & service, amenities
The check-in process was extremely inefficient, taking nearly two hours due to only one staff member at the desk and a non-functional pre-check-in option on the app. Upon arrival, our room lacked towels for the family and bed linens for our son. Despite calling multiple times, linens arrived after two hours, but towels were never delivered. The next morning, we experienced a power and water outage without any notice from the resort, causing further disruption. Even after water was restored around 11 AM, we still had no towels, despite repeated requests—including one made in person at 8 AM. When I escalated the matter at the concierge desk, I waited 20 minutes before speaking with the manager, Pedrito, who acknowledged the issues but did not resolve them. Instead, he introduced me to our assigned concierge, Estalin, who unprofessionally requested that I not leave a negative review about the previous evening to avoid his personal accountability. This experience was marked by poor communication, inadequate service, and unacceptable delays in basic guest accommodations. The only highlight of the visit was Eddy, our waiter in the sports bar and Hunter Steakhouse which made our last day at the resort pleasurable.
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personnel on the property exceed my expectations, specially Adonis who make my stay above expectations.
Stayed 2 nights in Jul 2025

8/10 Good

Minerva

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the lazy river. Service at the buffet was hit or miss not the best. Service was better at the a-la- carte restaurant
Stayed 7 nights in May 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the zen restaurant and the martini bar adoni is the best he was my concierge
Stayed 3 nights in Jun 2025

10/10 Excellent

Kalie Anay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Adoni made our experience at Royalton Bavaro absolutely unforgettable! From the moment we arrived, he went above and beyond to ensure we felt welcomed, relaxed, and well taken care of. His attention to detail, friendly energy, and genuine care for guests truly set him apart. Whether it was helping us with dinner reservations, giving great local recommendations, or just checking in to see if we needed anything, Adoni made our trip feel seamless and extra special. Royalton Bavaro is lucky to have him—we can’t wait to come back and hope to see him again!
Stayed 3 nights in Jun 2025

8/10 Good

Oluwatosin Samuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 5 nights at the resort, and it is well-maintained. They clean the rooms every day. Dining options are limited though, we ran out of options by the 4th night. For sea sports/activities, there are many free activities included with the stay, but they will always try to sell something to you so be careful with that.
Stayed 5 nights in May 2025

2/10 Terrible

Jemal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in poor condition half of the restaurants were closed when you call front desk never can get no one on the phone just don’t go there
Stayed 3 nights in Jun 2025

8/10 Good

Diana

Stayed 2 nights in Jun 2025

2/10 Terrible

Prabesh

Traveled with partner
Disliked: Cleanliness, amenities
Customer service sucked. Had to wait hours to get basic requests fulfilled. Even then, it wasn’t, made multiple phone calls to follow up on the requests. The food wasn’t as good. Hyped up alot of restaurants but couldn’t get reservations to any. Will not be coming back to this propert!
Stayed 5 nights in Jun 2025

4/10 Poor

Arnaldo Cruet

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Overall: This most definitely did not feel like a 5 star resort, especially for the price. Unlikely to return. Hope this is helpful to management/ others. The good: beach looks nice although it was overcome by sargassum firing our stay. Beautiful white sand. Kids liked the kids club a lot as well as play area, nightly shows were good. Nice landscaping. A handful on standouts in service slightly offset by lackadaisical service from others The bad: hotel looks good from far but is far from good. We were fairly disappointed given the amount of money we spent to come here. Walls in hallways in dire need of paint, missing room numbers, you'll need to dodge unattended room service leftovers in hallways since they pick them up maybe once a day, there's visible cracks in exterior walls facing away from main areas. Cockroaches (alive or dead) dasis. Pungent mold smell in room,visible mold stains, multiple hairs in bathroom, gum on ceiling, dust bunnies under bed, to name a few.... Buffet cleanliness was gross. Surprisingly weak options for kids. Restaurants in general were meh. Note that if you do not upgrade to pricey diamond club, you'll be stuck with very low quality offerings/ drinks. Mini bar not restocked daily. Resort felt either understaffed or with gaping holes in upkeep. Staff was mostly enthusiastic about you attending time share sales pitched than resolving your issues. Overall service was very inconsistent, fairly disappointing for a resort labeled as 5 stars.
Stayed 7 nights in May 2025

8/10 Good

Alza

Stayed 4 nights in Jun 2025

10/10 Excellent

Jeuel, Port Coquitlam

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the staff, the food, the amenities everything was amazing. Planning my next trip there already. Diamond Club experience was everything and more.
Stayed 4 nights in Jun 2025

10/10 Excellent

Brian

Stayed 3 nights in May 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and food was good.
Stayed 5 nights in Jun 2025

8/10 Good

Duane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cons: Restaurants were near impossible to get reservations. Italian restaurant took 1:50 to get food & staff was very confused. Food quality was very poor. Coffee house needs to open earlier than 7:00. Lazy river should provide free tubes to use instead of requiring quests to purchase Pros: Entertainment & shows were good. Well manicured property. Pools were clean. Chairs were padded & comfortable with plenty available. Beach is nice but unfortunately we had lots of seaweed (not the resorts fault?
Stayed 4 nights in Jun 2025

8/10 Good

Eduarda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with very clean grounds. Very friendly staff all around. I especially want to mention one of the staff members that truly touched me. GUILHERMINA was such an amazing server at the pool and beach. She was part of our family by the end of our stay.
Stayed 5 nights in May 2025

8/10 Good

Amanda

Lived
Stayed 5 nights in May 2025

8/10 Good

Slavica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food wasn’t the best. Long wait in restaurants
Stayed 6 nights in May 2025

6/10 Okay

Gustavo

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Bien día el checkin in es una operación pésima más de una hora haciendo una fila , ya eran más de las 3 de la tarde y la habitación no estaba lista teníamos 4 habitaciones reservadas , los restaurantes 9 es una mentira no funcionan todos , solo funciona uno en cada horario las reservas que son a través de una aplicación no hay disponibilidad , luego d for a buscar nos asignaron una reservas, yo iba de cumpleaños se Lo dije a varias personas todos ohh si señores haremos algo especial pero nadie hace nada , conocí el royalton Cancún la atención es mucho Mejor
Stayed 4 nights in May 2025

8/10 Good

Susanna Antonette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Emir

Traveled with partner
Liked: Amenities
Hotel was nice but not 4.5 stars. More like 3.5. Room we booked was not the room we received. We were told that there were no rooms available so we had to take what they had. We got to the room and it was dirty, hair on the floor, a lot of dust and empty bottles. There was a maintenance guy working on the tub and room smelled like sewage. They ended up brining a humidifier which helped but not something you would expect in a 4.5 stars resort. Next day we spent about 3 hours working in switching rooms which they helped us with. Most of the restaurants are close to the lobby so if you have an ocean view room be prepared to walk for 0.3 miles every time you want to eat something. Otherwise it was okay.
Stayed 4 nights in May 2025