8/10 Good
Chelsea E
Traveled with family
Dec 29, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay overall. We booked a swim-out pool room, and while the pool was technically shared with the rest of the first floor, it still felt very private. The rooms could use a bit more upkeep, but nothing major, small things like the bathroom door sticking and some markings on the floor. The grounds were absolutely beautiful, and maintenance was constant. The kids loved the lazy rivers and the swim-up bars (pina coladas were a hit!). One downside was the teen hangout area,it required tokens to play the games, and the machine was broken the entire week we were there.There are also a few “hidden” things I wish we had known sooner. Mini golf requires you to go to the kids’ center to reserve a time, and most slots fill up quickly. The FlowRider also requires a reservation and an additional fee $30 for 15 minutes. Breakfast and lunch were great. For dinner, our favorites were Hunter Steakhouse and Zen. If you go to Zen, definitely do the hibachi show,it was excellent. Excursions were very easy to book, and the staff running them made sure everything went smoothly.
The biggest downfall involved Expedia. A few days before arrival I received a text from an Expedia concierge who only handled our dinner reservations. On checkout day, he said he would meet me at the desk to complete a survey (and receive a tip), but when he didn’t show up, he repeatedly texted me asking me to complete the survey anyway. Even 2 days later he is still pushing this survey.
Chelsea E
Stayed 6 nights in Dec 2025
