4.2 out of 5

"This was our second time at Majestic, back for our honeymoon after getting engaged there 2 years ago. We stayed at the Elegance and it was great. The ... " More

By a verified traveler on Thu 14 Sep 2017

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Hotel Description

A luxury stay in La Altagracia awaits you at Majestic Elegance Punta Cana - All Inclusive. You'll be 2.9 km (1.8 mi) from Punta Blanca Golf Course and 3.6 km (2.2 mi) from Hard Rock Golf Club at Cana Bay. Highlights at this all-inclusive resort include 6 restaurants, 2 poolside bars, and a full-service spa.

Plasma TVs with satellite channels are featured in all 597 rooms, and you can enjoy free WiFi, free wired Internet, and balconies or patios. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and rainfall showerheads. DVD players, separate bathtubs and showers, and coffee/tea makers are also available.

A day of pampering at Majestic can include beachside massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Flavours, serves international cuisine and is open for breakfast, lunch, and dinner. With 15 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sun loungers, and enjoy the 3 outdoor tennis courts and outdoor swimming pool. 7266 square feet (675 square meters) of event facilities include 4 meeting rooms and a conference center, and other business amenities include a business center. Other amenities include a casino, a nightclub, and free WiFi in public areas. Free hot/cold buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site.

Places within a 15-minute drive of this 4.5-star Bavaro resort include Iberostar Golf Course and White Sands Golf Course.

One Bedroom Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Majestic Junior Suite Swim Up w/Jacuzzi

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Colonial Junior Suite with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (with Jacuzzi)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Elegance Club Junior Suite with Jacuzz - Adults Only

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Elegance Club Majestic Jr Suite Jacuzz - Adults Only

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Majestic Elegance Punta Cana - All Inclusive ratings based on 187 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

We'll be back!

This was our second time at Majestic, back for our honeymoon after getting engaged there 2 years ago. We stayed at the Elegance and it was great. The rooms are always clean, the food is great and the staff were the best. Our favorite places to eat were hibachi and the steakhouse. Alex the hibachi cook was awesome- entertaining and food was great. Our favorite bartenders were Victor and Roberto. Sexy Deso and Angelica with the activities were a lot of fun and always made sure everyone was having a great time. Breilyn the waiter in the steakhouse was excellent. We will definitely be back!

Posted by , from Massachusetts on Sep 14, 2017

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Comment from Hotel Management

Sep 16, 2017 by Customer Care

Dear Lyndsee, Please let me thank you personally for having chosen Majestic Resorts 2 times. We are also truly honored that you chose us for your honeymoon celebration. We are delighted to see that you enjoyed our resort and that you had a good experience at our restaurants. Thank you very much for all your praises toward our staff, especially Alex, Victor, Roberto and Breilyn. It is very important to us that every guest receives star treatment during their entire stay from our staff. We appreciate your loyalty and your continued trust in our resort and team. We do hope to welcome you back for a third visit, hopefully very soon. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

3 out of 5

Majestic Elegance

We stayed at the Majestic Elegance for 6 days. I was disappointed during our stay. Firstly, the rooms were nice, however, our pillows and blankets smelled old and musty, like they were continuously wet. Our toilet area had a constant ceiling leak, where you were dripped on upon opening the glass. The maintenance man did fix our problem, after about a gallon of water fell on the man's head and toilet from above. The food was average. Some dinners were better than others, but at the buffet stations you can expect mostly the same food morning and night. There was also a large amount of tiles missing from the pool floor, you can move them around and pick them up with your feet.

Posted by on Sep 12, 2017

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Comment from Hotel Management

Sep 14, 2017 by Customer Care

Dear Valued Guest, We really appreciate that you have taken the time to share your experience with us. We apologize for making you stay so unpleasant and want to assure you and future guests that all your comments we will be carefully analyzed to take the appropriate corrective actions in each case. We are truly saddened to know that this was your impression of our fine resort. We hope you will give us another chance to show you the true Majestic way. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5
Excellent hotel & beach. Service was superb. No complaints whatsoever. Extremely clean. Staff was very friendly & helpful.

Posted by on Aug 28, 2017

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Comment from Hotel Management

Aug 30, 2017 by Customer Care

Dear valuable Guest, We really appreciate that you have taken the time to share your experience. We greatly appreciate your compliments towards your stay with us, we are so grateful to you for your praises. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Melina Vásquez Customer Care Majestic Resorts

5 out of 5

First time

Excellent! Great people, food was tasty. Very friendly, lots of fun.

Posted by , from ft. laud, fl on Aug 16, 2017

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Comment from Hotel Management

Aug 18, 2017 by Customer Care

Dear Rose, We really appreciate that you have taken the time to share your experience with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

4 out of 5

Vacation

We had a very good time. Great job!!!! Staff was OK. Food was good. Housekeeping not so good. Entertainment was a blast. Club area need to focus on all ages when chosen their music.

Posted by on Aug 15, 2017

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Comment from Hotel Management

Aug 17, 2017 by Customer Care

Dear Valued Guest, We are so grateful that you took the time to write about your recent experience at our resort. We are delighted to know that you enjoyed our entertainment. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of all your suggestions and comments regarding the food, the housekeeping service and some of the entertainment options. Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5

BEST CUSTOMER SERVICE EVER

Pros: Customer service was top notch
We just returned from a 4 night vacation. Everything from the moment we arrived was absolutely top notch! We upgraded to club level upon arrival and this was the smartest thing we did. if there is availability, I would suggest this. Our butler, Wsier, was fabulous. He was very attentive and even looked for us daily at the pool to make sure we had what we needed. Pillow menu was great - Wsier made sure we had the pillows we preferred. He decorated our rooms daily as we were celebrating an anniversary. We ate at the buffet, Steakhouse, and Japanese restaurant and enjoyed all. The buffet had many choices to please all. Pools for club members were great - never crowded. Drinks were heavenly - many frozen drink choices with premium alcohol. Only disappointment was the seaweed on the beach but the resort did it's best to rake it and can't control this. We had 1 negative issue - we bought jewelry from a vendor at the Thursday night market between Elegance and Colonial resorts. He quoted us a price but then we noticed he greatly over charged our credit card. We reported it the next day to the credit card company as well as management at the Elegance Resort. The manager swiftly contacted the market vendor who reimbursed us the overcharges in cash, provided a free necklace for our troubles and told us that specific vendor will not be at selling on Majestic properties again. All was resolved within 24 hours. I suggest you do

Posted by , from ALLENTOWN, PA on Aug 15, 2017

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Comment from Hotel Management

Aug 17, 2017 by Customer Care

Dear TF, Please allow me to personally thank you for your kind words about our resort and for sharing them here. We are so happy to hear that you enjoyed the Elegance Club experience with all the extra amenities, such as the bars, VIP Lounge, private pool, etc. We are also honored that you mentioned Wsier and we are happy to know that you appreciated him during your stay. In regards to the vendors, as you may know Majestic Resorts is not directly affiliated with any of these companies. These are independent companies, managed separately from the resort and on our grounds for the convenience of our guests. Even so, we are very sorry you did not have a good experience with them. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

4 out of 5

Beautiful hotel

Room was not cleaned on a daily basis, beautiful hotel and grounds , entertainment staff was nice

Posted by , from ny on Aug 7, 2017

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Comment from Hotel Management

Aug 10, 2017 by Customer Care

Dear jo, Thank you for taking the time to share your feedback regarding your recent stay with us. We are so happy to know that you enjoyed our resort and that you appreciated your time with us. Please, be assured that we have noted your comment regarding housekeeping service and brought it to the attention of the Housekeeping Manager. We all look forward to your next visit to Majestic Elegance. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5 out of 5

Second trip as good as the first!

This is our second time visiting the Majestic Elegance. We love it! The staff is always accommodating, and friendly. Our butler, Victor was wonderful. The ocean was kind of crappy this year, but I think that's due more to the weather than anything else. (Can't control Mother Nature) We definitely want to go for trip #3.

Posted by , from Upstate, NY on Jul 19, 2017

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Comment from Hotel Management

Jul 21, 2017 by Customer Care

Dear Amanda, Please let me thank you personally for having chosen Majestic Elegance 2 times. It is an honor for us to have guests like you who chose us and come back to enjoy a fabulous vacation here. We are thrilled to read that you were extremely satisfied with the level of service received from our team members, especially from Victor. Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. With warm regards, Melina Vásquez Customer Care Majestic Resorts

4 out of 5

Nice Resort

The Resort was very nice. We loved Everything has to offer. We were not too happy with the extra seaweeds. Compared to other destinations that we have been. This location has the most of seaweeds.

Posted by , from Philly on Jul 9, 2017

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Comment from Hotel Management

Jul 11, 2017 by Customer Care

Dear tracy, We are so grateful that you took the time to write about your recent experience at our resort. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

4 out of 5

2nd time here

This is my second time here. I came for my honey moon 5 years ago and stayed in the Elgenace Club. I had a great experience then. This time I came part of a wedding party and I did not stay in the elegance club. It was a clear difference. I didn't enjoy it as much and the food wasn't that great. What I did love more than anything was the entertainment staff. Fifi was incredible! For him alone I will be back!!! He is the best there is!!!

Posted by , from Philadelphia on Jul 5, 2017

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Comment from Hotel Management

Jul 7, 2017 by Customer Care

Dear Tanya, Greetings from Majestic Elegance and thank you very much for taking the time to share your review here on Expedia. It is always a profound honor when our repeat guests, such as yourself, return to beautiful Majestic Elegance for yet another wonderful stay, and it is such a joy to hear that you especially enjoyed our amazing entertainment. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. With warm regards, Melina Vásquez Customer Care Majestic Resorts

About the Majestic Elegance Punta Cana - All Inclusive

Location Playa Bavaro - Punta Cana, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Meals, snacks, and beverages included

Property Features

Majestic Elegance Punta Cana - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Majestic Elegance Punta Cana - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and scuba diving. Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 15 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4.5-star La Altagracia resort.

  • 597 guestrooms or units
  • 4 levels
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 15 bars or lounges
  • 4 conference rooms
  • 7266 sq ft of conference space
  • 675 sq m of conference space
  • Built in 2008
  • Breakfast available (free)
  • Casino
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • On private beach
  • Free WiFi
  • Children's pool
  • Lazy river
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Grocery/convenience store
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (28.1 km / 17.4 mi)
  • Parking: Free self parking

Room Amenities

Majestic Elegance Punta Cana - All Inclusive offers 597 air-conditioned accommodations with DVD players and free minibar items. Rooms open to balconies or patios. Beds feature premium bedding. Plasma televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests are served free hot/cold buffet breakfast daily from 7 AM to 10 AM.

Flavours - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Limited Gourmand - Overlooking the garden, this theme restaurant specializes in French cuisine and serves dinner only. Reservations are required.

See and See - This beach restaurant specializes in seafood and serves dinner only.

El Asadito - Overlooking the garden, this steakhouse serves dinner only.

Matsuri - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Activities

A private beach and an outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna, 3 tennis courts, basketball, volleyball, scuba diving, kayaking, parasailing, surfing, and water skiing.

The recreational activities listed above are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Golf lessons available nearby

Spa Services

The full-service Majestic spa at Majestic Elegance Punta Cana - Luxury All Inclusive features a sauna, a hamman, mud bath and spa tub, as well as 10 massage/treatment rooms and a full menu of facials, body treatments, and beauty services. Massages on the beach are also offered.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 10 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Majestic Elegance Punta Cana
  • Majestic All Inclusive
  • Majestic All Inclusive Punta Cana
  • Majestic Elegance Luxury All Inclusive
  • Majestic Elegance Punta Cana Luxury
  • Majestic Luxury Punta Cana
  • Punta Cana All Inclusive Majestic
  • Punta Cana Luxury All Inclusive
  • Punta Cana Majestic All Inclusive
  • Punta Cana Majestic Elegance All Inclusive
  • Majestic Elegance Punta Cana All Inclusive
  • Majestic Elegance All Inclusive
  • Majestic Elegance Punta Cana
  • Majestic Elegance
  • Majestic Elegance Punta Cana Luxury All Inclusive

You should know

  • The total price shown includes a resort fee.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.

Promotions

Majestic Supreme Service - Adults Only
Book a stay in an Adults Only rate category and receive the following:

  • Access to the adults-only section within the hotel
  • 24-hour room service
  • In-room bar with 4 bottles of liquor per stay
  • Butler service and express bell boy service
  • In-room beach towels
  • VIP lounge at the lobby with library, table games and complimentary Internet connection
Must book the Adults Only rate category to qualify. Must be 18 or older. Restrictions may apply.