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Hot breakfast every day was very appreciated. Concierge service excellent. Desk clerks excellent. Bell hops very very helpful. Most important, we did not hear any noise, incl. sirens and car horns, as well as other guests, the whole time in our room.
They seem to pride themselves on "free" internet, but it was awful. An ad said we could upgrade for $4.95. Just charge me the extra $5 and don't tell me the Internet is free! Other than that the hotel was perfect.
the hotel was everything they said it would be nice location centrally-located to everything we wanted to see
The hotel is in a great location, within walking distance of Times Square and Central Park. The kitchette in the room is great and a very convenient feature. The room is a good size, compared to other standard rooms in the area. The only not so great things about the hotel were the elevators, which ...
Check-in was a breeze, very friendly staff who were extremely helpful. Free internet was fast and reliable, free access to their 24-hr business office where I printed my boarding pass at no charge.
4th stay at the Element. Only complaint is the hand-held shower getting water all over the bathroom floor. Which was, I will add, very clean.