"1.What I didn't like was the wait time for an elevator! Only two of them....... 2. Service was great....we asked for an extra blanket and more towels ... " More
Manhattan stay
Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Madison Square Garden. Broadway and Empire State Building are also within half a mile (1 km).
24-hour fitness
A 24-hour gym is featured at this hotel, along with free WiFi in public areas and a garden. Express check-out, dry cleaning, and luggage storage are also on offer.
Mar 1, 2023 by Customer Service
Thank you for sharing this glowing review, Zina!We are delighted to hear about your experience at Holiday Inn New York City - Times Square! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team, especially Rocky. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.
Feb 8, 2023 by Customer Service
Gracias por compartir tus comentarios, Yacira.Apreciamos su entrada. Es genial que haya disfrutado de su estancia. Sin embargo, abordaremos sus inquietudes sobre las opciones gastronómicas con los miembros apropiados de nuestro equipo.Esperamos tenerlo de regreso pronto para una experiencia aún más positiva.
Jan 27, 2023 by Customer Service
Thank you for sharing with us, Anna!We're delighted to hear you had a fantastic time with us at Holiday Inn New York City - Times Square. We're so glad you enjoyed our comfortable rooms, location, and service so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!
Jan 9, 2023 by Customer Service
Thank you for taking the time to share this 4/5 review, Gabriela!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our kind staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our elevator service with our engineering team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!
Nov 28, 2022 by Customer Service
We appreciate the feedback, Edward.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our location and breakfast options as well as our accessibility didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.
Nov 18, 2022 by Customer Service
Thanks for sharing this perfect rating, Angie!We're thrilled to hear you enjoyed your stay at Holiday Inn New York City - Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Jul 16, 2021 by Sharee T
Thank you for staying with us
Mar 19, 2023 by Customer Service
Thanks for the splendid review, Thomas!We're elated knowing you had such an incredible time at Holiday Inn New York City - Times Square. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future.We look forward to your next trip!
As a guest of Holiday Inn New York City - Times Square, an IHG Hotel, you'll find a 24-hour fitness center, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. Holiday Inn New York City - Times Square, an IHG Hotel also features a garden, concierge services, and dry cleaning/laundry services. This 3.5-star New York hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Self parking (surcharge) , Offsite parking discounted rates available
Holiday Inn New York City - Times Square, an IHG Hotel offers 271 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of: SafeStay (AHLA - USA); COVID-19 Guidelines (CDC); Safe Travels (WTTC - Global); Intertek Cristal (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.