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Holiday Inn New York City - Times Square, an IHG Hotel

3.5-star property
585 8th Ave, New York, NY 1-855-201-7819
4.0 out of 5
Very good!
See all 9 travelocity Reviews

"1.What I didn't like was the wait time for an elevator! Only two of them....... 2. Service was great....we asked for an extra blanket and more towels ... " More

By a verified traveler on Fri 17 Mar 2023

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Hotel Description

3.5-star hotel near Times Square

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Madison Square Garden. Broadway and Empire State Building are also within half a mile (1 km).

24-hour fitness

A 24-hour gym is featured at this hotel, along with free WiFi in public areas and a garden. Express check-out, dry cleaning, and luggage storage are also on offer.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$142* Per night/room Mar 26 - Mar 27

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Comm, Roll Shwr)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Comm, Roll Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn New York City - Times Square, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn New York City - Times Square, an IHG Hotel

Everyone (1) Couples (1) Family (6)
5 out of 5
The staff was friendly and helpful. Rocky was so kind as to allow us to check out at 1pm. Housekeeping kept our room refreshed. Security helped us feel safe coming and going from the hotel.

Posted by on Feb 28, 2023

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Comment from Hotel Management

Mar 1, 2023 by Customer Service

Thank you for sharing this glowing review, Zina!We are delighted to hear about your experience at Holiday Inn New York City - Times Square! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team, especially Rocky. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

3 out of 5
Accesible. No tiene desayuno no restaurant el hotel

Posted by on Feb 7, 2023

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Comment from Hotel Management

Feb 8, 2023 by Customer Service

Gracias por compartir tus comentarios, Yacira.Apreciamos su entrada. Es genial que haya disfrutado de su estancia. Sin embargo, abordaremos sus inquietudes sobre las opciones gastronómicas con los miembros apropiados de nuestro equipo.Esperamos tenerlo de regreso pronto para una experiencia aún más positiva.

5 out of 5
I had a standard room, the queen bed was king size and very comfortable. Mini fridge was a nice extra. Room was small but fine for a single traveller. Couples may find they don't have enough storage space for their clothes. The 2 elevators are not enough to service this building and likely that you will have a short wait no matter the time. Staff friendly, located close to transport links with convenience store and pharmacy on the next block.

Posted by on Jan 27, 2023

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Comment from Hotel Management

Jan 27, 2023 by Customer Service

Thank you for sharing with us, Anna!We're delighted to hear you had a fantastic time with us at Holiday Inn New York City - Times Square. We're so glad you enjoyed our comfortable rooms, location, and service so much. We strive to provide our guests with the most enjoyable time possible, so this is wonderful to hear! It sounds like you had a relaxing time with us.Please come visit us again in the near future for another lovely experience!

4 out of 5
The hotel was correct. The service was very good, courteous and attentive. The elevators get really busy and it takes time to go up and down.

Posted by , from Chicago on Jan 7, 2023

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Comment from Hotel Management

Jan 9, 2023 by Customer Service

Thank you for taking the time to share this 4/5 review, Gabriela!We're so glad to hear your time with us was so enjoyable! We're delighted you appreciated our kind staff. We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our elevator service with our engineering team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

2 out of 5
What I didn't like was the group of homeless people camped outside the entrance. The picture doesn't do it justice. They were yelling at each other when we arrived, and after we got past them and were checking in, it escalated to fighting, and the police had to break it up. It rained all the next day and the camp had to move somewhere else, and then it turned colder, so they (mostly) didn't return. Being a first time traveler to New york, I called down to the front desk to ask them to get me a cab, and when told of its arrival went down to find that they had gotten a driver for us for a much higher price than a cab would have been. They didn't tell me that you go out and hail a cab in New York, so I wasn't pleased when a local told me that. Breakfast? Nonexistent, as far as I could tell, and I wasn't too keen on exploring the place. We had a handicapped accessible room with a roll in shower, in which the fixtures leaked. This accessible room was on the 30th floor. Let me say that again, the 30th floor. The elevators had emergency fire doors that would close and block any route of escape except for the stairs, and someone please tell me how a wheelchair-bound person would navigate 30 floors worth of stairs? Oh hell no, ain't staying there again!

Posted by on Nov 28, 2022

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Comment from Hotel Management

Nov 28, 2022 by Customer Service

We appreciate the feedback, Edward.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our location and breakfast options as well as our accessibility didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our management team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5
The experience was amazing.

Posted by on Nov 17, 2022

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Comment from Hotel Management

Nov 18, 2022 by Customer Service

Thanks for sharing this perfect rating, Angie!We're thrilled to hear you enjoyed your stay at Holiday Inn New York City - Times Square! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2 out of 5

Posted by on Jun 21, 2022

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5 out of 5
Very convenient to everything, nice & helpful personnel. No issues at all, very pleasant stay overall. Room was clean and updated

Posted by on May 27, 2021

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Comment from Hotel Management

Jul 16, 2021 by Sharee T

Thank you for staying with us

5 out of 5
1.What I didn't like was the wait time for an elevator! Only two of them....... 2. Service was great....we asked for an extra blanket and more towels and we had them within minutes :-) 3. Although the room was small, it was roomy enough for two people and we appreciated the modern bathroom and a comfortable bed and the big screen TV!

Posted by on Mar 17, 2023

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Comment from Hotel Management

Mar 19, 2023 by Customer Service

Thanks for the splendid review, Thomas!We're elated knowing you had such an incredible time at Holiday Inn New York City - Times Square. We're very keen on having our guests feel excited to come back. There's nothing more important to us than the happiness of our guests. We truly value your feedback. We'll take your concerns into consideration as we move forward to improve for the future.We look forward to your next trip!

About the Holiday Inn New York City - Times Square, an IHG Hotel

Location 585 8th Ave, New York, NY 10018

Property Features

As a guest of Holiday Inn New York City - Times Square, an IHG Hotel, you'll find a 24-hour fitness center, tour/ticket assistance, and multilingual staff. Public spaces have free WiFi. Holiday Inn New York City - Times Square, an IHG Hotel also features a garden, concierge services, and dry cleaning/laundry services. This 3.5-star New York hotel is smoke free.

  • 271 guestrooms or units
  • 35 levels
  • Built in 2015
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: New York W 32nd St. Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.3 mi)

Room Amenities

Holiday Inn New York City - Times Square, an IHG Hotel offers 271 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of: SafeStay (AHLA - USA); COVID-19 Guidelines (CDC); Safe Travels (WTTC - Global); Intertek Cristal (3rd party expert - Global).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Offsite parking fee: USD 60 per day (0.4 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn New York City Times Square Hotel
  • Holiday Inn Times Square Hotel
  • York City Times Square, An Ihg
  • Holiday Inn New York City Times Square
  • Holiday Inn New York City - Times Square, an IHG Hotel Hotel
  • Holiday Inn New York City - Times Square, an IHG Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.