Find and compare 2 Star hotels in South Reno

"Couple issues…. 1. steam shower did not work for two days called to get it fixed. Short female manager said we just probably didn’t know how to turn it on????? 2. Had a roach in our room on the nightstand killed it put it under glass. Manager changed our room said they were going to credit us partial because we had to change our room. Manager was very matter of fact of our concerns… no apologies, no sorry that happened very matter of fact “will change your room” The room we received was smaller than our original… And the Steam shower worked perfectly, just turn on the button, but we only got one morning of use. Reported back to Manager that the Steam was working in the new room…it wasn’t user error…. She says OK ??? I think if the manager would’ve been at least somewhat friendly and concerned of our issues, and not blamed us for the steam malfunctions we probably would’ve just have rated everything excellent…. Like they say you don’t remember what they said, you remember how they made you feel… And they didn’t make us feel very good and appreciated. Was a bummer we upgraded to steam room , didn’t get to use it… KF & MH "

"Goood"

"Clean room, but lighting was really bad , not necessarily a nice view which that’s what I wanted and staff was rude about small things and was threatening to call cops on a tv noise complaint which was only about 23 average in volume "

"Was a great room for the price. "

"Our stay has always been great here, will return again "

"The buildings and rooms are designed nicely. But the hallways smell of smoke. Even though there are no smoking signs throughout the buildings and rooms. The cigarette and marijuana smoke smell gets into the room. The front desk staff and breakfast staff are very friendly, delightful people."