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4.2 out of 5

"Hot water in shower knob was broken. Escalator in hotel broken as well. " More

By a verified traveler on Wed 25 Nov 2020

Hotel Description

4-star spa hotel near Reno-Sparks Convention Center

In shopping district

Your stay at this Reno/Tahoe Airport hotel places you within 2 miles (3 km) of Reno-Sparks Convention Center and Atlantis Casino. National Bowling Stadium and Club Cal-Neva Casino are also within 3 miles (5 km).

Casino, health club

A casino, 10 restaurants, and 2 outdoor pools are all featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at one of the 15 bars/lounges and enjoy perks like free self parking.

Free WiFi, refrigerators

Offering conveniences like refrigerators and coffee/tea makers, the 1621 guestrooms also have free WiFi and 24-hour room service. Other amenities include LCD TVs, premium bedding, and free local calls.

North & West Wing 1 King Bed (Outside Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppermill Deluxe 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tuscany Suite 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppermill Deluxe 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tuscany Suite 2 King Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Peppermill Resort Spa Casino ratings based on 114 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Peppermill Resort Spa Casino

Everyone (58) Couples (21) Family (28)
3 out of 5
Hot water in shower knob was broken. Escalator in hotel broken as well.

Posted by , from Reno NV on Nov 25, 2020

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5 out of 5

Posted by on Nov 7, 2020

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Comment from Hotel Management

Nov 19, 2020 by Peppermill Guest Services

Thank you for the 5 out of 5!

4 out of 5

Posted by on Oct 21, 2020

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4 out of 5
The property is beautiful and very clean. We love the pool areas. We think that the service is exceptional. Here is where we start going to the bad side of the holiday.. A few problems with the rooms in the Peppermill Tower- first we opt always for non smoking.. reserving King room. Checked into room, open door, and saw TV on, and a air purifier going, which needed to be because the room smelt like a very bad wet ashtray. First call to front desk, OK we will move you, so very sorry. New key in 10 minutes and up to floor 10, nice room, not king, but double queen ,so we can make do. Later on in the night, we are freezing. Cannot adjust the room temperature.The thermostat is broken.. next morning another call and waiting for thermostat to be fixed, Very nice service worker, but still intrusive on our time . Next day time to check out- need to unlock safe and collect my valuables and we need to be on the road.. Guess what? The safe will not open. Another call to front desk, will send security right up ..40 minutes later- still no security; another call and security there within 10 minutes- nope they cannot fix. Now need engineering/locksmith. Does not come into work until 230pm.. WHATT?? We need to go! OK, in 5 minutes locksmith shows up and has the safe open in 5 minutes, lock mechanism had broken. Pheww- we are out!! We stay here quite a lot and this was by far the worst experience we have ever had in this resort. I think this calls for a Do-over!!

Posted by on Oct 16, 2020

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4 out of 5

Posted by on Sep 20, 2020

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5 out of 5

Posted by on Sep 8, 2020

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3 out of 5
Toilet stopped working , waited an hour and called twice at 11pm when trying to go to bed. Maintenance went to the wrong room first time.

Posted by on Aug 30, 2020

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5 out of 5
It was great. Both the massage and the facial or beyond my expectations!

Posted by on Aug 23, 2020

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4 out of 5

Posted by on Aug 11, 2020

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5 out of 5
Great friendly service and nice clean rooms the food was good and most of all the casino did not smell like cigarettes

Posted by , from Gilroy ca on Aug 9, 2020

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About the Peppermill Resort Spa Casino

Location 2707 S. Virginia Street, Reno, NV 89502

Property Features

As a guest of Peppermill Resort Spa Casino, you'll find 2 outdoor swimming pools, a health club, and a sauna. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 15 bars/lounges and a poolside bar. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 62000 square feet (5760 square meters) and includes a conference center. A casino, spa services, and an arcade/game room are also featured at the business-friendly Peppermill Resort Spa Casino. A roundtrip airport shuttle is free at scheduled times. Free self parking is available. Smoking is allowed in designated areas at this 4-star Reno hotel.

  • 1621 guestrooms or units
  • 19 levels
  • 10 dining venues
  • 15 bars or lounges
  • 62000 sq ft of conference space
  • 5760 sq m of conference space
  • Casino
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Reno-Tahoe Intl. Airport (RNO) (4.6 km / 2.9 mi)
  • Train station: Reno Station (3.8 km / 2.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Peppermill Resort Spa Casino offers 1621 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 4:00 AM to 1:00 PM.

Biscottis - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Oceano - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Milano - This coffee shop serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

Romanza Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

CHI - This family restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Rafting nearby
  • Water skiing nearby
  • Kayaking nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 24 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

  • Number of treatment rooms 24
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests staying in the Tuscany Tower can check in at the reception desk next to Tuscany Tower elevators. This desk is open 8 AM - 8 PM Friday through Sunday. Guests arriving outside of those hours must check in and out at the main hotel desk.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 2 per accommodation, per night
  • Resort fee: USD 33.90 per accommodation, per night

The resort fee includes:

  • Airport shuttle
  • Business center/computer access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 11.00 and USD 18.00 for adults, USD 7.50 and USD 15.00 for children (approximately)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppermill Casino
  • Peppermill Casino Resort
  • Peppermill Resort
  • Peppermill Resort Casino
  • Peppermill Resort Spa
  • Peppermill Resort Spa Casino
  • Peppermill Resort Spa Casino Reno
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  • Peppermill Spa Casino
  • Peppermill Spa Casino Reno
  • Peppermill Hotel Reno
  • Peppermill Spa Casino Reno
  • Peppermill Resort Spa Casino Reno
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  • Peppermill Resort Spa Casino Hotel Reno

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.