"We checked in early from Amtrak, and the staff was so helpful and friendly. We were able to check into our room mid-morning! " More

By a verified traveler on Thu 16 Aug 2018

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Hotel Description

4-star spa hotel near Reno-Sparks Convention Center

In Reno

The hotel accommodations are located at various addresses in Reno.

Casino, health club

This hotel features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Valet parking is free for guests, and you can enjoy a meal in one of the 10 restaurants.

Free WiFi, LCD TVs

The 1621 guestrooms offer free WiFi, 24-hour room service, and LCD TVs. Other amenities include Egyptian cotton sheets, coffee/tea makers, and free local calls.

North & West Wing 1 King Bed (Outside Building)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$55 per night

Tuscany Suite 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tuscany Suite 2 King Beds, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 4 Max

Peppermill Deluxe 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Peppermill Deluxe 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Peppermill Resort Spa Casino ratings based on 245 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppermill Resort Spa Casino

Everyone (43) Couples (2) Family (2) Other (1)
3 out of 5
room difficult to get to - far from casino, pool, etc.

Posted by , from Oregon on Sep 30, 2018

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3 out of 5
I was forced to take a smoking room because they ran out of non-smoking. However I booked a non-smoking

Posted by , from Chicago on Sep 10, 2018

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5 out of 5
The resort was amazing. Entire staff was so friendly and happy to help us. Restaurant atmosphere was so relaxing, and the food was delicious. I absolutely loved the big screens with the phots of different parts of the world, added in the soothing music...perfect trip.

Posted by on Aug 17, 2018

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5 out of 5

Nice, quiet, clean room!

We checked in early from Amtrak, and the staff was so helpful and friendly. We were able to check into our room mid-morning!

Posted by on Aug 16, 2018

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5 out of 5
Excellent stay. Check in/out was fast. The casino is very nice. I enjoyed the sportsbook area, which contain many screens and nice chairs to watch some games.

Posted by , from Texas on Jun 9, 2018

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5 out of 5

Want to return

Nice place, really liked the gym and the pool area

Posted by on Apr 28, 2018

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5 out of 5

Birthday get away

Very nice...great experience....will be returning.

Posted by , from fresno, Ca on Jan 5, 2018

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5 out of 5

Two night stay - post Christmas holiday

Stayed in the West tower - Tuscany room, which was nice for the most part it was a smoke free area. Self Parking in garage was easy and had no issues. Sit down restaurants were excellent, deli style food offerings could have been better and for a short drive there are many nearby offerings if you don't want to eat at the casino. Nice gaming arcade for kids. Self check in and check out offered rather than having to wait in registration line. I waited in the line for check in and it flowed somewhat quick with about 10 of us in line (but it could have been better, seemed a bit disorganized). Self Checkout was a breeze on the in room TV. All room charges could be checked on the TV. Movies for purchase on the TV were $20 and should have been more like $3-$4. Had a large walk in bathroom with make up area and two sinks, shower (but no tub). Two large king beds and in room safe and refrigerator. No microwave. Two bottles of water were provided in room. Mountain views in the distance were nice, but surrounding housing area detracted from the view. Many elevators to choose from. I believe I was on the back side of the hotel. Smoking areas were very strong and better building ventilation to move this stale air could be better. In the West tower though this was not really an issue. Door bell for room was a bit odd. Very well decorated and furnished common spaces and room areas.

Posted by , from Renton,WA on Jan 2, 2018

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3 out of 5

Sub par room cleanliness

Pros: The cost was reasonable. Parking was free. There is what appears to be a new part of the casino, that is done up really nice like in Vegas.
Cons: Rooms are too old and not well cleaned.
Location: No idea, was there on business.
Easy check in- free parking. I tried to stay at the nicest hotel casino in Reno. The room was in the main tower 12th floor. The room was large sized. The bathroom shower had mildew growing on all corners (easily remedied by spraying a little cleaner with bleach once a week). The bathroom wall had holes into it where something that was mounted was pulled out. (This indicates they don't care). The room was near the elevator and would make a rumbling banging noise that woke me up several times throughout the night. At 6 a.m. the alarm clock sounded. This is an indication they do not follow are quality control checklist that costs them nothing to do. The around 8 a.m., the housekeeping staff mustered around the hallway near my room talking and laughing. (fortunately, I had already started by morning earlier).

Posted by on Nov 10, 2017

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1 out of 5

Dirty gross hotel

Pros: Nothing!
Cons: Everything
Location: Medical facilities
Terrible. Very uncomfortable. Extremely dirty. Overcrowding with unnecessary furniture. Doors coming off hinges. Squeaky toilet seat. Small bath vanity. Would NEVER RECOMMEND!!!

Posted by on Aug 22, 2017

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About the Peppermill Resort Spa Casino

Location 2707 S. Virginia Street, Reno, NV 89502

Property Features

Peppermill Resort Spa Casino offers its guests a full-service spa, 2 outdoor swimming pools, a health club, and a sauna. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 15 bars/lounges. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 62000 square feet (5760 square meters) and includes a conference center. A casino, a nightclub, and an arcade/game room are also featured at the business-friendly Peppermill Resort Spa Casino. A roundtrip airport shuttle is free at scheduled times. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Reno hotel.

  • 1621 guestrooms or units
  • 19 levels
  • 10 dining venues
  • 15 bars or lounges
  • 62000 sq ft of conference space
  • 5760 sq m of conference space
  • Casino
  • Nightclub
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Train station: Reno Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Peppermill Resort Spa Casino offers 1621 accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 4:00 AM to 1:00 PM.

Biscottis - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Oceano - This restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Cafe Milano - This coffee shop serves breakfast, lunch, and dinner. A children's menu is available. Open 24 hours. Open daily.

Romanza Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

CHI - This family restaurant specializes in Chinese cuisine and serves lunch and dinner. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Mountain biking nearby
  • Kayaking nearby

Spa Services

Spa Toscana has 22 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Number of treatment rooms 22
  • Minimum age to access spa is 18
  • Couples treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:30 PM
  • Minimum check-in age is 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 4:30 AM to 11:30 PM. Fees may apply. Contact the property in advance to get details.

Guests staying in the Tuscany Tower can check in at the reception desk next to Tuscany Tower elevators. This desk is open 8 AM - 8 PM Friday through Sunday. Guests arriving outside of those hours must check in and out at the main hotel desk. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transportation is offered at scheduled times from 4:30 AM to 11:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This hotel will place an authorization for room, tax, and incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. Please note that a declined credit card will result in a cancelled reservation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • City/local tax: USD 2.0
  • Tourism fee: USD 2 per accommodation, per night
  • Resort fee: USD 33.9 per room, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Airport shuttle
  • Phone calls
  • In-room coffee
  • In-room bottled water
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 11.00 and USD 18.00 for adults, USD 7.50 and USD 15.00 for children (approximately)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Peppermill Casino
  • Peppermill Casino Resort
  • Peppermill Resort
  • Peppermill Resort Casino
  • Peppermill Resort Spa
  • Peppermill Resort Spa Casino
  • Peppermill Resort Spa Casino Reno
  • Peppermill Spa
  • Peppermill Spa Casino
  • Peppermill Spa Casino Reno
  • Peppermill Hotel Reno

You should know

  • This property's accommodations are located at multiple addresses.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
  • The property is a member of Preferred Hotels & Resorts.