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4.0 out of 5

"I've stayed here more than once and like it' we had room 1511 and the toilet did not work well " More

By a verified traveler on Mon 25 Mar 2024

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Hotel Description

Spa hotel near National Bowling Stadium

Heart of Reno

At this Downtown Reno hotel, you'll be steps from National Bowling Stadium and within a 15-minute walk of National Automobile Museum. Also, University of Nevada-Reno is within half a mile (1 km) and Nevada Museum of Art is within 2 miles (3 km).

Casino, fitness center

This hotel features a casino, a full-service spa, and a nightclub. Enjoy a meal in one of the 7 restaurants and free perks like free self parking and a roundtrip airport shuttle. 2 coffee shops/cafes offer dining options, while a poolside bar and a gym are also on site.

PETITE ROOM 1 QUEEN NON-SMOKING

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$45* Per night/room Mar 31 - Apr 1

Luxury Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Suite King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Eldorado Resort Casino at THE ROW ratings based on 79 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Eldorado Resort Casino at THE ROW

Everyone (44) Couples (18) Family (15)
4 out of 5
I've stayed here more than once and like it' we had room 1511 and the toilet did not work well

Posted by on Mar 25, 2024

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Comment from Hotel Management

Mar 25, 2024 by Donald C.

Thank you for the feedback. We will be addressing the issues with the toilet asap.

4 out of 5

Posted by on Mar 19, 2024

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Comment from Hotel Management

Mar 25, 2024 by Donald C.

Thank you for the review.

5 out of 5
i believe the perrson at check in's name was Colin. super friendly & took care of us with in minutes. we upgraded to a spa room on the 23rd floor. he gave us a corner room so we had a 180 degree view. was worth every penny. room was clean & the b ed was awesome. we had the best service & food at the Roxi we have ever experienced. thank you for the great trip El Dorado!!!

Posted by on Feb 25, 2024

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Comment from Hotel Management

Feb 26, 2024 by Donald C.

Thank you for the great review!

4 out of 5
Just traffic and emergency sirens

Posted by on Feb 24, 2024

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Comment from Hotel Management

Feb 26, 2024 by Donald C.

Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

3 out of 5
We have stayed at the El Dorado several times, and this was definitely our worst stay. It took us almost an hour to check in. Our chargers for our cell phones would not stay in the outlets, most of the restaurants were not open, the daily resort fee was outrageous, plastic cups, etc. we will never stay here again.

Posted by , from NOVATO on Jan 19, 2024

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Comment from Hotel Management

Jan 22, 2024 by Donald C.

Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

5 out of 5

Posted by , from FOLSOM on Jan 18, 2024

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Comment from Hotel Management

Jan 22, 2024 by Donald C.

Thank you for the review!

4 out of 5
Enjoying our stay, reno need to upgrade the strip

Posted by on Nov 27, 2023

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Comment from Hotel Management

Nov 28, 2023 by Jun

Thank you for the 4 out of 5

5 out of 5

Posted by , from Redding on Nov 11, 2023

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Comment from Hotel Management

Dec 5, 2023 by Jun

Thank you for the 5 out of 5!!!!

5 out of 5

Posted by on Oct 25, 2023

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Comment from Hotel Management

Oct 26, 2023 by Donald C.

Thank you for the review.

4 out of 5
It’s a casino hotel, you get what you pay for.

Posted by , from DAVIS on Oct 25, 2023

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Comment from Hotel Management

Oct 25, 2023 by Donald C.

Thank you for the review.

About the Eldorado Resort Casino at THE ROW

Location 345 N Virginia St, Reno, NV 89501

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 24 to April 1:

  • Swimming pool

Property Features

Eldorado Resort Casino at THE ROW offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There are 7 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A casino, a nightclub, and tour/ticket assistance are also featured at Eldorado Resort Casino at THE ROW. A roundtrip airport shuttle is free during limited hours. Self parking is free. Smoking is allowed in designated areas at this Reno hotel.

  • 815 guestrooms or units
  • 26 levels
  • 4 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1973
  • Casino
  • Nightclub
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: Reno Station (0.2 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Eldorado Resort Casino at THE ROW offers 815 accommodations with safes and coffee/tea makers. 32-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Roxy - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.

La Strada - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Brew Brothers - This brewpub serves lunch and dinner. Open daily.

Ichiban - This steakhouse specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Millies - This café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Casino nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 22.7 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 41.93 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 10.00 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 22.7 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eldorado Casino Reno
  • Eldorado Hotel Casino Reno
  • Eldorado Resort Casino Reno
  • Eldorado Hotel Reno
  • Eldorado Resort Reno
  • Eldorado Casino At The Row
  • Eldorado Resort Casino at THE ROW Reno
  • Eldorado Resort Casino at THE ROW Hotel
  • Eldorado Resort Casino at THE ROW Hotel Reno

You should know

  • The seasonal pool will open April 01 and close October 24.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.