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SureStay Plus Reno Airport Plaza Hotel

3-star property
1981 Terminal Way, Reno, NV 1-855-201-7819

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4.1 out of 5
Very good!
See all 44 Travelocity Reviews

"Close to airport, close to freeway, clean rooms, quiet " More

By a verified traveler on Tue 01 Aug 2017

Points Of Interest

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Hotel Description

3-star hotel near Reno-Sparks Convention Center

Close to airport

Within 3 miles (5 km) of this hotel, you'll find Reno-Sparks Convention Center and National Automobile Museum. Nevada Museum of Art and Reno Arch are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free casino shuttle.

Free WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 265 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include microwaves, premium bedding, and coffee/tea makers.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$81* Per night/room Oct 27 - Oct 28

Suite, 1 King Bed, Non Smoking, Fireplace (Four Poster Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 King Bed, Non Smoking, Fireplace

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Reno Airport Plaza Hotel ratings based on 44 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Reno Airport Plaza Hotel

Everyone (21) Couples (1) Family (7)
4 out of 5

Posted by on Oct 19, 2019

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5 out of 5

Posted by on Sep 10, 2019

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Comment from Hotel Management

Sep 11, 2019 by trisha

Thank you for staying with us. We are so glad you enjoyed yourself while with us. We do appreciate your feedback.

5 out of 5
Friendly staff. ,good resturant inside ,dont have to go out for breakfest . Great service

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 4, 2019 by trisha

Thank you so much for staying with us. We are so pleased you enjoyed yourself while with us. We do appreciate the feedback.

5 out of 5
I like having somewhere to eat within walking distance or at worst a short drive. There was a restaurant on property!

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by trisha

Thank you so much for staying with us. We are so glad you enjoyed your stay with us.We do appreciate the feedback.

5 out of 5
Staff was very courteous. The restaurant was a bit understaffed but very nice.

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 13, 2019 by trish

Thank you so much for staying with us. We are so glad you enjoyed yourself. We appreciate the feedback.

5 out of 5

Posted by on Jul 5, 2019

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Comment from Hotel Management

Jul 7, 2019 by Trisha

So glad you enjoyed your stay with us. We appreciate the feedback.

3 out of 5
Inconsistency in charges.I was told that $50 surcharge was mandatory even tho I requested that it be not done but when it maxed out my debit card the clerk magically "waived" it. Unprofessional.

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jun 28, 2019 by Trisha

I am so sorry about that. The $50.00 security deposit is a must on every reservation. It is stated in Expedia.com's rules for our Hotel. I do apologize but it is in case damage is done to the room. It is refunded when you check out and could take 7 - 10 business days to go back to the guest depending on type of credit card you may have. Thank you, Trisha Crawford General Manager

5 out of 5
The lounge, very relaxing, fridge in room has odor. Should replace or clean and leave door open to air it out .

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Trisha

We are so glad you enjoyed your stay. We appreciate the feedback.

5 out of 5
Marjorie who checked us in was welcoming and very helpful. Great!

Posted by on Jun 13, 2019

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Comment from Hotel Management

Jun 14, 2019 by trish

We are so glad you enjoyed your stay with us. We appreciate the feedback.

5 out of 5
The staff were very friendly and helpful. There were no problems. Very smooth. The staff at the lounge and restaurant were outstanding as well.

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 10, 2019 by Trisha

We are so glad you enjoyed your stay with us. We appreciate the feedback.

About the SureStay Plus Reno Airport Plaza Hotel

Location 1981 Terminal Way, Reno, NV 89502

Property Features

SureStay Plus Reno Airport Plaza Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. There are 9 meeting rooms available. The business-friendly SureStay Plus Reno Airport Plaza Hotel also features multilingual staff, a garden, and complimentary newspapers in the lobby. A roundtrip airport shuttle (available 24 hours) and a casino shuttle are free. Self parking is free. This 3-star Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Reno, NV (RNO-Reno-Tahoe Intl.) (1.4 km / 0.9 mi)
  • Train station: Reno Station (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle and casino shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

SureStay Plus Reno Airport Plaza Hotel offers 265 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply).

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 1:00 PM.

Plaza Court - This restaurant specializes in American cuisine and serves breakfast and dinner.

Crosswinds - Onsite bar. Happy hour is offered. Open daily.

Coffee Bar - Onsite coffee shop. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking. Cash is not accepted.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 80 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 for adults, USD 5 and USD 15 for children (approximately)
  • Extended parking fee: USD 9.00 per day
  • Pet fee: USD 25 per accommodation, per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • SureStay Plus Reno Airport
  • SureStay Plus Hotel Best Western Reno Airport
  • SureStay Plus Best Western Reno Airport
  • SureStay Plus Reno Airport Plaza Hotel
  • SureStay Plus Hotel
  • SureStay Plus Reno Airport Plaza
  • SureStay Plus
  • Airport Plaza Hotel Reno
  • Airport Plaza Reno
  • SureStay Plus Hotel Reno Airport
  • Airport Plaza Hotel
  • SureStay Plus Hotel by Best Western Reno Airport
  • Best Western Plus Airport Plaza Hotel
  • SureStay Plus Hotel Reno Airport by Best Western
  • Best Western Airport Plaza Hotel
  • Surestay Plus Reno Plaza
  • SureStay Plus Reno Airport Plaza Hotel Reno
  • SureStay Plus Reno Airport Plaza Hotel Hotel
  • SureStay Plus Reno Airport Plaza Hotel Hotel Reno

You should know

  • The seasonal pool will open in July and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.