4/10 Poor
Julie, Portland
Traveled with family
May 2, 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To Start, the room was FILTHY, Food,trash on the floor and Pop bottles, garbage under the table, disgusting. Requested pillows,tp etc 2 hours later, nothing.. called again,they said they had a shift change and must have FORGOT US.Requested AGAIN..hours later, nothing,had to catch a cleaner in the hall.I also have medication that needed refrigeration asap when we arrived- Only 2 hours prior to check in mind you -and I contacted the property multiple times,they assured me they would assist. Upon arrival they said it would be $50 to check in and use the refrigerator 2 hours early. They also charged us $46.95 resort fees when it was CLEARLY posted nightly resort fee of $36.95 (plus tax). I asked what this was really for,the front desk clerk said " to use the ELEVATOR" Which nobody at check in explained that you HAVE to Scan your room key to RIDE the elevator. Nor did they share if/ where ANY " Amenities" were available in the hotel.The casino was also extremely dirty. They don't have ANYONE cleaning the machines, yucky ashtrays, nothing. There is No drink stations or anyone to GET you a drink. We had to go to the bar for Everything.. simple bottles of water,they can atleast set them out somewhere so people don't get dehydrated! Lots of escolaters were not working between their other casinos. Most restaurants don't open until 4. We didn't get a warm fuzzy GUN feeling AT ALL . Myself, Husband and sister went here,after 30 years,to celebrate our birthdays,big mistake.GOSOMEWHEREELSE
Julie
Stayed 2 nights in Apr 2026