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4.2 out of 5

"Food during happy hour was great " More

By a verified traveler on Fri 10 Jun 2022

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Hotel Description

4-star family-friendly resort near Atlantis Casino, connected to the convention center

Reno/Tahoe Airport stay

You'll be steps from Atlantis Casino and within a 10-minute walk of Reno-Sparks Convention Center with a stay at this Reno/Tahoe Airport resort. Reno Arch and National Bowling Stadium are also within 3 miles (5 km).

Casino, health club

This resort features a casino, a full-service spa, and 8 restaurants. Families will appreciate the arcade/game room and convenience store. Enjoy a meal in one of the 2 coffee shops/cafes and free perks like free self parking and WiFi in public areas.

Atlantis Tower 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$89* Per night/room Jun 27 - Jun 28

Luxury Tower, King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Tower, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower 2 Queens View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atlantis Tower King View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atlantis Premier King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atlantis Casino Resort Spa ratings based on 80 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Atlantis Casino Resort Spa

Everyone (39) Couples (10) Family (28)
5 out of 5
Food during happy hour was great

Posted by on Jun 10, 2022

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Comment from Hotel Management

Jun 11, 2022 by Front Office Manager

Thank you for taking the time to complete this survey after your most recent stay. we're happy to see that you enjoyed your stay and we look forward to seeing you again soon.

3 out of 5
Liked the atmosphere. Didn't like the fact I got locked out of my room after booking 5 nights and had to go down and get a keycard at 11:00 p.m. Also there was a dog barking in the room next door. Plus my in room alarm didn't go off the first 2 nights then did the last 3 at 6 a.m. Not really happy with all that.

Posted by on Mar 25, 2022

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Comment from Hotel Management

Mar 29, 2022 by Front Office Manager

I am sorry to hear about the dog near your room especially since we're not a pet friendly hotel. Thank you for taking the time to complete this survey and provide us with this very useful feedback. We hope that you enjoyed your stay enough that you will choose to stay with us again when you visit the Reno area because I promise you that the inconveniences you experienced were all uncommon experiences for our guest.

3 out of 5
I think you need to let people know that the place is being renovated wasn’t expecting to look like crap while visiting

Posted by on Mar 20, 2022

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Comment from Hotel Management

Mar 20, 2022 by Front Office Manager

Thank you for taking the time to complete this survey and also providing us with some additional feedback from your most recent stay. We do apologize that our efforts to upgrade our property were such an inconvenience during your stay but we do appreciate your patience and understanding. We hope to have our current renovations completed by June 22' so please come see us again this summer to see our completed renovations.

5 out of 5

Posted by , from Austin on Jan 23, 2022

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5 out of 5

Posted by on Jan 1, 2022

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5 out of 5
Comfortable room...could use a notebook with areas in Reno to visit, tv channels, etc., but overall a very nice relaxing experience.

Posted by , from EUREKA on Dec 3, 2021

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Comment from Hotel Management

Dec 4, 2021 by Reservation Coordinator

Hello, Thank you for contacting Atlantis Casino Resort Spa. We greatly appreciate your feedback and we are thrilled that you enjoyed your stay with us.

5 out of 5

Posted by , from EUREKA on Dec 1, 2021

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4 out of 5

Posted by on Nov 29, 2021

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5 out of 5
We came to see Cheap Trick and the accommodations were wonderful the food was good and the restaurants that we used here but the downside is the organization and the seating at the venue was horrible. They really need to look at that area and make vast improvements

Posted by on Nov 28, 2021

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Comment from Hotel Management

Dec 4, 2021 by Reservation Coordinator

Hello, Thank you for contacting Atlantis Casino Resort Spa. We greatly appreciate your feedback and we are thrilled that you enjoyed your stay with us.

5 out of 5
The food and staff were great. The room was clean and I liked we could access the spa level and arcade from our elevator and didn’t have to walk through the casino to get to them. Braeden at the front desk was very helpful at check in and Dawn at the spa/pool was very informative and friendly. Alejandro at the sushi bar was very fast and the food was great.

Posted by on Nov 28, 2021

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Comment from Hotel Management

Dec 4, 2021 by Reservation Coordinator

Hello, Thank you for contacting Atlantis Casino Resort Spa. We greatly appreciate your feedback and we are thrilled that you enjoyed your stay with us.

About the Atlantis Casino Resort Spa

Location 3800 S Virginia Street, Reno, NV 89502

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Shuttle services

Property Features

Atlantis Casino Resort Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 8 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this resort measures 50,000 square feet (5 square meters) and includes a conference center. A casino, a health club, and a spa tub are also featured at the family-friendly Atlantis Casino Resort Spa. Free self parking is available. Smoking is allowed in designated areas at this 4-star Reno resort.

  • 818 guestrooms or units
  • 27 levels
  • 8 dining venues
  • 2 coffee shops
  • 50,000 sq ft of conference space
  • 5 sq m of conference space
  • Casino
  • Deli
  • Ski equipment storage
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Reno Station (4.8 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Atlantis Casino Resort Spa offers 818 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 10:00 AM.

Atlantis Casino Resort Spa has 8 restaurants on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Parasailing nearby
  • Motor boating nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Fishing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Rafting nearby
  • Snow tubing nearby
  • Marina nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Spa Services

Spa Atlantis has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

  • Number of treatment rooms 17
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 17
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay (for stays between 1 January - 31 December)
  • Resort fee: USD 39.55 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Health club access
  • Fitness center access
  • Airport shuttle
  • Ski storage
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Concierge service
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 25 for adults, USD 3 and USD 25 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower Reno
  • Atlantis Casino Resort Spa Featuring Concierge Hotel Tower
  • Atlantis Casino Spa Featuring Concierge Tower
  • Atlantis Casino Spa Featuring Concierge Tower Reno
  • Atlantis Casino Featuring Con
  • Atlantis Casino Spa Reno
  • Atlantis Casino Resort Spa Reno
  • Atlantis Casino Resort Spa Resort
  • Atlantis Casino Resort Spa Resort Reno

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.