4/10 Malo
Erica N.
12 jun. 2023
No le gustó: Limpieza
Dark, gloomy and outdated
This place was so dark. Each room had one light and was very gloomy as the lights were not bright. The rooms lacked outlets so it was hard to charge our phones/electronic devices. Everything creaked and was very outdated. Some of the bathrooms had no locks and the doors did not fit the frame so you could see through the crack. The front door did not lock from the inside so it was dangerous for our 2 year old who wanted to open the door since there was no way to lock it from the inside. It only was locked from the outside (PIN number).
When we got there, the entire front yard was trashed and there was garbage everywhere. So gross. We took pictures. I can’t believe they would rent out the place looking so trashy.
The Wi-Fi also did not work so we spent 2 hours trying to reach customer service but the calls kept failing due to lack of Wi-Fi. It was so frustrating!
We received an email to extend check out (which was 10 am btw) and the link kept on saying error. I tried calling that same day and was on hold for over an hour. I quit trying after that and tried again the next day only to sit on hold another 30 min and finally reach someone who said they couldn’t assist and if the option was available I would get a link. I explained that I did get a link but it keeps saying error. Trying to contact them was a total nightmare. It is a company called Vacasa and they clearly do NOT care as much as a privately owned rental. I would NOT ever recommend using a rental by them.
Erica N.
Se hospedó 2 noches en junio de 2023