Hyatt Ziva Riviera Maya - All Inclusive

4.5 star property
4.5-star beachfront property near Puerto Morelos Beach

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Photo gallery for Hyatt Ziva Riviera Maya - All Inclusive

9 outdoor pools, cabanas (surcharge), pool umbrellas
5 bars/lounges, 3 poolside bars, swim-up bar
10 restaurants, Asian cuisine
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
On the beach, white sand, beach umbrellas, beach towels

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub

Explore the area

View in a map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪7 min drive‬
  • Place, Puerto Morelos Town Square
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 667 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Pool View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 667 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

Suite Junior with Ocean View

  • 688 sq ft
  • Sleeps 4

Suite Master with Ocean View

  • 1097 sq ft
  • Sleeps 2

Suite Master with Ocean View

  • 1377 sq ft
  • Sleeps 4

Tropical View Junior Suite Double

8.6 out of 10
Excellent
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Tropical View Junior Suite King

7.8 out of 10
Good
(18 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Ocean View Junior Suite Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean View Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Ocean Front Junior Suite Double

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Ocean Front Junior Suite King

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Master Suite

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Master Suite

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View Roof Top Master Suite

  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View Double

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View King

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Club Ocean Front Junior Suite Pool View Double

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front Junior Suite Pool View King

  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

Water Park View Family Junior Suite Double

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 2 Double Beds

Water Park View Family Junior Suite King

  • 1 bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Junior Suite Double

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

Family Suite -5 guests- Junior with Pool View

  • 667 sq ft
  • Sleeps 5

Suite Master

  • 1377 sq ft
  • Sleeps 4

Suite Junior

  • Sleeps 3

Suite Junior

  • Sleeps 4

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About the neighborhood

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within half a mile (1 km) of Petempich Bay and 2 miles (3 km) of Puerto Morelos Beach. Ojo de Agua Beach is within 6 miles (10 km) and Moon Palace Golf Club is within 9 miles (15 km).

What's nearby

  • Petempich Bay - 6 min drive - 1.4 miles
  • Puerto Morelos Beach - 7 min drive - 2.0 miles
  • Crococun Zoo - 8 min drive - 3.1 miles
  • Ojo de Agua Beach - 10 min drive - 3.6 miles
  • Puerto Morelos Town Square - 11 min drive - 3.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Swim Up Bar - ‬16 min drive
  • ‪Bistro El Beso - ‬17 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Villa Marina - ‬17 min drive
  • ‪Route 66 - ‬16 min drive

About this property

Hyatt Ziva Riviera Maya - All Inclusive

4.5-star beachfront property near Puerto Morelos Beach
Hyatt Ziva Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hyatt Ziva Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 9 outdoor swimming pools. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this property measures 51000 square feet (4738 square meters) and includes conference space. A children's pool, a hot tub, and a 24-hour fitness center are also featured at the luxury Hyatt Ziva Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hyatt Ziva Riviera Maya - All Inclusive was completed in September 2021.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 438 guestrooms or units
  • 10 dining venues
  • 3 bars by the pool
  • 5 bars or lounges
  • 51000 sq ft of conference space
  • 4738 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Hyatt Ziva Riviera Maya - All Inclusive offers 438 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Similar properties

Property amenities

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Handrails in stairways
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch smart TV with premium satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Hyatt Ziva Riviera Maya - All Inclusive to the airport?

Hyatt Ziva Riviera Maya - All Inclusive is 15.6 mi (41-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hyatt Ziva Riviera Maya - All Inclusive?

As of Nov 13, 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Maya - All Inclusive on Dec 14, 2025 start from $350.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hyatt Ziva Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hyatt Ziva Riviera Maya - All Inclusive.

How close is Hyatt Ziva Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hyatt Ziva Riviera Maya - All Inclusive offer free breakfast?

Hyatt Ziva Riviera Maya - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Hyatt Ziva Riviera Maya - All Inclusive?

No, there is no casino at this property.

What time is check-in at Hyatt Ziva Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Hyatt Ziva Riviera Maya - All Inclusive?

This property offers free self parking.

Does Hyatt Ziva Riviera Maya - All Inclusive have a pool?

Hyatt Ziva Riviera Maya - All Inclusive features 9 outdoor pools and a children's pool.

Does Hyatt Ziva Riviera Maya - All Inclusive have a restaurant?

Hyatt Ziva Riviera Maya - All Inclusive is home to Miyako, which features Asian cuisine.

Does Hyatt Ziva Riviera Maya - All Inclusive have a spa?

This property has a spa, which features body treatments, massages, and mani/pedis.

How close is Hyatt Ziva Riviera Maya - All Inclusive to downtown Puerto Morelos?

Hyatt Ziva Riviera Maya - All Inclusive is 3.4 mi away from Puerto Morelos.

Reviews

Hyatt Ziva Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 566 out of 1339 reviews
Rating 8 - Good. 336 out of 1339 reviews
Rating 6 - Okay. 196 out of 1339 reviews
Rating 4 - Poor. 110 out of 1339 reviews
Rating 2 - Terrible. 131 out of 1339 reviews

Reviews

6/10 Okay

James Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Siqi

Traveled with family and small children
Liked: Cleanliness, staff & service
非常彈性的入住時間和退房時間,因為之前入住過Hyatt zilara. 感覺Zilara 的服務生更加熱情和大方打招呼,這個酒店海灘基本沒有,而且我住的一樓,蚊子非常多,後來跟管家反映了,管家立刻安排了滅蚊工作。非常負責任。吃的喝的都很好,沒有任何的問題!孩子們喜歡呆在這裏。
Stayed 4 nights in Aug 2025

6/10 Okay

QUY VAN

Liked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

krystle

Traveled with family
Liked: Cleanliness, staff & service
Food was good with variety to chose from. Activity staff was awesome and had activities planned every day. DO NOT get talked into going to Hyatt time share presentation at sister resort. Was horrible experience. Otherwise a good experience. Went to same resort 3 years ago and quality of resort and experience has gone down.
Stayed 6 nights in Aug 2025

6/10 Okay

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I understand this is a family resort, but you cannot go anywhere where there aren't overactive and noisy teenagers, even bars are full of them!
Stayed 7 nights in Aug 2025

10/10 Excellent

Maurice

Stayed 4 nights in Aug 2025

8/10 Good

Reza

Traveled with family and small children
Liked: Cleanliness
Services
Stayed 7 nights in Jul 2025

10/10 Excellent

Libert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful and very helpful. Anything we needed they were always available
Stayed 5 nights in Aug 2025

6/10 Okay

Sara

Traveled with partner, Traveled with family
The hotel it self was okay. You have to take a long rocky road about a mile back to the hotel off the main road which made some carsick. No shuttles or hotel transportation and cabs are extreamly expensive. Essentially $100 one way anywhere. No fans in the hotel common areas which was weird since it’s hot as heck. The algae smell was overpowering which I know they can’t help but the smell made just staying at the hotel difficult. Everyone hands were in the buffets which was gross 4/5 of us ending up getting sick and we only left the hotel 2 out of 7 days. The pools were HOT and so chlorinated that the white areas on my swimsuit are now green along with my daughter’s hair! Bartenders really only paid attention to big tippers especially in the pool. At least one water slide was down every day. Housekeeping consisted of making the bed. You had to ask for soaps to be replenished. Honestly I would not return.
Stayed 7 nights in Jul 2025

8/10 Good

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food was actually good for an all inclusive resort, entertainment was good
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Koy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation was really hard to get as all the taxi drivers charged outrageous fees $200 just for a 19 min drive to the mall.
Stayed 5 nights in Jul 2025

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Alexis

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel the service is impecable and the food is to die for super delicious everything is 5 stars
Stayed 3 nights in Jul 2025

2/10 Terrible

Jesica

Disliked: Cleanliness
Stayed 5 nights in Jul 2025

4/10 Poor

Derrick

Traveled with family
Liked: Cleanliness
The bed was horrible. My wife and I both have back problems after sleeping here. The couch bed........my son had to sleep the wrong way in the bed because it was so uncomfortable. We did get a roll a way bed that was comfortable. The food was bad. I normally don't get heartburn, but I do now.....a day later. No communication about the hibachi grill restaurant. There was a 4 day lead time to get in, but no one told us we could just go in and eat without doing the hibachi grill experience. We found out from some other people staying there.....the last night. That was the best food we found.
Stayed 4 nights in Jul 2025

6/10 Okay

Dakia

Disliked: Property conditions & facilities
We were a family of five. No real greeting upon arrival. We were supposed to have butler service-never met him once. When you wake up in the morning same dirty towels and glasses all over the resort. La Parilla’s food is good. The service there is really bad. Miyako was outstanding. The buffet is substandard. Iha
Stayed 5 nights in Jul 2025

2/10 Terrible

Elizabeth

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Food and drinks were not up to hyatt standard. Breakfast buffet had 2 types of fruits only. The staff making omelets touched multiple surfaces without gloves and grabbed cheese and other ingredients to mix. The drinks were horrible and staff avoided your eyes to not make eye contact. The $200 ‘credit’ was coupons for very specific things, like $40 off for a spa treatment. We tried all the restaurants and couldnt finish any meals. The pool bar opens at 10am and closes at 5pm way before sunset. The only positive was Frida and Florecita at the spa.
Stayed 2 nights in Aug 2025

6/10 Okay

Marina

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The good: great service by Enrique, Sergio and Leonardo at the pool, by Erick at La Parilla restaurant. French restaurant was beyond our expectations - thank you Manuel! Spa treatment/service was good. Entertainment good. The bad: changes since our last stay (2023). Greeted with sales pitch (Hyatt!!)Management is cutting costs badly. Understaffed property (but servers work hard and do their best). What used to be standard is now “premium experience” - think fruit tray, not the normally premium tequila tasting. Low end wine unless you pay premium for something decent (min $60 bottle of Malbec). Limited fruits selection (apples, bananas, plus melon/watermelon at the buffet, none at the poolside). Shortage of towels in the rooms - received 2 bath towels for family of 4, had to call almost daily to ask for more. Had to call daily and ask to refill espresso capsules in the room. Most cocktails overly sweet with ingredients on cheap side. Bartenders were good, but had to work with what was available. The ugly: hot dirty “recycled” pool water (spa has normal pool water - at extra cost). AC in the room set to cool only to 72F. Asked to fix it 3 times with no success (maintenance tried, seems to be central setting). Ended up sleeping in hot room. Water pressure very low, half of the toilets on property don’t flush well and clogged all the time. Management uses “environmental” excuse to cut costs - at the expense of hygiene and comfort. Run down property. Beach covered in stinky algae.
Stayed 6 nights in Jul 2025

10/10 Excellent

Omina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 6 nights in Jul 2025

8/10 Good

BEATRIZ MONSERRATE, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Yusnier

Liked: Cleanliness, staff & service, property conditions & facilities
Room
Stayed 5 nights in Jul 2025

8/10 Good

Clif

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Martin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very beautiful and clean would recommend to my friends
Stayed 4 nights in Jul 2025

2/10 Terrible

Jesica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse resort I have ever stay, my room was leaking, they send someone to fix it he just put a towel and a jar on the vent so the water didn’t continue dripping, some of the staff if you are not white or American looking they will discriminate you, food was mid, the main pool was not always clean and if I continued I will Never end this review. I will NEVERRR go back tho this place
Stayed 4 nights in Jul 2025