2/10 Terrible
Jennifer K.
May 3, 2025
Don’t book with Vacasa in Kauai.
Management/property managers were non existent when issues came up immediately after arrival. You are forced to speak with someone from another country who owns this rental from a mother company. They therefore are not interested in resolving anything. Conflicting information about parking. We spent an hour on the phone explaining that all of their literature says ample free parking but they refused to give us more than one parking pass. There was no working stovetop upon arrival. The presence of a hot plate meant they were aware that our party of EIGHT didn’t have a working stovetop and that we were expected to use that hot plate instead, for cooking all of our meals. Missing smoke detectors. One was randomly placed on dresser. Bbq grill was full of grease and hadn’t been cleaned in months, which lead to a very dangerous situation when we lit it. Photos in ad show different furniture that was not present in unit. Consistent stream of water leaking from downstairs guest bathtub faucet. During a time of water conservation and regulation on Kauai. We saw no one during our time here. No one came to check or fix anything. Even after one employee said someone was coming to look at the stove. We saw no one and nothing was fixed. Pick a different company and definitely pick a different unit. A minimal and laughable partial refund was given to us for our trouble. I’m guessing this was their version of hush money.
Jennifer K.
Stayed 5 nights in Apr 2025