"The grounds of this property are beautiful and huge. If you enjoy walking this is a great property to stay at. If you don't , it's going to be a bad
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Hilton Grand Vacations Club Ocean Tower Waikoloa Village ratings based on 15 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Grand Vacations Club Ocean Tower Waikoloa Village
Everyone (7)Couples (3)Family (6)
3 out of 5
The grounds of this property are beautiful and huge. If you enjoy walking this is a great property to stay at. If you don't , it's going to be a bad fit. The pools are nice and probably some of the biggest in HI. The rooms are decent sized but somewhat dated with weak air conditioning. Food prices at the resort are very high, but a little more reasonable at the Kings and Queens Marketplaces. Besides for the valet, the service at the hotel is lacking. They seemed understaffed throughout the property. The pools lack any lifeguards and you will definitely see kids engaging in unsafe activities. There is limited to no waiter service at the pool as well. The workout rooms are extremely small for a resort for a property this sized. They offer a spin class that is awesome with a great instructor, but the class only has 9 bikes (so arrive early). All and all, this is a great resort to spend a week. If they improved staffing and upgraded the rooms, it would be even better. I would return to this resort, if I could get a good deal again, but I wouldn't without a good deal.
Posted by thomas, from SAN FRANCISCO on Aug 1, 2023
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Comment from Hotel Management
Aug 29, 2023
by Guest Services
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
1 out of 5
Posted by Michael on Mar 18, 2023
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5 out of 5
Posted by Emma on Oct 24, 2022
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5 out of 5
Posted by saul on Sep 11, 2022
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3 out of 5
Old property
Lazy staff
Lots of bars and restaurants closed
Posted by Justin on Mar 11, 2022
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Comment from Hotel Management
Mar 14, 2022
by Wilbert Lee, General Manager
Thank you for sharing your experience. We are sorry to hear you were disappointed with your stay at our resort. As restrictions ease, we are continuing to open additional areas within the complex and hope to be fully operational in the near future.
2 out of 5
Posted by Raymond on Mar 10, 2022
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Comment from Hotel Management
Jun 17, 2022
by Guest Services
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
5 out of 5
Beautiful resort. Everything are accessible. Staff are nice and helpful.
Posted by ROSABETH, from Missouri Cty on Feb 7, 2022
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2 out of 5
Transportation within hotel too slow and broken tram
Posted by Aaishwariya on Dec 30, 2021
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Comment from Hotel Management
Jan 4, 2022
by Wilbert Lee, General Manager
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
2 out of 5
Computer issues made for very slow check in with long line. Room ok but building overall run down
Posted by Theresa, from Honolulu on Dec 4, 2021
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Comment from Hotel Management
Dec 6, 2021
by Wilbert Lee, General Manager
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.
4 out of 5
Posted by Anh-Tuan on Oct 18, 2021
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About the Hilton Grand Vacations Club Ocean Tower Waikoloa Village
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Frequently Asked Questions
Hilton Grand Vacations Club Ocean Tower Waikoloa Village is 21.8 mi (35-min drive) away from the Kamuela, HI (MUE-Waimea-Kohala) airport, the closest popular airport to the property.
Airport shuttle services are not available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village.
This hotel is a short 11-minute walk from Anaehoomalu Beach and 10 mi (18-min drive) from Mauna Kea Beach. Don't forget your sunscreen!
Free breakfast isn't offered at Hilton Grand Vacations Club Ocean Tower Waikoloa Village, but to-go breakfast is offered for a fee of between USD 15 and 35 for adults, USD 17 and 19 for children. It's available every day from 6:00 AM to noon.
No, there is no casino at this hotel.
Check-in is from 4:00 PM - anytime.
Free parking is not available at this hotel. Self parking is available for USD 48 per day, and valet parking for USD 55 per day.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village features 3 outdoor pools.
There are 6 onsite restaurants, offering options like Hawaiian cuisine, a beachfront location, and ocean views.
Yes, this hotel has a spa.
Hilton Grand Vacations Club Ocean Tower Waikoloa Village is 6.7 mi away from Waikoloa.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
