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Hilton Waikoloa Village

4-star property
69-425 Waikoloa Beach Dr, Waikoloa, HI 1-855-201-7819

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3.7 out of 5
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See all 27 Travelocity Reviews

"There isn’t enough lighting in the room, the toilet handle was broken and they stopped running the shuttle. " More

By a verified traveler on Sun 06 Jun 2021

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Hotel Description

4-star beachfront resort with 3 outdoor pools

Beachfront retreat

Within a 15-minute walk of the resort, you'll find Dolphin Quest and Waikōloa Beach. Kings Shops and Genesis Gallery are also within 2 miles (3 km).

Private beach, health club

This resort features a private beach, a full-service spa, and 13 restaurants. Spend a day at the beach snorkeling, or relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a waterslide, and supervised childcare is an added bonus.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and coffee/tea makers, the 647 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include lanais, MP3 docks, and DVD players.

Room, 1 King Bed, Resort View, Tower (Palace Tower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$599* Per night/room Jun 24 - Jun 25

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Ocean View (Makai)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Accessible, Ocean View (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Tower (Lagoon Tower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Waikoloa Village ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Waikoloa Village

Everyone (12) Couples (4) Family (10)
3 out of 5
There isn’t enough lighting in the room, the toilet handle was broken and they stopped running the shuttle.

Posted by on Jun 6, 2021

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1 out of 5
The manager told us over the phone the night before our flight it was safe to travel given our unique situation with snow storms slowing down lab results for covid tests (Hawaii public health also had information about extending pending results for travel due to this). This was a complete lie. They gave us the green light and then quarantined us to our rooms with no apology and no explanation. They wouldn't pick us up from the airport, wouldn't allow us to ride the tram, didn't offer any services as an apology for their miscommunication. Nothing. Even when our tests came back negative it didn't matter to them. They treated us as lepers.

Posted by on Mar 16, 2021

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1 out of 5
The problem with this place is that it is a nice place during non covid times. They unfortunately

Posted by on Mar 9, 2021

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3 out of 5
One of the busiest weekends in a year, severely understaffed, phone calls not returned, or even answered, not enough seating by the pools, trams running on extremely limited schedules rotten standing water smell from stagnet "river" by the palace towers. "Service" Dog allowed on premise, and allowed to relieve itself on the grounds, by the pool, on the walkways.

Posted by on Feb 17, 2021

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1 out of 5

Posted by on Mar 5, 2020

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5 out of 5
Excellent service checking in checking out facilities food and dining just always remember if you're coming to Hawaii things will be a little more expensive so be prepared for that and don't blame it on the people or the facility everyone was amazing culture people beautiful experience wonderful just be prepared for a lot of walking so much of the resort to see such a huge facility

Posted by on Jan 20, 2020

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3 out of 5
My wife and I had an overall nice time at the Hilton and enjoyed the beautiful scenery. There was one aspect we were disappointed with. The Hilton offered to provide a discount on an event under the condition that my wife and I attend a “presentation”. The presentation was centered on purchasing a property deed, and was stated to last 120 minutes. Unfortunately we were held much longer than that, approximately 3.5 hours. After politely stating we were not interested in making a purchase at the time, the staff continued to insist we stay longer to review more options. We had other activities planned that day that were unfortunately delayed due to the presentation going well over the stated time.

Posted by on Dec 11, 2019

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5 out of 5

Posted by on Dec 10, 2019

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3 out of 5
Nickled and dimed for everything. Outrageous prices. (Pizza for over $50. Breakfast for $40.)

Posted by on Nov 24, 2019

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5 out of 5

Posted by on Nov 12, 2019

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About the Hilton Waikoloa Village

Location 69-425 Waikoloa Beach Dr, Waikoloa, HI 96738

Property Features

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 13 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, a health club, and a steam room. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 647 guestrooms or units
  • 6 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 4 bars or lounges
  • Built in 1988
  • Coffee shop
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Charging station for electric cars
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kona, HI (KOA-Kona Intl. Airport (KOA) (31.4 km / 19.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to lanais. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Waikoloa resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes, safes, and phones. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10:30 AM.

Hilton Waikoloa Village has 13 restaurants serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Snorkeling on site
  • Golfing on site
  • Fitness classes on site
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Yoga classes/instruction on site

Spa Services

Kohala Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - TA 063-091-0976-01

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The tax ID number is TA 063-091-0976-01. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - TA 063-091-0976-01
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.74 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 40.00 for adults and USD 20.00 for children (approximately)
  • Self parking fee: USD 49 per night
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Village Hotel Waikoloa
  • Hilton Village Waikoloa
  • Hilton Waikoloa
  • Hilton Waikoloa Village
  • Waikoloa Hilton
  • Waikoloa Hilton Village
  • Waikoloa Village
  • Waikoloa Village Hilton
  • Hawaii Hilton Waikoloa Village
  • Hilton Waikoloa Village Hotel Waikoloa
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Hotel
  • Hilton Village Resort
  • Hilton Village Hotel Waikoloa
  • Hawaii Hilton Waikoloa Village
  • Waikoloa Hilton
  • Hilton Village Waikoloa
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Resort
  • Hilton Waikoloa Village Waikoloa
  • Hilton Waikoloa Village Resort Waikoloa

You should know

  • Pool access available from 8 AM to 11 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.