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🌺LUXURY IN PARADISE🌺Hilton Pool Passes⭐️Golf Discounts, BBQ, Beach Gear⭐️J4

Family-friendly stay near Mauna Lani Beach

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Photo gallery for 🌺LUXURY IN PARADISE🌺Hilton Pool Passes⭐️Golf Discounts, BBQ, Beach Gear⭐️J4

A heated pool
Smart TV, video games, DVD player, books
Fridge, microwave, oven, stovetop
Beach nearby
Terrace/patio

Reviews

10 out of 10
Exceptional

Entire home

3 bedrooms3 bathroomsSleeps 81725 sq ft

Popular amenities

  • Parking available
  • Dryer
  • Washer
  • Pool
  • Air conditioning

Explore the area

View in a map
Waikoloa Beach, HI
  • Place, Queens' Marketplace
    ‪2 min walk‬
  • Place, Kings Shops
    ‪3 min walk‬
  • Place, Waikoloa Beach Golf Course
    ‪5 min walk‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪28 min drive‬

Room options

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Waikoloa Beach Marriott Resort & Spa

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  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 1,001 reviews
$490 nightly
The price is $578
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Total with taxes and fees
Waikoloa Beach Marriott Resort & Spa

About the neighborhood

Waikoloa

Seaside stay .Your stay at this Waikoloa vacation home places you within a 10-minute walk of Queens' Marketplace and Genesis Gallery. Kings Shops and Waikoloa Beach Golf Course are also within half a mile (1 km).
View more Vacation Homes in WaikoloaOpens in a new window

What's nearby

  • Queens' Marketplace - 2 min walk - 0.1 miles
  • Kings Shops - 3 min walk - 0.2 miles
  • Genesis Gallery - 5 min walk - 0.3 miles
  • Waikoloa Beach Golf Course - 5 min walk - 0.3 miles
  • Anaehoomalu Beach - 12 min walk - 0.7 miles

Getting around

  • Kamuela, HI (MUE-Waimea-Kohala) - 32 min drive

Restaurants

  • ‪Island Deli - ‬4 min walk
  • ‪Lava Lava Beach Club - ‬17 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Island Vintage Coffee - ‬7 min walk
  • ‪A-Bay's Island Grill - ‬8 min walk

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

🌺LUXURY IN PARADISE🌺Hilton Pool Passes⭐️Golf Discounts, BBQ, Beach Gear⭐️J4

Seasoned Host of 18 years with over 185 five star reviews.
*Hilton Waikoloa Pool Pass for stays in 2025! J4 Waikoloa Beach Villas
We extend our Gold Golf Membership benefits at Waikoloa Beach Resort Golf to guest renting our villa.
Our villa (J4) is one of the FEW larger units that offer both of these amenities to our guests with a value of approximately $200 per day per guest. Please scroll down for detailed information


Aloha! Welcome to Luxury In Paradise, this tastefully designed villa can comfortably accommodate up to 8 guests. Our townhome is among the largest in the complex with over 1725 ft.² of indoor living space. From our private corner end-unit, situated away from all the pools activities and noise, you’ll enjoy stunning views and two private furnished lanais, ensuring a serene retreat. This home is perfect for families or multigenerational groups looking to share a home while having space and privacy.

The Resort has 2 beautiful resort style heated pools each with a large hot tub, a small fitness center with free weights, treadmill, elliptical, multi-station weight machine, and stationary bike.

The Space

Luxury In Paradise is located in Waikoloa Beach Resort in the private gated community of Waikoloa Beach Villas. This is a place to relax, recharge, and renew.

Master Bedroom: Experience tranquil serenity in your master suite with all Tommy Bahama furnishings. Cal-King bed, newly renovated spa-like bathroom with walk-in shower and oversized soaking tub. 2nd story master private lanai with stunning Golf Course views.

Upstairs Bedroom: Private bedroom with newly renovated en-suite bathroom. Queen-sized bed, ceiling fan, smart TV, dresser, two night stands, and large closet. Ideal accommodation for a couple.

Downstairs Bedroom: Private bedroom with Queen-sized bed, ceiling fan, smart TV, dresser, two night stands, closet, with adjacent bathroom that is just as luxurious as the other two primary suites

Bonus Room/Office Area: On the second level, this space is designated as a working area with a desk and monitor. Complimentary high-speed Internet. Queen sleeper sofa to make for a fourth bed.

Open Concept Family Area: Upscale-furnishings with down cushions, smart TV, sound bar, ceiling fan.

Kitchen: Cut costs cooking up a storm in your recently renovated gourmet kitchen, complete with new granite countertops, cabinets featuring pullout drawers, and new GE appliances, equipped with filtered water and icemaker, making this kitchen, a chef’s delight. Indoor dining table for 6 with additional seating for 4 at island counter.

Outdoor Living: Outdoor kitchen with Viking BBQ, sink, dining table, sofa and chairs to enjoy a cocktail outside overlooking the serene grounds and listening to the peaceful island birds.

Other: 1 Pack-n-play, 2 car booster seats. Full size washer and dryer for all your laundry needs, adjacent private single car garage. If needed, a parking pass will be provided for 1 additional car.

A short drive away are six of the most spectacular beaches in Hawaii including Black Sand Beach, Private Beach 69, Hapuna Beach, Mauna Kea Beach, Kua Bay, and A’naehoomalu Bay also known as A-Bay. We love building really big sand castles! Kohala sand is exceptional for this and we have everything you need. For your day at the beach, you’ll find:

• Comfortable beach chairs, beach mats, umbrellas
• Sand toys and sandcastle making equipment
• Large collection of snorkel gear in multiple sizes so you can share the wonders of the ocean
• Boogie boards to enjoy playing in the waves
• Life jackets, swim belts for the younger ones
• Large wheeled ice chest

Shopping & Luxury Cinema: Situated in the heart of Waikoloa Beach Resort our villa is conveniently located across the street from the Queen’s Market Place and next to the King’s Shops offering both casual and upscale shopping and dining experiences. Grab a cup of coffee at Starbucks, grocery shop at the gourmet market both a quick walk away.

*Hilton Day Pool Pass: *Guests of our villa will have exclusive access to the luxurious amenities of the Hilton Waikoloa with our daily Hilton Pool pass available for up to 6 guests. The pass comes with free towel service and parking for 1 car. (Hilton pool pass is available for stays in 2025 and we expect to renew for 2026 when made available by the Hilton in late 2025). Discounts on pickleball & tennis courts, fitness center and more.

*Discount Resort Golf: Guests also benefit from our Gold Golf Membership, which offers discounted resort golf (discounted tee fees at the Waikoloa Beach Resort Courses).Fees are $90.00 per person, per round. There are three 9-hole courses (Kings Nine, Lakes Nine and Beach Nine). Guests can combine two courses for a total of 18 holes. Golf Club Rentals are $45.00.

Book your stay now and turn your moments into memories.

Guest access: No contact check in.

STVR: 19-363592

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Communal pool
  • Heated pool
  • Hot tub

Internet

  • Available in the house: Free WiFi

Parking and transportation

  • Car recommended
  • Onsite parking options include a garage

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Ice maker
  • Kitchen island
  • Microwave
  • Oven
  • Refrigerator
  • Spices
  • Stovetop
  • Toaster
  • Water dispenser

Dining

  • Dining table

Bedrooms

  • 3 bedrooms
  • Bedsheets provided
  • Sofa bed

Bathroom

  • 3 bathrooms
  • Bathtub
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Living room

Entertainment

  • Books
  • DVD player
  • Games
  • Smart TV with cable/satellite channels
  • Stereo
  • Video games
  • Video library

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Computer monitor
  • Desk
  • Desk chair
  • Office

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Iron/ironing board
  • Phone

Location highlights

  • Near a health/beauty spa
  • Near the bay
  • Near the marina
  • Near the sea
  • Next to a golf course

Things to do

  • Bicycles
  • Bodyboard
  • Golf
  • Gym
  • Heated pool
  • Kayak
  • Optional golf privileges
  • Pickleball
  • Tennis
  • Water sports equipment
  • Birdwatching nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Kayaking nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Swimming nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • At least 80% lighting from LEDs
  • Bicycles
  • Garden
  • Locally-owned and organized tours and activities
  • Property located in a resort
  • Unit size: 1,725 square feet
  • Water dispenser
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 28

Check-out

Check-out before 10:30 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions

Rules

8 People Maximum (including ALL children/infants) No Smoking Allowed, No Pets Allowed, 27 Years Minimum Age to Reserve Property
No Parties and/or Events Allowed - Guests must e-sign rental agreement within 48 hours to avoid cancellation
Security Deposit/Hold of $300 will be reserved 2 days prior to arrival date

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Note from host: Family-friendly home not childproof

Events

No events allowed
No Events Allowed

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Note from host: No Events Allowed
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. Onsite parties or group events are strictly prohibited. Note from host: No Events Allowed For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock in each accommodation.

Property Registration Number GE-196-972-1344-01, TA-196-972-1344-01

Property is also known as

orp5b5734x

Frequently asked questions

How close is 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 to the airport?

This vacation home is 21.4 mi (32-min drive) away from the Kamuela, HI (MUE-Waimea-Kohala) airport, the closest popular airport to the property.

Does 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 have an airport shuttle?

Airport shuttle services are not available at this vacation home.

How close is 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 to the beach?

This vacation home is a short 14-minute walk from Anaehoomalu Beach and 5.6 mi (11-min drive) from Mauna Lani Beach. Don't forget your sunscreen!

Does 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 offer free breakfast?

This vacation home does not offer free breakfast.

Is there a casino at 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4?

No, there is no casino at this vacation home.

What time is check-in at 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4?

Check-in begins at 4:00 PM.

Is there free parking at 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4?

Free parking is not available at this vacation home.

Does 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 have a pool?

Yes, there's a heated pool.

Does 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 have a spa?

There are no spa services available at this vacation home.

How close is 🌺LUXURY IN PARADISE🌺Hilton Passes⭐️Golf Discounts, Private Outdoor Kitchen⭐️J4 to downtown Waikoloa?

This vacation home is 6.3 mi away from Waikoloa.

Reviews

🌺LUXURY IN PARADISE🌺Hilton Pool Passes⭐️Golf Discounts, BBQ, Beach Gear⭐️J4 Reviews

10

Exceptional

9.8/10

Cleanliness

10/10

Amenities

10/10

Property conditions & facilities
Rating 10 - Excellent. 173 out of 178 reviews
Rating 8 - Good. 4 out of 178 reviews
Rating 6 - Okay. 0 out of 178 reviews
Rating 4 - Poor. 0 out of 178 reviews
Rating 2 - Terrible. 1 out of 178 reviews

Reviews

10/10 Excellent

Matei P.

Stayed 8 nights in Jul 2025

10/10 Excellent

Sherry R.

Liked: Cleanliness
We loved the J4 unit - Very Spacious. It was pack full of amenities which sweetened our stay even more. It was clean - and very comfortable and it gave us a warm welcome throughout our stay.
Stayed 10 nights in May 2025

10/10 Excellent

Douglas R.

Liked: Cleanliness

Location Location Location

We loved our stay at this property. The communication with the owner was excellent. All the living spaces were comfortable and well appointed. The kitchen was well stocked. We particularly liked the location of the unit relative to shops, restaurants, and grocery store (literally minutes away on foot). There was very little outside noise (except for the birds, which we loved). Would definitely recommend this rental and stay there again.
Stayed 9 nights in Jan 2025

10/10 Excellent

John B.

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

terry l.

Liked: Cleanliness

Bliss

Beautiful Condo 8n ideal location.
Stayed 5 nights in Oct 2024

10/10 Excellent

Kerrie S.

Liked: Cleanliness

Amazing vacation oasis

Our stay was amazing! From the initial communication to check in and throughout our stay the host was amazing. I can't say enough about the beautiful, well appointed property. From a chef stocked kitchen to beach, pool and snorkeling gear everything was amazing. The attention to detail was fantastic. We loved the proximity to shops, groceries and restaurants, it was walkable and so convenient. Having two pools onsite was amazing and the extra bonus of Hilton passes absolutely made our stay. We would come back with family or friends anytime! Thank you for a memorable and amazing vacation!
Stayed 7 nights in Jul 2024

10/10 Excellent

Lorenzo R.

Liked: Cleanliness

Perfect Stay!

This was our first trip to Hawaii and this location was nothing but perfect for my family. Not only is it a beautiful property/condo, it is across a shopping center that has what you need including dining options. Everything was perfectly clean, well equipped, and beds were comfortable! The Hilton Pool pass, beach chairs and ice chest were a huge plus for us. Michelle is a great host and we felt right at home as soon as we arrived. I definitely recommend and look forward to staying again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Judy L.

Liked: Cleanliness

Well provisioned, comfortable stay

The property is in the Waikoloa Villas just across from the Queens market. It has a golf course view from the lanai (no ocean view). The unit is very well provisioned and had all the items you would need. Everything was in very good condition and very clean. We only used the master bedroom but the mattress was very comfortable and the property is very peaceful at night. Communication with the owner was excellent! It is clear that Michelle really keeps the property up to a high standard. We did take advantage of access to the Hilton beach resort which was great. The resort is amazing with a kids pool, natural ocean fed lagoon for swimming, water slides and much more. Definitely a great perk.
Stayed 3 nights in Feb 2024

10/10 Excellent

Julie S.

Liked: Cleanliness

Waikaloa Dreams

We loved the spacious, well-stocked and ideally-located Waikaloa Villa. We spent lots of time on nearby beaches of champagne sand, loved running across the street to the market for last-minute items, did a lot of grilling on the fancy Viking barbecue, and took nice long drives to other parts of the island knowing we could come back to the hot tub and comfortable beds in the evenings.
Stayed 5 nights in Jan 2024

10/10 Excellent

ASLAM R.

Liked: Cleanliness

Wonderful place in Waikoloa Beach resort

We stayed 4 nights during the thanksgiving break here. The location is awesome and close to a super market (queens island gourmet I think) and other shopping areas. We loved the Anaehomolu beach, which is under 5 minutes drive from the villa. There were beach chairs/umbrellas/mats etc in the garage that we could use which was a surprise and come in quite handy. The villa is impressively thoughtfully furnished. Overall, everyone had a blast!
Stayed 4 nights in Nov 2023

10/10 Excellent

Tom I.

Liked: Cleanliness

Kona

Very quite and relaxing
Stayed 7 nights in Oct 2023

10/10 Excellent

Regina B.

Liked: Cleanliness

Family Vacation

The home was as advertised, comfortable and roomy with great views. Home supplies were adequate and easy access to the beach. Notes regarding location of trash storage needs improvement.
Stayed 6 nights in Aug 2023

10/10 Excellent

Joseph K., Stone Mountain, USA

Liked: Cleanliness

Family vacation

It was perfect!!! Super clean; comfortable; has everything you need, even for beach time and snorkeling. Lovely kitchen nicely equipped Master bedroom has sunrise view: we woke up every day at 5:30 am so we wouldn’t miss a single one. Love the location within the Waikola Beach area. Took morning walks to the shore near a Preserve that would then circle back along the bay. We would definitely stay here again!!!!!
Stayed 9 nights in May 2023

10/10 Excellent

Lisa T., Las Vegas, NV

Liked: Cleanliness

Great Stay in Lovely Unit

Lovely unit, well maintained and plenty of room for everyone! Having 3 bathrooms was a great perk for everyone to be able to get ready at the same time. The proximity/walkability to shopping, restaurants, beaches, walking paths and so much more was amazing! Well stocked kitchen for those looking to share family meals, especially out on the patio where you can watch the local goats hanging out with the golfers ;) Great home base for adventurous groups. So easy to drive to multiple routes …..Hilo, south point, etc. Had a great visit at Puʻukoholā Heiau National Historic Site where we saw humpbacks from above! Loved how close Lava Lava Beach Club was for sunset evenings. Music was exceptional and enjoyed the family lawn games while we waited! The host was very responsive and could not have been nicer!
Stayed 7 nights in Mar 2023

10/10 Excellent

Becky K.

Liked: Cleanliness

Ohana Christmas

It was a great location and a wonderfully appointed rental for the holidays! Michelle is incredibly responsive.
Stayed 7 nights in Dec 2022

10/10 Excellent

Beth H.

Liked: Cleanliness

Great location

We had a conference to attend at the Fairmont but prefer to stay with family in a home. This was indeed a home. It was quiet and beautifully appointed. The lanai with bbq looking over the golf course was lovely in the morning with coffee and just as nice to grill steaks and drink wine in the evening. We ran out of propane and they had it replaced within the hour, needless to say we were impressed. The request to empty the fridge at the end was a bit hard as we had lots of unused groceries- eggs broccoli etc that we felt awful tossing rather than letting housekeeping see what they might be able to use. We did leave a few unopened items and didn’t get dinged but threw away a lot. We understood the rationale of not leaving a mess but wish there was a local food shelter listed or some alternative. The request that we do at least one load of wash and dry before leaving was ok for us as we left late in the day , and had booked for a night that we didn’t stay-but may not be easy for all so should be known up front. We would recommend the place wholeheartedly and would be privileged to stay again . Thanks for sharing your beautiful home , it enhanced our time on the Big Island!
Stayed 8 nights in Nov 2022

10/10 Excellent

Allison F.

Liked: Cleanliness

Comfortable and well equipped

We had a very nice stay. Location was excellent - conveniently located across from market and restaurants. Loved the ease of having a door code to access the unit.
Stayed 4 nights in Nov 2022

10/10 Excellent

John G.

Liked: Cleanliness

Big island stay

We had a great time here during our stay. Beautiful space, great location just across the street from the Queens market. We made use of the beach chairs and umbrellas and the igloo cooler was great. There is a good bit of driving involved on the big island, it was 2 hours to Volcano Natl Park, 30 minutes to Kona and 10 minutes to beaches that take your breath away. Would highly recommend.
Stayed 5 nights in Aug 2022

10/10 Excellent

jason c.

Liked: Cleanliness

Good condo

Good communication
Stayed 10 nights in Jul 2022

10/10 Excellent

William G.

Liked: Cleanliness

A vacation home that felt like home.

This condo is clean, well-equipped, and family-friendly. Our family of 5 (3 adults and 2 children) stayed here for 2 weeks and found the condo to be a home away from home. We thoroughly enjoyed our stay and would stay here again.
Stayed 14 nights in Jun 2022

10/10 Excellent

Tracy M.

Liked: Cleanliness

Beautiful condo!

Condo is stunning and very comfortable! We all slept so well. Fabulous location as you can quickly walk to two shopping centers, and a bit further was the beach. Kitchen was exceptionally well stocked with everything one could want. It was also great to have beach things (chairs, snorkel equipment, water shoes, etc) available to use. There are indeed two pools at the property, but they are both quite small, with only 6-8 chairs at each. If your plan is to do nothing but sit at the pool, you’re gonna have issues. And beware of the management (lady from the complex, not owners/managers of this unit) as she’s a real bi**h. This was an 80h birthday trip for my mom, and it was everything we had hoped for!
Stayed 4 nights in Jan 2022

10/10 Excellent

Mark W.

Liked: Cleanliness

Top rate everything!

Absolute 5 star villa in every way. Location is superb. Walkable to shops, beach, restaurants and Marriott. Golf deal included in the package is awesome (saves a foursome $400 a round!). Nice golf course views from lanai and master bedroom balcony. Everything in this villa is top of the line - granite, self closing cabinets, high end washer/dryer, Viking BBQ… We loved this place!
Stayed 10 nights in Jan 2022

10/10 Excellent

Dave N.

Liked: Cleanliness

Fabulous Home and Host

We absolutely loved this house. One of the best we've ever stayed in. The layout is great, the house is clean, the beds are comfortable, the outdoor patio is fantastic, the kitchen is stocked with all one needs (including spices), and the host is super responsive and a great communicator. It's the ideal of what a great vacation rental experience should be.
Stayed 9 nights in Nov 2021

10/10 Excellent

Lisa D.

Liked: Cleanliness

Honeymoon

We had a fantastic stay. We had a little bit of trouble with the door code but Michelle found a solution. The condo was amazingly appointed and decorated. We had everything we needed to make meals and snacks. The outside area was relaxing, unfortunately the ceiling fan over the couch and chairs was not working. It didn't stop us from enjoying the turkeys and mongoose (mongeese?) that wondered by. The weather was perfect as always on the Kohola coast. Maholo Michelle for the use of your beautiful home. Roger and Lisa Buehler
Stayed 11 nights in Oct 2021

2/10 Terrible

LISA E.

Disliked: Cleanliness

Horrible experience

After returning home I received correspondence accusing me of ‘tampering’ with a Ring doorbell shortly after I had arrived at the house. I was on vacation with my husband, 5 year old and 9 year old, so I had tons of time to hack into their Ring. So ridiculous. However, the exchange tainted our trip, Michelle actually said “the customer isn’t always right”, well in this case I most definitely am right. Apparently - they got a complaint that 10 people were staying there, again nonsense, this was never addressed while we were there. I wonder why! We didn’t complain that the grill hadn’t been cleaned when we arrived. I told Michelle as we were leaving, she never mentioned the Ring in that exchange or the extra individuals. I find it strange that I’ve been home 3 days and now there’s an issue. Deposit - I will wager. Don’t stay here, there are so many options on the island that have nicer pools and much better hosts. I’m not sure what they think they can gain by their accusatory tone but needless to say we will never stay there again and I hope this review steers you clear. Apart from anything else it will save you from their laundry rule in which you are responsible for cleaning the sheets etc, even though you are paying for a cleaner. Absurd. The rudest hosts ever. Save yourself the hassle go to Mauna Lani, much nicer and civilised.
Stayed 5 nights in Sep 2021