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4.5 out of 5

"Very nice rooms. Construction going on will be better when done. " More

By a verified traveler on Thu 19 Jul 2018

Hotel Description

4-star beachfront resort near Hapuna Beach State Park

On the beach

Within 2 miles (3 km) of this well-placed resort, you'll find Hapuna Beach State Park and Waialea Beach. Mauna Kea Beach and Mauna Kea Resort Golf Course are also within 3 miles (5 km).

Golf course, spa tub

A golf course, 3 restaurants, and 2 outdoor pools are all featured at this romantic resort. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the fitness center and perks like free WiFi.

WiFi, lanais

The 249 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Lanais, 24-hour room service, and WiFi are also available.

Room, 2 Queen Beds, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$285* Per night/room Sep 30 - Oct 1

Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Balcony, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Partial Ocean View (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Partial Ocean View (SW-M)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin Hapuna Beach Resort ratings based on 87 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Hapuna Beach Resort

Everyone (12) Couples (2) Family (3)
4 out of 5
Very friendly, helpful staff. Beautiful area. Poolside service very minimal.

Posted by on Aug 15, 2019

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Comment from Hotel Management

Aug 15, 2019 by Guest Services Team

We appreciate you recognizing the many team members who provided exceptional customer service to help deliver a great experience! Mahalo for your review!

4 out of 5
Liked: The property was beautiful and clean. Staff was great Didn’t Like: Got charged for parking but Travelocity website and receipt show parking is free No laundry on site Restaurants by pool was not kid friendly No ice machine so you had to call for ice from room service

Posted by on Jun 19, 2019

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Comment from Hotel Management

Jun 19, 2019 by Guest Services Team

Aloha and mahalo for taking the time to share your experience with others. We appreciate your feedback as it is the only way to continue to improve our services. We hope to welcome you back to the property again soon. Aloha!

4 out of 5

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Guest Services Team

Mahalo for your review! We appreciate it!

4 out of 5
Hotel was great beautiful beach .Very expensive restaurant for breakfast Bed was great but pillows were flat almost non existent.There is nothing anywhere around the hotel and the sign by the road reads Mauna kea resort took us 30 minutes to figure out it was the Westin Hapuna Beach. Beautiful beach very nice staff Gift shop was pricey Staff went out of their way to help us .

Posted by on May 18, 2019

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Comment from Hotel Management

May 20, 2019 by Guest Services Team

Aloha and mahalo for taking the time to share your experience with others. We appreciate your feedback as it is the only way to continue to improve our services. We hope to welcome you back to the property again soon. Aloha!

5 out of 5
Still doing construction during the week which is loud and annoying when you’re at the beach or ocean. Menu at restaurant is limited and extremely expensive. Everything else was nice and great experience! I do wish there were more activities available for guests, ie ukulele lessons.

Posted by , from Colorado on Nov 2, 2018

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Comment from Hotel Management

Nov 2, 2018 by Guest Services Team

We are sorry to see your comments regarding the oceanfront tower's conversion to private residences by a private developer. We do appreciate your valued feedback regarding additional activities available for guests and continue to welcome our guests to enjoy our complimentary cultural activities available. Thank you for choosing to stay with us and sharing your review!

4 out of 5

A+ if no construction

Very nice rooms. Construction going on will be better when done.

Posted by , from las vegas nv on Jul 19, 2018

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Comment from Hotel Management

Jul 21, 2018 by Guest Services Team

Mahalo for your review! Much appreciated!

5 out of 5
On the beach, staff attentive, never had to leave the hotel

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 13, 2018 by Guest Services Team

Mahalo for your 5-star rating! Much appreciated!

5 out of 5

Welcoming Staff and Lovely Surroundings

Pros: The Staff, The Staff, The Staff and the lovely room, the view from our room and everywhere on the property.
Cons: My only issue with this property is the lack of handicap access to the pools and the beach. A wheelchair would not be able to negotiate easily.
Location: It is a bit of a drive to anywhere real close. We did a short drive up to the Seafood Bar in Kawaihae a local favorite and it was delicious!
We treated ourselves to Hapuna Beach Resort (HBR) and are so happy we chose this resort. From the moment we arrived we felt at home and so very welcome. The room was a huge wow factor. Full ocean view with a sitting area and a large Lanai. Could not believe how fortunate we were. Breakfast was also a delight every day. Charlie makes the best omelets and Aunty Leo our server was helpful and made good suggestions; we asked for her daily! For lunch we ate at the Naupaka Beach Bar, MJ was such a nice server and always gave us good tips on what was really good on the extensive menu. There are two pools, one for the kiddies and an infinity pool for the adults plus a hot tub. Amazing is too mild to describe the view from them all. The beach is on the famed Hapuna Beach and the staff keep the chairs and umbrellas in perfect order. I would say the best thing about HBR is the excellent staff. From Bransen, our favorite valet to Anita at the front desk and the servers mentioned previously and all the others not mentioned here, you are the reason we will come back again! Mahalo The Seagoe's

Posted by , from Los Angeles, CA on Mar 9, 2018

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Comment from Hotel Management

Mar 23, 2018 by Guest Services Team

Thank you for sharing your wonderful review and great memories created with us at Hapuna Beach Resort. We are thrilled to hear you enjoyed your time and that everything was to your satisfaction. We are happy you are enjoying the many exciting changes throughout the resort. We appreciate you recognizing the mentioned staff members who provided exceptional customer service. Your valued feedback will be shared with the team to continue to motivate them to provide great guest experiences. Mahalo for your time and we look forward to seeing you again!

1 out of 5

Travelocity NEVER indicated thi major construction

Pros: Beach
Cons: Travelocity’s deception! Don’t advertise until construction completed or offer significant discount!
Very DECEIVING TRAVELOCITY WEBSITE.......you NEVER mentioned the MAJOR construction this beautiful Hotel is undergoing...diggers (incl. reverse drive alerting beeps), jackhammers, sandblasting and power-saws from 8am to 5and even 6 pm......!!! NO restaurant except the Bar and the option of a free shuttle up the coast to the next hotel, no giftshop to get a postcard or some sunscreen - a major inconvenience for me without a rental car! And all this with your regular pricing .......the hotel staff as frustrated as I was. PLEASE POST!!!

Posted by , from MN on Feb 7, 2018

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Comment from Hotel Management

Feb 11, 2018 by Guest Services Team

We are sorry to hear that the information regarding the renovation was not passed to you. We are happy to note that there is both Piko Coffee+Bar and Naupaka Beach Grill open for guest enjoyment. Also, during this exciting time of change we do welcome our guest to dine at our sister property, Mauna Kea Beach Hotel, and offer complimentary evening dining shuttle service. We hope you were able to still enjoy the beautiful beach. We welcome you back in Spring 2018 to experience everything Hapuna Beach Resort has to offer!

5 out of 5

Awesome hotel

Awesome hotel to stay, awesome views from our balcony. Staff very friendly and helpful.

Posted by on Jul 19, 2017

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About the The Westin Hapuna Beach Resort

Location 62-100 Kauna'oa Drive, Kamuela, HI 96743

Property Features

The Westin Hapuna Beach Resort offers its guests a golf course, 2 outdoor swimming pools, a spa tub, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. Business amenities include a business center and limo/town car service. Public spaces have free WiFi. Event space at this resort measures 0 square feet (0 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the family-friendly The Westin Hapuna Beach Resort. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Kamuela resort.

  • 249 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kailua-Kona, HI (KOA-Kona Intl.) (41.5 km / 25.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Hapuna Beach Resort offers 249 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to lanais. Televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai
  • In-room dining (24 hours)
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Meridia - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only.

Ikena Landing - Overlooking the ocean, this restaurant specializes in American cuisine and serves breakfast only. Open daily.

Naupaka Beach Grill - This beach restaurant serves lunch and dinner. Open daily.

Piko - This coffee shop serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a golf course, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golf driving range on site
  • Golfing on site
  • Surfing/boogie boarding on site
  • Mountain biking nearby
  • Ziplining nearby
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

  • Number of treatment rooms 5
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • No cribs (infant beds) available
  • Tax ID - TA-105-321-8816-01

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per accommodation, per night

The resort fee includes:

  • Internet access
  • In-room bottled water
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 37 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 25.00 per day (in/out privileges)
  • Valet parking fee: USD 30.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hapuna Beach Prince Hotel Hotel Kamuela
  • Hapuna Beach Prince Hotel Kamuela
  • Hapuna Prince Hotel
  • Prince Hotel Hapuna Beach
  • Hapuna Beach Prince Hotel
  • Hapuna Beach Prince Kamuela
  • Hapuna Beach Prince
  • Hapuna Beach Resort Kamuela
  • Hapuna Beach Kamuela
  • Westin Hapuna Beach Resort Kamuela
  • Westin Hapuna Beach Kamuela
  • Westin Hapuna Beach
  • Hapuna Beach Resort
  • The Westin Hapuna Beach
  • The Westin Hapuna Beach Resort Resort
  • The Westin Hapuna Beach Resort Kamuela
  • The Westin Hapuna Beach Resort Resort Kamuela

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Kamuela-Hotels-The-Westin-Hapuna-Beach-Resort.h34872-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.