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4.6 out of 5

"Room was clean and housekeeping staff did a great job. I texted once for extra washcloths and they were brought up quickly. Loved Brown's Deli--food a ... " More

By a verified traveler on Thu 05 Jul 2018

Hotel Description

4.5-star beachfront resort near Waialea Beach

Beachfront retreat

Within 3 miles (5 km) of this Kamuela resort, you'll find Waikoloa Beach Golf Course and Great 4-D Movie Ride. Mauna Lani Beach and Puako Bay are also within 3 miles (5 km).

18-hole golf course

This luxury resort features a private beach, a golf course, and a full-service spa. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a playground and an arcade/game room, and barbecue grills are available on site.

WiFi, lanais

The 540 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. LCD TVs come with cable channels, and other amenities include WiFi and lanais.

Fairmont Room, Non Smoking, Garden View - 2 Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$312* Per night/room Oct 26 - Oct 27

Fairmont Gold, Premium Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont Gold, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, Non Smoking, Angled View of the Ocean - 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fairmont Orchid ratings based on 76 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Orchid

Everyone (7) Couples (3) Family (2)
5 out of 5
Property is small enough to use most activities. Well worth the money.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 24, 2019 by Director of Guest Experience

Mahalo for sharing your positive review. We are glad you enjoyed your stay and hope to welcome you again!

5 out of 5
Beautiful grounds from the minute you walk into the lobby. The beach/lagoon area is perfectly calm for those with younger kids. We had four in our party and having two showers in the bathroom was ideal. The rooms are spacious, closet space is great. We didn't want to come home.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 8, 2019 by Tara Harrington, Director of Guest Experience

Mahalo for choosing Fairmont Orchid and taking the time to share your positive review! We are glad you and your family enjoyed your stay. We hope to welcome you again should your travels bring you back to the island!

5 out of 5
From the grounds, to the room, to the staff, everything about this hotel was 5 stars! We only stayed for two nights, but we made the most of our time there and I can't wait to return someday.

Posted by , from Los Angeles, CA on Feb 19, 2019

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Comment from Hotel Management

Feb 26, 2019 by Tara

Mahalo for staying with us!

5 out of 5
Room was clean and housekeeping staff did a great job. I texted once for extra washcloths and they were brought up quickly. Loved Brown's Deli--food and coffee delicious.

Posted by , from KS on Jul 5, 2018

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4 out of 5

Nice hotel but watch em

We chose the Orchid based in no small part because of the highly – touted tennis facilities, only to find out that the tennis center charges orchid guests $20 per person every time they play. This is the same fee charged to people who AREN’T staying at the Orchid. What did I pay the $30 (per day) resort fee for? And the spa services are triple or quadruple the charges at other 4/5 star resorts. Nasty, nasty hot tub. Other than that, great location and friendly staff. Restaurants and bars are top notch. If we go back, we just won’t be toting our rackets out there.

Posted by , from williamsport tn on Mar 7, 2018

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5 out of 5

Wonderful place to stay

The fairmont was beautiful. The staff was friendly and attentive. Our favorite was the snorkeling right off the small beach with snorkeling equipment provided. The food was excellent especially the small deli that we used for breakfast treats and lunch sandwichs. The best was the evening sunset from every location we chose at the fairmont. Lovely!

Posted by , from colorado on May 5, 2017

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Comment from Hotel Management

May 30, 2017 by Fairmont Orchid, Hawaii

Thank you very much Brenda!

4 out of 5

Fabulous facility, awful food.

Pros: Everything except the food.
Cons: Food!!!!
The hotel and grounds were beautiful and well keep, the staff helpful, pleasant and efficient. However, the food was awful and very expensive. I do not mind paying a high price for food, but the food in every restaurant at the Fairmount Orchard was between bad and awful. Hardly edible.

Posted by , from Bay Area on Dec 22, 2015

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5 out of 5

The Best!

Pros: Room size, views, and staff are excellent.
Cons: Food and beverage prices were higher than nearby restaurants.
Location: a short drive to most other activities.
The Fairmont is a high quality facility. Very friendly staff and a very good room. Views and surroundings are excellent.

Posted by , from Virginia on Aug 22, 2015

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5 out of 5

Beautiful room, beautiful views, wonderful stay!

Pros: We liked the dining options, the beautiful grounds and pool, friendly staff and the private lagoon.
Cons: We would have liked to be closer to the self-parking area, since it was a lot of walking, but our room was fantastic.
Location: The private lagoon and beach was nice for some quick snorkeling, but we were still close to other beaches and we drove the rental car all over.
The Fairmont Orchid was more than what we expected. It was a beautiful resort, our partial ocean view was amazing, and the staff was so friendly. We tried all of the restaurants and the food was delicious each time. The steak at Norios was perfectly cooked and I loved the french toast from The Orchid Court at breakfast. They brought champagne to our room when we checked in since it was our honeymoon, and we also opted for the "make room for romance" honeymoon gift which was wonderful.

Posted by , from Denver, CO on Aug 12, 2015

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5 out of 5

Paradise found at the Fairmont Orchid on Kona

We booked our vacation last minute for a late anniversary celebration. We stayed at the Fairmont Orchid in their garden view room, fist floor. Our view was of the beautiful gardens with a partial view of a waterfall, and the sounds of the waterfall was relaxing from our private patio. The service was excellent in all aspects of the hotel, but bring lots of tip money. The pool, and spa were very nice. The beach is beautiful with good snorkeling. The restaurants are pricey, the hotel fee of $25 does include your parking, one hour of snorkeling gear, and kayaking. The buffet is also pricey if you don't include in your package. We were unaware that the buffet could be included. If you book through the hotel you can include the buffet, but apparently not in the package that TripAdvisor offered, so we ate off the hotel premises. We would recommended this hotel and would stay again.

Posted by , from California on Jul 9, 2015

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Comment from Hotel Management

Jul 16, 2015 by Fairmont Orchid, Hawaii

Aloha Elizabeth, Mahalo for your kind review! We are delighted to hear you enjoyed your stay with us and hope to have an opportunity to welcome you back in the near future.

Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the cabanas (surcharge) and sun loungers for a relaxing day at the beach. Enjoy a summer holiday at Fairmont Orchid, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a health club. Self parking is free. This 4.5-star Kamuela resort is smoke free.

  • 540 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • Bar on the beach
  • Coffee shop
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kailua-Kona, HI (KOA-Kona Intl.) (36.8 km / 22.9 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Fairmont Orchid offers 540 air-conditioned accommodations with video-game consoles and safes. Rooms open to lanais. 42-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private lanai
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Hale Kai Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner.

Browns Beach House - This beachfront restaurant specializes in Hawaiian cuisine and serves dinner only. Open daily.

Norios Japanese Sushi Bar - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves breakfast and dinner. Open daily.

The Orchid Court - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, outdoor tennis courts, and a health club. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Fishing on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Mountain biking nearby
  • Tennis lessons on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Kayaking nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75.0 per night.

Pets

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 25 per day

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Tax ID - TA-052-830-4128-01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • 1 percent destination fee will be charged
  • Resort fee: USD 35.00 per accommodation, per night

The resort fee includes:

  • Spa access
  • Fitness center access
  • Internet access
  • Parking

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 37 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Valet parking fee: USD 10.00 per day (in/out privileges)
  • Pet deposit: USD 25 per day
  • Pet fee: USD 25 per accommodation, per night
  • Rollaway bed fee: USD 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hawaii
  • Fairmont Orchid
  • Fairmont Orchid Hawaii Resort Kamuela
  • Fairmont Orchid Hotel
  • Fairmont Orchid Hotel Hawaii
  • Hawaii Fairmont
  • Hawaii Orchid Fairmont
  • Orchid Fairmont
  • Orchid Fairmont Hawaii
  • Orchid Hawaii Fairmont
  • Fairmont Orchid Hawaii Hotel
  • Fairmont Orchid Hawaii Kamuela
  • The Fairmont Orchid Hawaii
  • Fairmont Orchid Resort Kamuela
  • Fairmont Orchid Kamuela
  • Fairmont Orchid Resort
  • Fairmont Orchid Kamuela
  • Fairmont Orchid Resort Kamuela

You should know

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.com/Kamuela-Hotels-Fairmont-Orchid.h25190-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.