2/10 Terrible
Siobhan
Aug 5, 2025
We walked into our room at 10 pm, number 17 two weekends ago, and walked into, no less, than 100 sewer flies all over the room. Called the front desk and waited 30 minutes for maintenance to tell us that ‘yeah he knew that there was a problem, but don’t know what’ My husband said right away ‘there’s no P-trap in the shower’. We requested sheets and pillowcases because there were flies all over the bed . We went in in office in the morning, asked to see the manager, and the girl said that she was out of town. I said we would like to request a partial refund. This is unacceptable, gross, I could barely sleep and didn’t take a shower, and the girl said “well if you need to take a shower, I can put you in another room to do that’. I said ‘we’re checking out today as planned’. Never heard from the manager and when our travel agent called, they said Steelhead denied any refund at all saying that I was offered another place to stay and declined it. The girl flat out lied and yet still haven’t heard from the owner. We have been staying there for years and deserve better than this as a customer.
Siobhan
Stayed 1 night in Jul 2025