Skip to main content
Beginning of main content

Enter dates to see availability

"Nice experience! Great grounds! Jacuzzi had dirt particles despite cleaning it out a few times. Also ran out of hot water " More

By a verified traveler on Sun 23 Jul 2017

Hotel Description

3.5-star beach resort near Shawnee Mountain Ski Area

Near the slopes

Within 2 miles (3 km) of this East Stroudsburg resort, you'll find Pocono Indian Museum and Great Bear Golf Club. Shawnee Mountain Ski Area and Bushkill Falls are also within 6 miles (10 km).

Full-service spa, dining

This smoke-free resort features a full-service spa, a nightclub, and a marina. Enjoy the outdoor pool and perks like free self parking and free WiFi. There's a restaurant and a poolside bar for dining and drinks, and also an indoor pool on site.

Free WiFi, refrigerators

Offering conveniences like sitting areas and refrigerators, the 189 guestrooms also have free WiFi and cable TV. Other amenities include room service, coffee/tea makers, and phones.

Club Lodge - Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$144* Per night/room Oct 30 - Oct 31

Club Lodge Select

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Fairway

Bed Count 1 King Bed Maximum Occupancy 2 Max

Roman Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Garden of Eden Apple

Bed Count 1 King Bed Maximum Occupancy 2 Max

Chalet, 1 King Bed, Lakeside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pocono Palace Resort ratings based on 13 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Pocono Palace Resort

Everyone (4) Couples (9) Family (1)
3 out of 5
I’d expect the room to be a little cleaner and updated when paying $400/night. Two wheels on the bed were broken. There were small pieces of trash in the dresser which needed cleaned out before I could put my clothes into it. The sink leaked water from the faucet and got all of my makeup wet. The pool in our room was awesome and the staff was friendly and helpful.

Posted by on Aug 26, 2019

Was this review helpful to you?
Comment from Hotel Management

Aug 26, 2019 by Manager

We are incredibly disappointed that your in-suite experience did not match up to the many amazing experiences our guests typically have. We will be following up with the Housekeeping Manager regarding this and have them inspecting the suites for these specific concerns.

4 out of 5
It’s a little bit dated and the property is always fighting snow damage. But all in all a pleasant experience

Posted by on Jul 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Jul 8, 2019 by Manager

We're happy you had a pleasant experience and hope to see you again soon.

5 out of 5
The staff was great The resort was great I would definitely go back again and recommend to anyone

Posted by , from East Stroudsburg on Jun 24, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 28, 2019 by Manager

We're humbled you love our staff so much- we aim to please! We appreciate the kind words and look forward to your next visit to our resort!

4 out of 5
We loved having our own pool in our room. The amenities were a little dated and needed better up keep.

Posted by on May 19, 2019

Was this review helpful to you?
Comment from Hotel Management

May 21, 2019 by Manager

There's nothing quite like having a private pool in your suite and we're happy to see you enjoyed that!

3 out of 5
Check in was great. Room was good. Tv and outlets outdated. Trash outside everywhere. Bartender Friday night very rude. Only wine was barefoot which costs $8 a bottle but you charge $9 a small glass. Cheap wine is awful.

Posted by on Mar 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 28, 2019 by Manager

We are sorry to learn you were disappointed with various aspects of your stay and will share this feedback with the F&B Manager and the Groundskeeping Director.

1 out of 5
The whole room was unsanitary. Dead ants in the bathroom. Live ants in the living room and shower. Hair in the shower and jacuzzi upon arrival. The toilet wobbled as I sat on it. The vanity light blew out and never got fixed. The bed was slanting down at the head. Jacuzzi jets were dirt stained. Insufficient lighting to get dressed. Front door looked like it was pryed open or kicked in. Broken and chipped mirrors. The phone did not work so we could not contact front desk. Hanging wires in the sauna. Broken air unit controls. Shower water got extremely hot if toilet was flushed simultaneously.

Posted by on Mar 19, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 25, 2019 by Manager

We are very disappointed to read about the various inconveniences in your suite and have shared your feedback with the Housekeeping and Maintenance Managers to look further into. We apologize for the disappointment you experienced during your stay.

3 out of 5

Posted by on Mar 18, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 1, 2019 by Manager

We're happy you had a nice stay. We hope to see you again soon and show you an even better experience.

4 out of 5

Nice romantic experience!

Pros: Nice suite! Great activities! Helpful personnel!
Nice experience! Great grounds! Jacuzzi had dirt particles despite cleaning it out a few times. Also ran out of hot water

Posted by on Jul 23, 2017

Was this review helpful to you?
Comment from Hotel Management

Jul 26, 2017 by Manager

We truly appreciate the kind words about your stay. We're happy you enjoyed your suite, the activities, and our staff. We apologize for the inconveniences you dealt with and will share this feedback with our maintenance team.

3 out of 5

Too noisy at nights during night club

Pros: Amenities. The view of the rooms over looking the lake.
Cons: The noise at night was too much for us! Especially since nobody communicated to us that our room will be directly above the night club.
Location: Bushkill falls. Indian Museum. Best restaurants: Landmark and Inti Peruvian restaurants.
The amenities were great! The view was spectacular (e.g., rooms overlooking the lake). Location was great! There was a lot of noise at nights due to the nightclub... That was not restful for us... The front staff appeared to be too stressed and not happy. In one of our rooms, we had a ant infestation. Overall value of this resort is OK, but I will not recommend this resort.

Posted by , from King of Prussia, PA on Aug 30, 2016

Was this review helpful to you?
Comment from Hotel Management

Sep 13, 2016 by Manager

We're happy you enjoyed the amenities we offered. The view from the suites are enjoyable. We're disappointed you wouldn't recommend our resort and suggest you try another one of the suites we offer.

3 out of 5

AC Was Broken Entire Stay

The resort is dated as the other reviews state. Our AC was broken our entire stay despite them switching it out. It was hot and uncomfortable. We were above the club so we heard and felt the band playing below - That was very annoying. Otherwise, lots of activities to do and the staff is nice.

Posted by , from Baltimore, MD on Jul 5, 2016

Was this review helpful to you?
Comment from Hotel Management

Jul 8, 2016 by Manager

We're sorry about the inconvenience with your AC unit and hope our maintenance staff has taken care of this issue.

All-inclusive Details

  • Food and beverage restrictions apply
  • Taxes included
  • Buffet and à la carte dining
  • Spa/beauty facilities and services not included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Room service not included

Property Features

During the winter, enjoy onsite recreation like cross-country skiing and snowmobiling and return when the snow melts for hiking/biking trails and water skiing. After a day on the slopes, enjoy treatments at the full-service spa and swims in the indoor and outdoor swimming pools. When the sun goes down, sip après-ski drinks in the resort's bar or mingle with other revelers at the onsite nightclub. Along with a restaurant, there's a coffee shop/café on site. Public spaces have free WiFi. This ski resort also offers a sauna and a fitness center. Free self parking is available. This 3.5-star East Stroudsburg resort is smoke free.

  • 1 floor
  • 189 guestrooms or units
  • Dining venue
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Allentown, PA (ABE-Lehigh Valley Intl.) (73.8 km / 45.8 mi)
  • Parking: Free self parking

Room Amenities

Pocono Palace Resort offers 189 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. Accommodations offer separate sitting areas. Cable television is provided. Guests can surf the web using the complimentary wireless Internet access. Refrigerators and coffee/tea makers are provided. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • In-room dining (limited hours)
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 9 AM to 11 AM.

Colosseum - This restaurant specializes in American cuisine and serves breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Fishing on site
  • Golf driving range on site
  • Snowmobiling on site
  • Miniature golf on site
  • Golfing on site
  • Hiking/biking trails on site
  • Volleyball on site
  • Archery on site
  • Water skiing on site
  • Motor boating on site
  • Downhill skiing nearby
  • Racquetball/squash on site
  • Rafting nearby
  • Snow tubing nearby
  • Basketball on site
  • Bicycle rentals on site
  • Golf lessons available nearby
  • Cross-country skiing on site

Spa Services

The onsite spa has massage/treatment rooms. Services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible parking
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.25 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Sporting facilities or equipment
  • Partner property pool access
  • Partner property access
  • Shuttle service
  • Internet access
  • Phone calls
  • In-room coffee
  • Concierge/valet service
  • Self parking
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Pocono Palace East Stroudsburg
  • Pocono Palace Resort All Inclusive
  • Pocono Palace Resort All Inclusive East Stroudsburg
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort
  • Pocono Palace
  • Pocono Palace Stroudsburg
  • Pocono Palace Resort Resort
  • Pocono Palace Resort East Stroudsburg
  • Pocono Palace Resort Resort East Stroudsburg

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
url importing https://www.travelocity.com/East-Stroudsburg-Hotels-Pocono-Palace-Resort.h34684-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.