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3.8 out of 5
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See all 35 travelocity Reviews

"Very nice to stay there " More

By a verified traveler on Mon 10 Jul 2023

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Standard Room, 1 King Bed, Non Smoking, Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$77* Per night/room Oct 8 - Oct 9

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Harrisburg North Hotel ratings based on 35 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Harrisburg North Hotel

Everyone (12) Couples (8) Family (11)
4 out of 5

Posted by , from Enfield on Aug 5, 2023

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Comment from Hotel Management

Aug 26, 2023 by Manager

Hello JEAN,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

1 out of 5
The staff was not accommodating, the curtain in our room had a huge rip, the phone and lights didn’t work and there were empty spiked seltzer cans in the closet! I was so angry, the staff Janek and manager Nick didn’t apologize for the condition of the room, they offered to move us but not until the next day after we had already stayed in the room with these empty alcohol cans. My kids were so tired after Hershey we had no choice but to sleep there that night but they felt scared and unsafe. Nick the manager did not take responsibility and Janek said we were lying! Could not believe it. Horrible experience here!

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 3, 2023 by Manager

Hello Michelle M, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

1 out of 5
When I checked into my room the curtain had a large rip in it, when we went to use the phone to call the front desk to let them know it was ripped to prevent us from being responsible the phone had no dial tone, it did not work. Then, after that I went into the closet to get the sheets to make the pull out couch for my children to sleep in, the bag containing blankets and sheets, had six empty cans of alcohol in them. I went down to the front desk immediately and mentioned the condition of the room. The man working the desk gave me clean sheets, and I made the bed, we proceeded to sleep there that night, he could not move us to another room since there was no more availability. We were very tired from spending the day at Hershey. The next day I asked to speak to the manager to let him know of our experience. He did not apologize at all, and made me feel like the incidents that I was reporting were no big deal., all he could offer us was $48 compensation. I planned to stay at the hotel for two nights. I must say the hotel manager, Nick was not accommodating at all. He did not take responsibility for the condition of the room. I would have liked for him to apologize about the condition and offer a better compensation. The managers name was Nick and he was very rude. When I called Travelocity to find out if there was anything they could do to help they called the hotel and the manager said we were lying! I will never stay at this hotel again, horrible experience!

Posted by on Jul 30, 2023

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Comment from Hotel Management

Aug 1, 2023 by Manager

Hello Michelle M, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

1 out of 5
I selected pay at the hotel when I booked this room. The card I had on file was my best friends to reserve the room. Before I arrived to the hotel they charged my friends debit card. I went to check in and they did not even ask for my card information just my ID. Point being I could have stolen a card and they wouldnt have cared as long as they got money for the room. When I got to my room it was not clean. There was the previous persons hair on both beds in my room and the shower. I had a pull out couch which was another bed and it had stains on it. Then on check out day we were woken up by pounding on the walls, drills and other noises. This hotel did not mention that they we're renovating online. So we did not have a good sleep. The hotel had an outside pool that did not work and the staff was very rude to us when we complained about our stay. You couldnt even identify who the receptionist was because he was wearing basketball shorts and a t shirt which is very unprofessional. I would not recommend this hotel to nobody. Also the parking spaces are very small and not enough for the hotel people were double parked for the two days me and my guest stayed.

Posted by on Jul 24, 2023

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Comment from Hotel Management

Jul 26, 2023 by Manager

Hello Christena, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

5 out of 5
Very nice to stay there

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 15, 2023 by Manager

Hello Mary,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

5 out of 5
Staff was very nice and very friendly. Check in and out was very easy

Posted by , from Gainesville on Jul 1, 2023

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Comment from Hotel Management

Jul 5, 2023 by Manager

Hello Tracy,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4 out of 5
Stains on the chair and carpet

Posted by , from ALBANY on Jun 23, 2023

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Comment from Hotel Management

Jun 23, 2023 by jmd

Good Morning,We have taken note of your message and will take remedial action.Thank You

5 out of 5
The woman from Nigeria who checked us in was so friendly, informative and pleasant. She was the first face we saw when we walked in and was the perfect first impression of the hotel!

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jun 16, 2023 by Manager

Hi Janet,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

5 out of 5
Loved the room. We had 6 in our party and we were comfortable. Check in and check out was smoth. Continental breakfast had a lot of choices.

Posted by , from Schenectady on Jun 12, 2023

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Comment from Hotel Management

Jun 14, 2023 by Manager

Hello SHANA,Know that your voice is of tremendous importance to us and we value your comments about our breakfast as well as our room. We hope to see you again to deliver you with a 5 star experience.

3 out of 5
The staff I delt with were very friendly. The place itself was nice. Updated for the most part. Down side, bed was so lumpy and uncomfortable. And you can hear everything, from the people heavy stepping above you and people loudly walking down the hallway. But convenient and friendly none the less.

Posted by on Jun 11, 2023

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Comment from Hotel Management

Jun 13, 2023 by Manager

Hello Kim, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.