See all properties

Ocean Coral & Turquesa All Inclusive

Property class: 5 and above
5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Ocean Coral & Turquesa All Inclusive

Poolside bar
Lobby sitting area
View from property
8 restaurants, breakfast, dinner served; local and international cuisine
8 restaurants, breakfast, dinner served; local and international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪3 min drive‬
  • Place, Puerto Morelos Town Square
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Privilege Master Suite Ocean View

Privilege Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Privilege Master Suite Ocean View

7.6 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 958 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

  • Partial ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Waterpark Side

Premium bedding, free minibar, in-room safe, desk

Junior Suite Waterpark Side

8.6 out of 10
Excellent
(50 reviews)
  • Garden view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Waterpark Side Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Waterpark Side Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sea view
  • 387 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite

9.4 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

7.6 out of 10
Good
(52 reviews)
  • Ocean view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

8.6 out of 10
Excellent
(231 reviews)
  • Garden view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master Suite Ocean Front

Privilege Royal Master Suite Ocean Front | Premium bedding, free minibar, in-room safe, desk

Privilege Royal Master Suite Ocean Front

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite | Premium bedding, free minibar, in-room safe, desk

Privilege Honeymoon Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Elegance

Premium bedding, free minibar, in-room safe, desk

Junior Suite Elegance

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 387 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Elegance Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Elegance Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

You may also like

Ad

Dreams Sapphire Resort & Spa - All Inclusive

Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.0 out of 5, Very Good, 1,006 reviews
$272 nightly
The price is $334
May 13 - May 14
Total with taxes and fees
Dreams Sapphire Resort & Spa - All Inclusive

About the neighborhood

Puerto Morelos

Beachfront retreat .You'll be within half a mile (1 km) of Arrecife de Puerto Morelos National Park and 2 miles (3 km) of Puerto Morelos Beach with a stay here. Also, Ojo de Agua Beach is within 3 miles (5 km) and Puerto Morelos Town Square is within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.4 miles
  • Puerto Morelos Beach - 3 min drive - 1.1 miles
  • Ojo de Agua Beach - 8 min drive - 3.3 miles
  • Puerto Morelos Town Square - 9 min drive - 3.6 miles
  • Moon Palace Golf Club - 18 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Bistro El Beso - ‬6 min walk
  • ‪Swim Up Bar - ‬1 min walk
  • ‪Bluewater Grill - ‬7 min walk
  • ‪Blue Moon - ‬8 min walk
  • ‪Afthonia - ‬17 min walk

About this property

Ocean Coral & Turquesa All Inclusive

5-star beachfront property near Puerto Morelos Beach
Some rates at Ocean Coral & Turquesa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 5-star Puerto Morelos property is smoke free.

  • 593 guestrooms or units
  • 4 levels
  • 21 buildings
  • 8 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Ocean Coral & Turquesa All Inclusive offers 593 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Similar properties

On the beach, white sand, beach umbrellas, beach towels
Iberostar Selection Riviera Cancún - All Inclusive
Puerto Morelos
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
3.9 out of 5, Good, 305 reviews
$214 nightly
The price is $263
May 3 - May 4
Total with taxes and fees
Iberostar Selection Riviera Cancún - All Inclusive

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Frequently asked questions

How close is Ocean Coral & Turquesa All Inclusive to the airport?

Ocean Coral & Turquesa All Inclusive is 14.7 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Ocean Coral & Turquesa All Inclusive?

As of Apr 22, 2026, prices found for a 1-night stay for 2 adults at Ocean Coral & Turquesa All Inclusive on Apr 23, 2026 start from $213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Ocean Coral & Turquesa All Inclusive have an airport shuttle?

Airport shuttle services are not available at Ocean Coral & Turquesa All Inclusive.

How close is Ocean Coral & Turquesa All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Ocean Coral & Turquesa All Inclusive offer free breakfast?

Ocean Coral & Turquesa All Inclusive does not offer free breakfast.

Is there a casino at Ocean Coral & Turquesa All Inclusive?

No, there is no casino at this property.

What time is check-in at Ocean Coral & Turquesa All Inclusive?

Check-in start time: 3 PM; Check-in end time: 5:30 AM.

Is there free parking at Ocean Coral & Turquesa All Inclusive?

This property offers free self parking.

Does Ocean Coral & Turquesa All Inclusive have a pool?

Ocean Coral & Turquesa All Inclusive features 3 outdoor pools and a children's pool. Pool access ends at 8:00 PM.

Does Ocean Coral & Turquesa All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like local and international cuisine, brunch, and light fare.

Does Ocean Coral & Turquesa All Inclusive have a spa?

Pamper yourself with a day at Despacio Spa, where you can enjoy hydrotherapy, body scrubs, and body treatments.

How close is Ocean Coral & Turquesa All Inclusive to downtown Puerto Morelos?

Ocean Coral & Turquesa All Inclusive is 2.6 mi away from Puerto Morelos.

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1365 out of 2651 reviews
Rating 8 - Good. 695 out of 2651 reviews
Rating 6 - Okay. 343 out of 2651 reviews
Rating 4 - Poor. 139 out of 2651 reviews
Rating 2 - Terrible. 109 out of 2651 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that they have an Adult Only pool when I want a quieter atmosphere.
Stayed 4 nights in Apr 2026

6/10 Okay

NINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. But they ask you do not use balcony railings to dry towels and clothes, meanwhile not provide any device beside maybe chairs. They have set up room temperature 21.5C and you can not make it higher.
Stayed 11 nights in Mar 2026

10/10 Excellent

Miranda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort is awesome! It was our first time here and overall we had a great experience. The food was good with lots of restaurant options, and every staff member we encountered was kind and helpful. My one complaint, and I heard quite a few others mention this as well.. was that the pool was very cold. On days when it’s extremely hot (30°C+), I could see how the temperature would probably be fine, but during the week we stayed it was only around 25–27°C and the water felt freezing. We overheard numerous people talking about it throughout our stay, so I don’t think we were the only ones who felt this way. It would be great if the pool temperature could be adjusted based on the weather. But honestly that wasn’t even a huge deal for us, we still really enjoyed our time and will likely be back!
Stayed 7 nights in Jan 2026

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, staff & service
We enjoyed our stay despite the sun hiding behind the clouds a lot during the week we booked! Our room was always made up nicely by the staff and mini bar stocked. We really enjoyed all the selection of food at the Casa del Mar buffet and chose to eat the majority of our meals there. Mike’s coffee shop was a real treat and staff were pleasant. We loved having cookies in addition to other pastries ! The property was clean and we could see staff tending to the maintenance of the resort. We loved seeing the crocodiles behind the fenced in swamp area too ! Ocean front was quite littered which was disappointing to see and we heard from people swimming that there were sharp rocks and one swimmer brought in a broken bottle to shore. We did not swim in ocean due to these conditions. We missed having an infinity pool with a nice view as there have been at other resorts on the strip. The biggest let down was the fact that guests are placing towels on lounger chairs earlier than when towel service is even open and not occupying their chairs for hours afterwards, but holding them so others who wish to enjoy a lounger cannot if you did not awake prior to 7 am to hold a chair! Could there be a system devised to try to improve this ? A minor complaint I had with the online booking was that I had written a special instruction to NOT have a main floor room , and we were given a main floor room. Overall , we had a nice stay.
Stayed 6 nights in Jan 2026

10/10 Excellent

DAVID NEAL

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time. Staff was very accommodating, room clean and great food. We would go back again
Stayed 7 nights in Jan 2026

10/10 Excellent

Sumana

Traveled with group
Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 6 nights in Jan 2026

6/10 Okay

eric

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was in decent condition, but on two separate occasions, we had issues with the shower drain not draining, causing water to leak into the hotel room. They managed to fix it both times, but it was an unfortunate problem. The food was average. The specialty restaurants were disappointing, but the à la carte options were generally good, with Mike’s coffee shop being the best. The coffee was excellent, and the snacks were very nice. The bartenders were all very gracious, with Eduardo being absolutely top-notch. The two biggest drawbacks were: everyone seemed to be trying to sell you something, to the point where I often avoided the lobby during the day to escape the persistent sales pitches. Even after waving them off, they would continue to press, which was a huge turn-off. I don’t go on vacation to be constantly sold things. Lastly, the service at the end of my stay was disappointing. My Uber was scheduled to arrive at 1:05, and check-out was at 12. I asked if we could have an extra hour to grab lunch before our travel and was told no, as there is no late checkout, despite explaining that my room was completely cleaned out. We were just hoping to catch some lunch before our five-hour flight back. This was probably the worst experience I had during my stay.
Stayed 6 nights in Jan 2026

10/10 Excellent

Jeffrey S

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, Leslie was extremely helpful, your reservations to restaurants was a little wonky but our butler Carlos was also very helpful, overall we had a great time.
Stayed 7 nights in Jan 2026

10/10 Excellent

Julian V.

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable and relaxing place
Stayed 7 nights in Jan 2026

8/10 Good

Juile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was quite “weedy” properly was very nice
Stayed 4 nights in Jan 2026

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Foam pool party
Four lanes with its own bar
French restaurant ratatouille.
Drool…
Stayed 5 nights in Jan 2026

4/10 Poor

Larisa

Traveled with family
Food was limited variety, no variety of fruits, no food on the beach. Raccoons jumping on tables outside. Beach water brown with lots of rocks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Sherin

Stayed 6 nights in Dec 2025

10/10 Excellent

Vahak

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, attentive staff great pool area.
Stayed 7 nights in Nov 2025

8/10 Good

Christos, Oakville

Stayed 6 nights in Jan 2026

10/10 Excellent

Natalia

Stayed 7 nights in Jan 2026

6/10 Okay

JOSEPH, New Braunfels

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed for 7 nights, property is beautiful but customer service is not good :( as well as if you are Expedia VIP you don't get much treated like one. The most disappointing was the dining reservations , the app doesn't work and its impossible to book a dinner at a restaurant. Tried to talk to front desk they said the app only way to go and then talk to people on resort and some even got the whole week booked up front :( we also went and look at those restaurants and almost every one that required reservations was half empty but they wont give us a chance to sit down for a dinner :( we had to eat at buffet only and its not always good tasting food there !
Stayed 7 nights in Jan 2026

8/10 Good

Jared

Liked: Cleanliness
Stayed 5 nights in Dec 2025

10/10 Excellent

Blaine

Stayed 7 nights in Dec 2025

6/10 Okay

Ramona

Rooms were fabulous, the most spacious, quiet and comfortable we’ve had at any all inclusive resort in Mexico. They were wonderfully cleaned and well stocked with ice cold drinks and plenty of bottled water. There is no conditioner provided (just conditioning shampoo which did not detangle at all), which was hard for long hair. Unfortunately, the rest of the resort was disappointing, when compared with approximately 15 other Mexican resorts we’ve stayed at over the past 30 years. Many common areas, including the reception desk, appear run down and outdated, with missing light bulbs, broken tiles, etc. The resort is too small to have many large open areas and an abundance of paths to wander, but too large to feel boutique and personal. Staff in all areas were not rude but not overly friendly. Food was mediocre and restaurant lines were often long, even for the buffet. Specialty restaurants are extremely difficult to reserve. We only tried the Italian and it wasn’t great or worth recommending. All drinks were terrible. We tried every option on the menu multiple times and didn’t find a single one at any bar on any day that we enjoyed. Pools were clean but the water was very cold. Bowling alley was fun. Gym was also good. We didn’t use the spa. Area is safe for running off the resort, which we did every day. Beach is quite narrow and water was very churned up so we didn’t use it except to stargaze at night.
Stayed 5 nights in Dec 2025

2/10 Terrible

Delia

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I arrived at the hotel with my children only to have Alejandro refuse to give me my room key. Instead he extorted an additional $1000 above what I had booked through hotels.com. He claimed my minor children were adults. This was ridiculous since he had made copies of their passports. It was 10pm and I had no where to go with my children. The room he gave me was roach infested. I was calling other hotels trying to find somewhere else to stay. Once I secured another place, I was told I could not get a refund. We were stuck. At 2am another staff member gave us a better room that did not appear to be roach infested. I am wondering what is the point of booking through hotels.com if when you arrive, the hotel staff can charge whatever they want and hotels.com does nothing to remedy the situation. Why are you doing business with a company that extorts money from customers? When I was leaving, the staff told me they tried to refund my money but my credit card wouldn’t allow it. Of course when I contacted my credit card, they had no such requests. There are not enough chairs so unless you go the pool at the crack of dawn, you have no place to sit. People leave towels on chairs and don’t return for hours. The staff does nothing to assist. The beach area is very small. The best day was when we left the hotel for an excursion. Being extorted on the day of arrival really taints the experience. It prompted me to search other reviews and boy are there a lot of bad ones Yelp is a reliable
Roach on chair
Roach on chair
Roach on chair
Stayed 4 nights in Dec 2025

8/10 Good

Sachya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 9 nights in Dec 2025

8/10 Good

Zack

Liked: Cleanliness
Stayed 4 nights in Jan 2026

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms very clean, staff very attentive. Hotel right on the beach with less than 5 minute walk from any room to the ocean. Hotel is great for families. We bowled, played tennis, pickle ball, volleyball, ping pong, pool. Delicious food.
Stayed 7 nights in Dec 2025

10/10 Excellent

RONALD, morris

Liked: Cleanliness, amenities, property conditions & facilities
Great food, friendly people clean resort had a great time would definitely go back
Stayed 8 nights in Dec 2025