6/10 Okay
Tina H., Henderson, NV
Sep 8, 2025
Check in was the most horrific I have ever experienced. I booked this property for a birthday weekend with some friends. When I booked through VRBO, I got an instant confirmation along with an odd message with a second confirmation number. I had asked a question about the hot tub cleanliness, the type of coffee maker, and a few other questions. There was no reply at all. The day before check-in, I was looking for my check-in instructions. There was nothing. I sent a message through my booking on VRBO, and got no reply. I had to search the internet for the property manager then reach out to them that way. At the same time, I was trying to get information about check in through VRBO, and an AI bot told me told me to reach out to the property. I got a message from the property manager ('Hosteeva') that I had a bunch of documents to sign. Note that this was LESS THAN 12 HOURS prior to our arrival. I finally got confirmation and check-in instructions just a few hours before check-in. I got an answer about the coffee maker during my drive there. It was broken when we arrived. The night before check-out, while eating dinner with friends, I got a message to check-out BEFORE 10am. Odd when VRBO showed check out was 11am. My friend and I got bitten by mosquitoes due to holes in the screens. There was an OPEN box of sugar with ants crawling in it. Dried food on utensils. The house was cute inside, the hot tub was nice, but the experience was pretty horrible.
Tina H.
Stayed 2 nights in Aug 2025