Explore top 2026 4 Star Hotels in Downtown Niagara Falls

"Excellent person at front desk providing all information about the hotel "

"This place is so great! Staff is so welcoming and accommodating. Front desk staff is beyond impressive and personable. We come to NF every now and then and when we do, we stay at the Giacomo. Complimentary breakfast is great too. Sky view longe is an added bonus with awesome views. Obviously, we’ll be back. "

"The room was clean, the staff were incredible (helped find my roommates wedding ring that he took off when exercising the morning of departure and inadvertently left it in the bathroom), check in process was great and smooth. There are a few downsides: the Sportsbook is pathetic and shouldn’t even be called one. It is two rows of four flimsy leather chairs with small TVs that typically are playing re runs. Additionally, each year the spa has extremely limited options for massages and the food is more limited than advertised. Also, like all casinos, the free drinks can be slow and the girls can be rude. Overall, I would 100% recommend this resort for a gambling get away weekend but it certainly is nothing luxurious. Great time always. "

"Courteous staff, clean room, comfy bed!"

"Wonderful and clean"

"The hotel was very clean, large spacious rooms and friendly front desk staff. My one complaint is that the heat seemed to struggle to keep up in these freezing temperatures. It was 65 in our room when we arrived and we set it to 71… in the morning it was 69 so it didn’t really get to the temp we set it at. It wasn’t freezing in our room by any means… it just wasn’t as warm as we like it. Not a huge problem. Other than that, it was one of the best hotels we’ve stayed at. "