City center retreat
You'll be steps from Seneca Niagara Resort & Casino and within a 10-minute walk of Observation Tower with a stay at this Downtown Niagara Falls hotel. Also, Niagara Falls State Park is within half a mile (1 km) and Aquarium of Niagara is within 2 miles (3 km).
Multiple dining options
This smoke-free hotel includes 3 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and concierge services and free newspapers are also provided.
Free WiFi, comfy beds
Featuring conveniences like refrigerators and microwaves, the 391 guestrooms also offer free WiFi and TVs with cable channels. Pillowtop beds, coffee/tea makers, and free local calls are also available.
Apr 28, 2021 by General Manager
We appreciate you staying with us and taking the time to share your experience. Please accept our apologies for any concerns about noise and parking as well as for any disappointment with service. We'll pass your comments along to our staff for improvement, and we hope your next trip goes more smoothly.
Nov 9, 2020 by General Manager
It's always a pleasure hearing from our guests. We're glad our proximity to the falls and casino worked well for your visit. However, we apologize for any difficulty finding local dining. Our staff is always happy to make suggestions. If you're in the area again, please come back to see us.
Oct 29, 2020 by General Manager
Dear Alan, We thank you for sharing your feedback with us. However, we are sorry for any unwanted noise you encountered during your visit. This is not typical, and we hope that you still were able to get a great night's sleep. We would love to have you back in the future, and we wish you the best along your way.
Oct 23, 2020 by General Manager
Dear Dave, It's always our goal to deliver a wonderful stay, so we're surprised and disappointed to learn about the concerns you had with your room. Many travelers commend the excellent value we provide, so we apologize that this was not how you felt. We're always working to improve, and your insights will be kept in mind going forward. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.
Oct 22, 2020 by General Manager
Dear Tracy, Thank you so much for choosing to be a valued guest with us at Sheraton Niagara Falls! We're thrilled to learn that you appreciated our convenient location and relaxing lounge. Although the restaurant was closed, we're glad you enjoyed Starbucks. We wish you nothing but the best and would love to have you back soon for another pleasant stay.
Oct 7, 2020 by General Manager
Thank you for sharing your thoughts. Our hotel is pretty popular and we do try our best to accommodate everyone in a timely manner. We appreciate you being patient with our team. Your comments will be noted and we hope that you did enjoy some areas of your stay. Take care and we wish you safe travels.
Jul 28, 2020 by General Manager
Dear Rogers, A clean property and friendly staff are both fundamental to a successful trip, and to hear that this was your experience has us ecstatic. We're also delighted that you felt we were kid-friendly, and we can't wait to show you another fabulous stay at Sheraton Niagara Falls.
The following facilities or services will be unavailable from February 4 2021 to June 30 2021 (dates subject to change):
The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
Sheraton Niagara Falls offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 11153 square feet (1036 square meters) and includes conference space. Spa services, tour/ticket assistance, and a vending machine are also featured at the business-friendly Sheraton Niagara Falls. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Sheraton Niagara Falls offers 391 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Premium cable television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
Sheraton Niagara Falls has 3 restaurants serving breakfast, lunch, and dinner.
Rainforest Cafe - This restaurant specializes in American cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Starbucks Cafe - This café specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
The Corner Deli - This delicatessen serves lunch and light fare. Open select days.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.