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4.6 out of 5

"Fabulous atmosphere, beds and pillows lacking a little " More

By a verified traveler on Sun 13 Feb 2022

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Hotel Description

4-star spa hotel in Downtown Buffalo

Heart of Buffalo

Within a 10-minute walk of this Downtown Buffalo hotel, you'll find Chippewa District and Buffalo Niagara Medical Campus. Wilcox Mansion - Theodore Roosevelt Inaugural National Historic Site and University at Buffalo - Downtown Campus are also within half a mile (1 km).

Full-service spa, 24-hour fitness

A full-service spa and a 24-hour gym are featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like cooked-to-order breakfast and free self parking.

Standard Room, 1 Queen Bed (Classic Room (Queen))

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$209* Per night/room Aug 15 - Aug 16

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Basic Room, 1 Queen Bed (Grand Room (Queen))

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Room, 2 Double Beds (Grand Room (Double Double))

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed (Grand Room (Barrier Free))

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed (Premium Room (Grand Queen))

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Mansion On Delaware Ave ratings based on 11 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Mansion On Delaware Ave

Everyone (4) Couples (6)
5 out of 5
Very nice place.

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 19, 2022 by Chris

Thank you for staying with us! We appreciate your feedback.

4 out of 5
Fabulous atmosphere, beds and pillows lacking a little

Posted by on Feb 13, 2022

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Comment from Hotel Management

Feb 14, 2022 by The Butlers

Thank you for staying with us and for the feedback. We hope you will come and see us again soon. Please let us know what kind of pillow you would like when making your next reservation.

5 out of 5
.

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 23, 2021 by The Butlers

Thank you for staying with us and for rating us 5 out of 5! We hope you will come back and stay with us again soon.

5 out of 5
Service was awesome!

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 13, 2021 by Chris

Thank you for staying with us. We appreciate your feedback!

5 out of 5
Amazing staff , beautiful building, amazing experience.

Posted by on Jan 30, 2021

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5 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 31, 2019 by Jen Noble

Thank you for your wonderful review

5 out of 5
Excellent service! Especially the help yourself bar & shuttle around Buffalo. Perfect place to stay in this delightful city.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 19, 2019 by Jen Noble

Thank youfor your feedback. We are delighed that you experienced our wonderful amenities. Our honor bar and Chaufferred Land Rover services are some of our most popular guest amenities. The Butler services and complimentary breakfast table make the entire experience at The Mansion on Delaware Avenue a truly wonderful experience all of our guests enjoy.

5 out of 5
very unique building. excellent service. conveniently located.

Posted by on Jan 18, 2019

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Comment from Hotel Management

Jan 19, 2019 by Jevon H.

Thank you for your review. We're glad to here you enjoyed your Mansion experience!

2 out of 5

This experience was a bummer

Pros: The actual building is beautiful.
Cons: Interior design. A better user experience is most necessary.
Location: Nice location on Delaware Ave., not far from the newly reborn downtown.
The Mansion is a beautiful building, has a fantastic reception area, foyer and lounge, but that's about it. The rooms (we had two, as the heat was set to 86 degrees in the first one and we moved) are small, noisy, poorly designed and just stupid when it comes to practical things. To charge my phone I had to unplug a lamp. Our "spa shower" dribbled hot water. The oversized sink takes up most of the vanity and there is no place for two people to put their things. The closet was shallow with four hangers–two of which were for the complimentary bathrobes. There was hardly any shelf or dresser space to put clothing; but there was a very deep, chrome and glass desk that got in the way of everything else. The overall room design not only has no relationship to the rest of the building, but shows bad 80's interior design. If you do stay, insist on a room off the main floor otherwise you'll be put out back, through a meeting room and out an exit door to this crummy annex area. I was expecting a great experience. This was a huge, expensive bummer and a black eye for a city that is trying so hard to rebound and thrive. C'mon, Mansion. You can do better. You owe it to Buffalo.

Posted by , from Chicago on Apr 18, 2017

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5 out of 5

Excellent.

Quiet but classy. The staff is at your beck and call.

Posted by , from G on Mar 24, 2015

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About the The Mansion On Delaware Ave

Location 414 Delaware Ave, Buffalo, NY 14202

Renovations + Closures

The property is closed between January 23 and January 27.

Property Features

The Mansion On Delaware Ave offers its guests a full-service spa and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The Mansion On Delaware Ave. A free area shuttle within 3 mi is available. Self parking is free. This 4-star Buffalo hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 4 levels
  • Built in 1869
  • Cooked-to-order breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Buffalo-Exchange Street Station (2.4 km / 1.5 mi)
  • Metro station: Allen-Medical Campus Station (0.8 km / 0.5 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Free self parking

Room Amenities

The Mansion On Delaware Ave offers 28 accommodations with complimentary newspapers and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 42-inch LED televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Buffalo hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

  • LED television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Desk chair
  • Travel crib

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.

Land Rover Service:3 mile - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Canoeing nearby
  • Water skiing nearby
  • Motor boating nearby
  • Cave exploring/spelunking nearby
  • Fishing nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Jet skiing nearby
  • Boat tours nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa 388. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests may be subject to health screenings for COVID-19 at the property.

Customers may be requested by the property to provide documentation of recent travel history and complete a health declaration.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Delaware Mansion
  • Mansion Delaware
  • Mansion Delaware Ave
  • Mansion Delaware Ave Buffalo
  • Mansion Delaware Ave Hotel
  • Mansion Delaware Ave Hotel Buffalo
  • Mansion On Delaware Avenue Buffalo
  • The Mansion On Delaware Avenue Hotel Buffalo
  • The Mansion On Delaware Ave Hotel
  • The Mansion On Delaware Ave Buffalo
  • The Mansion On Delaware Ave Hotel Buffalo

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.