"Hotel was very nice, however, the rooms have very thin walls and could hear every conversation going on next door to us. Wait staff was excellent, ver
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A stay at this Downtown Buffalo hotel places you steps from Chippewa District and within a 5-minute walk of Market Arcade Building. Statler Tower and Fountain Plaza are also within half a mile (1 km).
Business services
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Self parking, a coffee shop, and a terrace are also offered.
The Westin Buffalo ratings based on 2 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for The Westin Buffalo
Everyone (1)
3 out of 5
Hotel was very nice, however, the rooms have very thin walls and could hear every conversation going on next door to us. Wait staff was excellent, very bad experience with hotels hired security when they threatened to get my friends with trespassing for “being loud”.
Posted by a verified traveler on Mar 6, 2019
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Comment from Hotel Management
Mar 9, 2019
by Thank you John
Dear Anonymous,
I am happy and sad to read your review. I am happy to read that the wait staff was excellent. I am not sure if that would be hotel or the restaurant staff.
I am not sure about the sound issue. You are speaking about hearing noise from other rooms and this being upsetting to you, yet when staff approached you due to your friends being loud, you are upset. I am unaware of the full situation and you are more then welcome to contact the hotel directly to speak with the Front Desk Management team to express your issues. Overall we due value comments. If the hotel wasn't sold out, did you contact the Front Desk to see about having your room Changed. I didn't read this in your review.
5 out of 5
Posted by a verified traveler on Jan 6, 2019
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Comment from Hotel Management
Jan 7, 2019
by John Buccilli
Dear Anonymous,
Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. A fitness center, a terrace, and gift shops/newsstands are also featured at the business-friendly The Westin Buffalo. For a fee, parking is available. This 4-star Buffalo hotel is smoke free.
115 guestrooms or units
5 levels
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Concierge
Terrace
Gift shop
Newspapers in lobby (free)
ATM
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Buffalo-Exchange Street Station (1.9 km / 1.2 mi)
Metro station: Fountain Plaza Station (0.4 km / 0.2 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Westin Buffalo offers 115 accommodations with safes and complimentary bottled water. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Buffalo hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Wheelchair accessible
Food & Drink
Guests can enjoy buffet breakfast for a fee.
Patina 250 - This restaurant specializes in American cuisine. Guests can enjoy drinks at the bar.
Jake’s Café - This café serves breakfast and lunch.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility
Wheelchair-accessible van parking
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets are welcome and stay free
Only dogs are allowed
Weight limit: 40 lbs
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Pets allowed (no fees)
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 12 and USD 25 per person (approximately)
Fee for in-room wireless Internet: USD 10 per day (rates may vary)
Covered self parking fee: USD 20 per day (in/out privileges)
Covered valet parking fee: USD 30.00 per day (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Westin Buffalo Hotel
Westin Buffalo
The Westin Buffalo Hotel
The Westin Buffalo Buffalo
The Westin Buffalo Hotel Buffalo
You should know
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
The Westin Buffalo is 10.5 mi (16-min drive) away from the Buffalo Niagara Intl. Airport (BUF) airport, the closest popular airport to the property.
Airport shuttle services are not available at The Westin Buffalo.
Free breakfast isn't provided at The Westin Buffalo, but buffet breakfast is offered for a fee of between USD 12 and USD 25 per person.
No, there is no casino at this hotel, but Hamburg Gaming at the Fairgrounds (17-min drive) is nearby.
Check-in is from 3 PM - midnight.
Free parking is not available at this hotel. Self parking is available for USD 20 per day, and valet parking for USD 30.00 per day.
The Westin Buffalo does not have a pool.
The Westin Buffalo is home to Patina 250, which features American cuisine.
There are no spa services available at this hotel.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
