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4.1 out of 5

"Free breakfast consisted of coffee . The only breakfast was in restaurant which you have to pay for. Pillows were uncomfortable like sleeping on cotto ... " More

By a verified traveler on Sun 17 Oct 2021

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Hotel Description

4-star hotel near Niagara Falls State Park

Heart of Niagara Falls

With a stay at this Downtown Niagara Falls hotel, you'll be within half a mile (1 km) of Niagara Falls State Park and 2 miles (3 km) of Cave of the Winds. Rainbow Bridge and Clifton Hill are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 192 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Room service, premium bedding, and hair dryers are also available.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$93* Per night/room Nov 7 - Nov 8

Room, 1 King Bed, Balcony, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Jetted Tub, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, River View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Niagara Falls New York ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Niagara Falls New York

Everyone (4) Couples (10) Family (8)
3 out of 5
Free breakfast consisted of coffee . The only breakfast was in restaurant which you have to pay for. Pillows were uncomfortable like sleeping on cotton.not enough drawer space for clothes. No storage in bathroom.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Oct 18, 2021 by Casey Dahlstrom

Dear Daniel, Thank you for taking the time to share your experiences. I apologize that Expedia did not make it clear that not all hotels provide continental breakfast and that are made-to-order meals did not satisfy you. I will pass along your comments to our staff regarding your comments about the room conditions. Thank you for choosing DoubleTree.

5 out of 5
Nice property, walking distance to Niagra Falls State Park.

Posted by on Oct 13, 2021

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4 out of 5
Our room was large and clean. The bed was comfortable. Our check-in was handled by a personable individual.

Posted by , from Grand Blanc on Sep 27, 2021

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5 out of 5
I didn't have any complaints

Posted by on Apr 27, 2021

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4 out of 5
Overall the hotel is great. Superb location and beautiful views. Service in the restaurant was not great. Food was delicious but we were ignored by waitress.

Posted by on Oct 26, 2020

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5 out of 5
Everyone was very friendly. Great location. It was right down the block from a cute little coffee shop that my husband and I went to every day. We loved walking along the river to see the falls. Hotel was super close to the park.

Posted by , from Philadelphia on Oct 24, 2020

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4 out of 5

Posted by on Sep 26, 2020

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3 out of 5
I always have a certain level of expectation when staying at a Double Tree. While the staff and other guests were very observant of the masks rules (our stay was just as they went green from covid) the room itself was woefully disappointing. Booked a king suite with a balcony, and the room was tiny, there was no couch sitting area, and the balcony overlooked huge air conditioners. I don't believe I've stayed in a double tree with such tiny rooms, even for a standard king room. The pictures on Travelocity showed a sitting area and beautiful balcony ..don't waste your money.

Posted by , from Pittsburgh on Jul 10, 2020

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Comment from Hotel Management

Jul 16, 2020 by scott s

Thank you for your comments about your room size. I apologize if the Travelocity pictures did not match what you thought you had booked. We have multiple room types and I will ask Travelocity to see what they are showing on their site as the descriptions and types are accurate on the brand website and other competing 3rd party sites. Thank you for staying. Cordially Scott S Doubletree by Hilton Niagara Falls USA

4 out of 5

Posted by on Jun 22, 2020

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5 out of 5
Location was great tour for the falls! Love the hotel

Posted by , from Stillwater OK on Mar 21, 2020

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About the DoubleTree by Hilton Hotel Niagara Falls New York

Location 401 Buffalo Ave, Niagara Falls, NY 14303

Property Features

DoubleTree by Hilton Hotel Niagara Falls New York offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 16000 square feet (1486 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly DoubleTree by Hilton Hotel Niagara Falls New York. Parking is available for a fee. This 4-star Niagara Falls hotel is smoke free.

  • 192 guestrooms or units
  • 9 levels
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Niagara Falls Station (3.6 km / 2.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Niagara Falls New York offers 192 accommodations with laptop-compatible safes and safes. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Niagara Falls hotel provides complimentary wired and wireless Internet access. 43-inch LCD televisions come with premium cable channels. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Parkway Prime - This steakhouse serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • 8 percent destination fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5.00 and USD 25.00 per person (approximately)
  • Self parking fee: USD 15.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Niagara Falls New York
  • DoubleTree Hilton Niagara Falls New York
  • DoubleTree by Hilton Hotel Niagara Falls New York Hotel
  • DoubleTree by Hilton Hotel Niagara Falls New York Niagara Falls

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.