Book a hotel near The Shops at Tanforan, San Francisco

"Worst room ever"

"big clean rooms and fast wifi"

"I stayed here last night and overall the room was clean and tidy. The property itself seemed well maintained, and I appreciated the cleanliness. However, my experience at checkout was disappointing. When I showered around 8:45 a.m., the water was cold, and I was barely able to shower. I mentioned this to the front desk at checkout, and instead of apologizing or looking into it, the staff member told me he had showered at 6 a.m. without any issue. That response felt dismissive, as our experiences were clearly different. There was no apology or effort to address the concern — I was simply told “okay, you’re done,” and that was it. While the room itself was fine, customer service matters. A simple acknowledgment or apology would have made a big difference."

"Had a great stay here affordable and clean. Breakfast was really good! "

"Al staff no le importa el cliente. Simplemente estan ahi ocupando su silla. Fue mi error dejar el auto mal estacionado. Pero no fueron capaces de avisarme, vino la grua y se lo llevo. Al otro dia no me podian decir ni siquiera quien se lo llevo para recuperarlo, hasta las 9AM que llegaba la Manager. Mi error fue el de estacionar mal. Pero la actitud y ayuda del staff del hotel fue menos 10!! "

"Very convenient location at an affordable price"