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Shangri-La Sydney

5-star property
176 Cumberland Street, Sydney, NSW 1-855-201-7819
3.0 out of 5
See all 4 travelocity Reviews

"Did not like that we did not get a room with the view we wanted " More

By a verified traveler on Sun 01 Dec 2019

Points Of Interest

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Hotel Description

5-star luxury hotel near The Big Dig Archaeology Education Centre

Sydney Central Business District stay

A stay at this Sydney Central Business District hotel places you steps from The Big Dig Archaeology Education Centre and within a 5-minute walk of Circular Quay. Museum of Contemporary Art and The Rocks Markets are also within half a mile (1 km).

Luxury amenities

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. Traveling on business? Take advantage of the 20 conference rooms, free WiFi in public areas, and valet parking. You'll appreciate the gym, bar/lounge, and concierge services.

Deluxe Darling Harbour 2 Twins

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$195* Per night/room Dec 21 - Dec 22

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Harbour Bridge King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Twin Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Sydney ratings based on 4 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-La Sydney

Everyone (1) Couples (2) Family (1)
1 out of 5
Our check-in was at 3pm. We arrived by car at 2pm. The line was terrible. I have my son with me, lining up for almost 2hrs. They checked us in at 4pm. While handling our car keys, the parking staff asked if I'd like to park the car outside, I said yes. We get out at 8pm to drive to an event, our car is not parked outside but there are 2 car spaces available. We asked the staff at parking to get our car. While waiting, another car arrived to park, staff at parking parked their car in 1 space available. Then another car arrived, staff at parking parked their car in the 2nd space available. Waited for 31 mins before they bring our car. Our check out is at 11.00 am, it's not worth to ruin another, line is everywhere, everything takes F****** slow so we've checked out at 8.36 am. It's a nightmare stay celebrating anniversary!.

Posted by on May 28, 2022

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5 out of 5

Posted by on Dec 14, 2019

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4 out of 5
Did not like that we did not get a room with the view we wanted

Posted by on Dec 1, 2019

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2 out of 5
This hotel could do with a Reno... tired and shabby. Absolutely no atmosphere in lower bar , billfold falling apart, room not cleaned properly.. no soap. Strange smell upon entering room. Once into main bedroom area it seemed to dissipate but was ever present upon entering. Only good thing was the view. Will not recommend.

Posted by on Feb 25, 2020

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About the Shangri-La Sydney

Location 176 Cumberland Street, The Rocks, NSW 2000

Property Features

Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20452 square feet (1900 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 564 guestrooms or units
  • 36 levels
  • 20452 sq ft of conference space
  • 1900 sq m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Shangri-La Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Altitude Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.

Blu Bar on 36 - Onsite cocktail bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

CHI, THE SPA has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in Blu Bar on 36 restaurant.

The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 55 and AUD 65 for adults, AUD 27.50 and AUD 32.5 for children (approximately)
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.