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Hotel Description

5-star luxury hotel near Westfield Shopping Centre, connected to a shopping center

Central Sydney getaway

With a stay at this Sydney Central Business District hotel, you'll be steps from Westfield Shopping Centre and Queen Victoria Building. Sydney Tower and Strand Arcade are also within half a mile (1 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Enjoy the outdoor pool and perks like free WiFi.

Free WiFi, LCD TVs

The 369 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like pillow menus and bathrobes. 24-hour room service, minibars, and premium bedding are also available.

Swiss Advantage Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$175* Per night/room Oct 27 - Oct 28

Signature Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swissotel Sydney ratings based on 16 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Sydney

Everyone (1) Couples (1) Family (1)
5 out of 5
We got in around 9AM and were able to upgrade our room from standard and get in the room right away! What a relief after 24+ hours of travel. The desk staff and concierges were all extremely helpful!

Posted by on Oct 2, 2019

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4 out of 5

Posted by on Oct 2, 2019

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5 out of 5
Great service, friendly staff and super clean. My daughter and I highly recommend this hotel.

Posted by on May 29, 2019

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5 out of 5

Great location - Great Service

My wife and I stayed 5 nights on a holiday in Sydney. The check in staff and concierge were very helpful and went out of their way in helping us choose destinations daily and arranging tours. The room was very clean and maintained well throughout our stay. We were overcharged once for room service but it was quickly resolved when we questioned the charge. Best of all, the location was superb; a short walk to Darling Harbor, about 15 min to the Quay, Harbor Bridge and the Opera House. Town Hall station was a quick walk. It is an expensive hotel but you get a good room, great location and service. 

Posted by , from USA on Sep 12, 2013

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Comment from Hotel Management

May 30, 2015 by Christian

Dear Guest, Thank you for sharing such kind feedback about your experience at Swissotel Sydney. I am so happy to read that you found our friendly staff to be very helpful, in particular our Front Desk and Concierge team. I am glad that the location was convenient for you visit. I look forward to welcoming you back during your next trip. Warm regards, Christian Hirt General Manager

5 out of 5

Wonderful sevice and gym facilities.

Pros: Quiet
I've stayed in the Swissotel before and found it to be exemplary as it was on this trip. Excellent locations, security, and service. THis is a favorite hotel chain for me.

Posted by , from San Francisco, CA, USA on Mar 10, 2012

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3 out of 5

This hotelwas not convenient in terms of layout, however the staff was efficient and friendly.

Pros: Quiet
Cons: No free Internet
The bed was more firm than I like. You have to get on 2 different elevators and walk across the lobby to access your room or leave the hotel. Cleaning service times varied significantly - mid morning to mid / late afternoon. Did not get more than 1 towel per person per day. Concierge and bellstaff were excellent. Price was affordable. View from our room was not great, understanding that the hotel is located in the heart of the city on top of a large department store.

Posted by , from southeast Ohio on Feb 4, 2011

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5 out of 5

Very Nice and Convenient

Pros: Quiet, great location
Cons: keys
I stayed here a year ago and it is a very nice hotel. It is centrally located so is quite close to all the sights for walking. It is also very close to a metro stop which I used a lot. I purchased a ticket for 7 days for $48.00 and it is also good for the bus & the ferry to the Tarongo Zoo. From the airport I took the train and it was a short walk to the hotel. The room was large enough and the bathroom was very nice. I didn't get the cheapest room or the most expensive. It was quiet and the coffee, espresso machine was nice to have. There is also a grocery store down the street called Woolworths with a liquor store next to it. The only problem was the electronic keys. We had to have ours recharged many times which is a hassle to get to your room & not be able to get in. You also have to use it in the lifts. I would stay here again because of the location and I liked the room. Try the different foods like, Kangaroo, emu and crocodile. You can get these on a pizza.

Posted by , from Tucson on Feb 3, 2011

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5 out of 5

Enjoyable Stay

Stayed only 2 nights, found every staff member friendly, polite and very helpful. Room and amenities, top notch. Would definitely stay again in an instant!!

Posted by on Jul 1, 2010

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5 out of 5

Great Spot

The location was nice, not really ideal for the 20-something vacationing on your own. The hotel is more suited for an older couple than any other demographic. Very clean and very polite staff.

Posted by on Mar 6, 2010

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5 out of 5

The Best In Sydney

I've never traveled abroad but I lucked up with this hotel!!! The only flights that come into Sydney are early morning flights but they were able to let us check in early no problem no extra charge for another nite. The hotel is in the center of everything, walking distance to the Opera House, Hyde Park, The Tower, The Rocks Location, everything!!! The rooms were very clean & comfortable the bathroom very spacious the standard room I had came with a huge tub! They had flat screens smaller than 37 inches but still nice. I didn't eat at the one restaurant they had cause there are so many options around! The hotel is housed in a building with an apatment complex so after a certain hour you need key to enter the building, but there is hotel staff downstairs I suppose if you forget. The rooms were nice & the staff was great giving us directions & maps to get around, if it's raining ask for an umbrella, just return it. Beautiful hotel!!!!!

Posted by on Sep 13, 2009

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Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 10958 square feet (1018 square meters) and includes conference space. A spa tub, a sauna, and a terrace are also featured at the luxury Swissotel Sydney. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 10958 sq ft of conference space
  • 1018 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.9 km / 11.1 mi)
  • Train station: Sydney Circular Quay Station (1.7 km / 1.1 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Jpb - This restaurant specializes in local cuisine and serves breakfast and dinner.

Crossroads - This bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms.

The spa is open daily.

  • Number of treatment rooms 4


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 44 for adults and AUD 16 for children (approximately)
  • Self parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel Sydney
  • Swissotel Sydney
  • Sydney Swissotel
  • Swissotel Sydney Hotel Sydney
  • Sydney Swissotel Hotel
  • Swissotel Sydney Hotel
  • Swissotel Sydney Sydney
  • Swissotel Sydney Hotel Sydney

You should know

  • Pool access available from 5:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.