Travelocity Verified Review
"At check in they did not have our correct credit card information. I told the desk person this and she said she would fix it but she said she didn't want to charge me again since we had already paid, she just needed the $20 deposit for the room. I put that on my debit card after making sure it would only be the $20 hold. Checked my account after checking out and the whole room was on my debit card. I have not checked my credit card yet but I hope it is not charged there as well. Then on check out, a different desk person argued with me about what room we were in! I don't know how they train their staff but they were not on the same page. So disappointed with that. And the room I booked was for a king size bed. We got a queen. When I asked about it, she said all they have is queen. Not what the website says. The good thing was that room was very clean and the bathroom was one of the best accessible bathroom s we have used and there was even a shower chair already in the room. But the ac was not that great and we woke up congested from the mugginess of the room."…""At check in they did not have our correct credit card information. I told the desk person this and she said she would fix it but she said she didn't want to charge me again since we had already paid, she just needed the $20 deposit for the room. I put that on my debit card after making sure it would only be the $20 hold. Checked my account after checking out and the whole room was on my debit card. I have not checked my credit card yet but I hope it is not charged there as well. Then on check out, a different desk person argued with me about what room we were in! I don't know how they train their staff but they were not on the same page. So disappointed with that. And the room I booked was for a king size bed. We got a queen. When I asked about it, she said all they have is queen. Not what the website says. The good thing was that room was very clean and the bathroom was one of the best accessible bathroom s we have used and there was even a shower chair already in the room. But the ac was not that great and we woke up congested from the mugginess of the room."WW…"
A verified traveler stayed at Holiday Inn Express & Suites Houston North-Spring Area, an IHG Hotel
