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"I booked the club level for 1 night for a Sat night stay expecting the 'club' to be available for daily appetizers and cocktails. After it was confir ... " More

By a verified traveler on Mon 03 Sep 2018

Hotel Description

3.5-star guestrooms with comfy beds

Close to airport

Within 6 miles (10 km) of this hotel, you'll find Greenspoint Mall and Crowley, W. E. "Bill" Park. Houston Grand Prix and Houston Police Department Museum are also within 6 miles (10 km).

Free shuttle, parking

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the a rooftop terrace and perks like free self parking.

Free WiFi, comfy beds

The 419 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, room service, and LCD TVs with digital channels.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$79* Per night/room Aug 23 - Aug 24

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton North Houston at George Bush Intercontinental ratings based on 40 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton North Houston at George Bush Intercontinental

Everyone (20) Business (1) Couples (1)
5 out of 5

Posted by on May 17, 2019

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Comment from Hotel Management

May 19, 2019 by Vanessa

Thank you!

2 out of 5
Wouldn’t pick us up from the airport. Took over an hour finally took a cab.

Posted by , from Houston on May 5, 2019

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Comment from Hotel Management

May 7, 2019 by Vanessa

Hi Linda, I apologize for the inconvenience that you experienced at our property. This is certainly not a characteristic of our hotel.

4 out of 5

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 29, 2019 by Vanessa

Thank you!

5 out of 5

Posted by on Mar 4, 2019

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Comment from Hotel Management

Apr 4, 2019 by Vanessa

Thank you!

3 out of 5
Used concierge floor room, with lounge access. Good value. Wine/beer cash bar only during evening hours. Conference room floor toilets were not clean--on order of mid-town bus terminal, certainly not to be expected at a Sheraton.

Posted by , from Chestertown, Maryland on Nov 19, 2018

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Comment from Hotel Management

Nov 19, 2018 by Mdavis

Thank you!

4 out of 5
Nice Hotel, but thin walls, doors shut very loudly!

Posted by , from Chino Hills Ca. on Nov 6, 2018

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Comment from Hotel Management

Nov 7, 2018 by Mdavis

Thank you!

3 out of 5
Hotel room was average but next to elevators which you could hear running day and night. Upgrades were available but were never offered at check-in. Room service was excellent as was the Bistro bar. The staff for both were excellent.

Posted by , from Everett Wa. on Sep 9, 2018

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Comment from Hotel Management

Sep 9, 2018 by Mdavis

We apologize that you were not given the choice for an upgrade. We are thrilled to know that you had good experience with room service and the Bistro. We look forward to welcoming you in your next trip to Houston.

3 out of 5
I booked the club level for 1 night for a Sat night stay expecting the 'club' to be available for daily appetizers and cocktails. After it was confirmed prior to booking, upon arrival, I was told that the club is not staffed on weekends. Seriously?? Big flaw in booking site and the rep at Travelocity that confirmed what I could expect on the club level. For $20 more a night, I received a big fat zero. Could have stayed on any other floor. A credit of $20 would be a good faith refund since I received faulty information. Explained all of this to the front desk but it fell on deaf ears. So much for GREAT customer service.

Posted by on Sep 3, 2018

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Comment from Hotel Management

Sep 19, 2018 by Mdavis

We apologize for the inconvenience while staying with us. If you would like to discuss this in detail please do not hesitate to reach out to me here at the hotel.

5 out of 5

Don't believe the Reviews

When I originally booked my trip I was a functioning two-legged person. Before I left to go on my trip I needed to have ACL surgery. When I arrived at the hotel, I nicely greeted by Trent and Alexis. When Trent noticed I was on a crutch with a leg brace he immediately offered to give me a wheelchair. Amy then went to get me the wheelchair and was very polite about it. I originally booked a regular room and at the last minute from the front desk I was able to change my room to a handicap walk in shower accessible world. Trent and Heather checked my room to make sure it was clean and up to standards. Until my other party arrived I was pushed around by Trent to the places I needed to go. I also requested extra ice bags and two extra pillows to elevate my leg and they were so nice to accommodate me. Also at the last minute I requested a microwave and they brought went up to meet you immediately. to be honest with you I'm not exactly sure what Megan did for me but I'm sure she gave me awesome service because I asked Trent to write down the names of everybody who helped me and her name was on my list. I read the reviews online and was very scared to stay there due to all the bad reviews. Overall being a person who is handicapped I received the best service possible and had the greatest time in Houston. My room was perfectly designed for me. The bed was comfortable and I actually got some rest for the first time. I will be returning to Houston and staying with them again.

Posted by , from Colorado on May 28, 2018

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5 out of 5

easy from the airport

Location: there is a strip mall about 1/2 block away with both a mexican and a mediteranian resturaunt. THEY WERE BOTH GREAT!
so comfortable! The beds were great, and it was quiet.

Posted by on Mar 9, 2018

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About the Sheraton North Houston at George Bush Intercontinental

Location 15700 John F Kennedy Blvd, Houston, TX 77032

Property Features

Sheraton North Houston at George Bush Intercontinental offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 30000 square feet (2787 square meters). A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton North Houston at George Bush Intercontinental. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 3.5-star Houston hotel is smoke free.

  • 1 building
  • 419 guestrooms or units
  • 10 levels
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1983
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Houston, TX (IAH-George Bush Intercontinental) (5.3 km / 3.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Sheraton North Houston at George Bush Intercontinental offers 419 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 37-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Drifters Bistro - This bistro specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Drifters Lounge - This cocktail bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered.

Grab N Go Coffee Shop - This coffee shop specializes in American cuisine and serves breakfast, lunch, and light fare. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per stay
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14.00 per person (approximately)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Hotel Houston North George Bush Intercontinental
  • Sheraton North Houston George Bush Intercontinental
  • Houston Sheraton
  • Intercontinental North Houston
  • Sheraton Houston
  • Sheraton North Houston George Bush Intercontinental Hotel

You should know

  • Sheraton North Houston at George Bush Intercontinental offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.