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"Love the beds and proximity to the Galleria/shops/ restaurants " More

By a verified traveler on Tue 28 Jun 2022

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Hotel Description

4-star aparthotel in The Galleria

The Galleria stay

A stay at this The Galleria aparthotel places you steps from Uptown Plaza and within a 5-minute walk of Westheimer Rd. River Oaks District and Williams Tower are also within half a mile (1 km).

Business services

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.

WiFi, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 283 apartments also offer WiFi and LED TVs with satellite channels. Other amenities include coffee/tea makers, hair dryers, and safes. Housekeeping is available on request.

Traditional Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$104* Per night/room Aug 22 - Aug 23

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Suites Houston Near The Galleria ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Suites Houston Near The Galleria

Everyone (7) Couples (5) Family (2)
5 out of 5
Love the beds and proximity to the Galleria/shops/ restaurants

Posted by , from McKinney on Jun 28, 2022

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Comment from Hotel Management

Jun 29, 2022 by Mercedes Nava- Front Office Supervisor

Thank you for leaving a review, I hope you stay with us again soon!

1 out of 5
There was construction on the 9 floor you can hear it nonstop most of the day even though I was on the 3 floor it’s was nonstop hammering even though it was Saturday I asked to move to higher floor I they said it was no room available it was vey annoying sound like you were in the middle of construction site.

Posted by on May 7, 2022

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Comment from Hotel Management

May 7, 2022 by Mercedes Nava - Front Desk Supervisor

We appreciate your feedback, we do apologize we are currently undergoing renovations in order to improve the facility. We understand your frustration and hope you stay with us in the future when we have our newly renovated rooms available.

5 out of 5
Marrissa the FOM, was extremely polite and helpful during our stay.

Posted by , from LAFAYETTE on Feb 14, 2022

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Comment from Hotel Management

Feb 14, 2022 by Susan Gregory - Director of Sales & Marketing

Hi: Thank you so much for choosing the Sheraton Suites Houston Near The Galleria for your stay. Also, yes, we are extremely fortunate to have Marrissa as our Front Office Manager. She is truly an asset to our team. I will pass on the kind comments to her and out General Manager. Again, thank you so much for choosing the Sheraton Suites Houston Near The Galleria. Susan

3 out of 5
Falta un poco más de limpieza, habían dulces abiertos en un cajón, las puertas no las limpian

Posted by on Feb 14, 2022

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Comment from Hotel Management

Feb 15, 2022 by Susan Gregory - Director of Sales & Marketing

Nuestras sinceras disculpas de que nos quedamos cortos con la limpieza de su habitación de huéspedes y el estado de su puerta. Hemos compartido sus experiencias con nuestro liderazgo en limpieza e ingeniería para garantizar que corrijamos estos problemas en el futuro. Nuevamente, nuestras disculpas y si sus viajes lo traen de regreso a Houston, nos dará la oportunidad de crear una gran experiencia para usted. Muchas gracias. Susan Gregory Director de Ventas y Marketing

4 out of 5
We found the hotel very spacious and comfortable. The only drawback was the soft, flat pillows.

Posted by , from STAMFORD on Feb 14, 2022

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Comment from Hotel Management

Feb 14, 2022 by Susan Gregory - Director of Sales & Marketing

Thank you so much for taking the time to complete this survey. I have let our Director of Housekeeping your opportunity with the soft flat pillows and we do apologize. Again, thank you so much.

5 out of 5
We stayed 3 nights and our stay was outstanding because of Coretha Franklin, the front desk receptionist. She was very friendly, professional in what she does, very helpful, and made us feel at home. Also the room was clean and parking was onsite. I highly recommend this hotel.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 23, 2021 by Staff and Management

The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your comments. Our goal is 100% Customer Satisfaction. Thank you again for your feedback.

3 out of 5

Posted by on Jul 28, 2020

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Comment from Hotel Management

Aug 10, 2020 by The Staff and Management of the Sheraton Suites

The Staff and Management of the Sheraton Suites Houston near the Galleria appreciates your feedback on your recent stay. Our goal is 100% Customer Satisfaction. I apologize that your stay was not everything you had expected. Thank you for your comments.

2 out of 5

Posted by on Jul 21, 2020

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Comment from Hotel Management

Jul 22, 2020 by The Staff and Management

The Staff and Management of the Sheraton Suites Houston near the Galleria greatly appreciates your feedback. Our goal is 100% Customer Satisfaction. We appreciate your comments and will address and issues you may have had. Thank you.

2 out of 5

Posted by on Jan 12, 2020

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5 out of 5
Our go to when cruising out of Galveston. The beds are heavenly and staff is excellent.

Posted by on Jul 21, 2019

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About the Sheraton Suites Houston Near The Galleria

Location 2400 West Loop S, Houston, TX 77027

Renovations + Closures

The following facilities or services will be unavailable from July 26 2022 to January 31 2023 (dates subject to change):

  • Shuttle services

This property is undergoing renovations from June 8 2022 to September 15 2022 (completion date subject to change).

During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Suites Houston Near The Galleria offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. Event space at this aparthotel measures 7000 square feet (650 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Suites Houston Near The Galleria. For a fee, parking is available. This 4-star Houston aparthotel is smoke free.

  • 1 building
  • 283 guestrooms or units
  • 14 levels
  • 7000 sq ft of conference space
  • 650 sq m of conference space
  • Built in 2000
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Sheraton Suites Houston Near The Galleria offers 283 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 48-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Sitting area
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

The Wild Plum Bar - This bar specializes in American cuisine and serves dinner only.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 16 per person (approximately)
  • Fee for in-room wireless Internet: USD 4.95 per night (3-device limit, rates may vary)
  • Self parking fee: USD 29.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: 50 percent of room rate (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Galleria Sheraton
  • Sheraton Houston Galleria
  • Sheraton Suites Hotel
  • Sheraton Suites Hotel Houston Galleria
  • Sheraton Suites Houston Galleria
  • Suites Houston Galleria
  • Sheraton Suites Houston Near The Galleria Hotel Houston
  • Sheraton Suites Houston Galleria Hotel
  • Sheraton Suites Houston Near The Galleria Houston
  • Sheraton Suites Houston Near The Galleria Aparthotel
  • Sheraton Suites Houston Near The Galleria Aparthotel Houston

You should know

  • Pool access available from 10:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.