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4.3 out of 5

"great place to stay., the staff is friendly and the hotel is super clean. " More

By a verified traveler on Mon 16 Dec 2019

Hotel Description

4-star hotel near Greenway Plaza

In shopping district

Your stay at this The Galleria hotel places you within 3 miles (5 km) of Greenway Plaza and Lakewood Church. Westheimer Rd and Uptown Plaza are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the health club and perks like a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 485 guestrooms also offer free WiFi and flat-screen TVs with cable channels. 24-hour room service, free newspapers, and hair dryers are also available.

Deluxe Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing, Concierge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, Concierge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner (Preferred)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Sonesta Houston Galleria ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Sonesta Houston Galleria

Everyone (9) Couples (2) Family (3)
5 out of 5

Posted by on Oct 14, 2020

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Comment from Hotel Management

Oct 16, 2020 by RSH

Greetings, We are humbled by the exceptional scores and we thank you for letting your fellow travelers know that your time with us was a great success. It was a joy to serve as your home-base and we invite you to hurry back one day soon. Warm regards, Royal Sonesta Houston

2 out of 5
Travelocity lists a high rating for this hotel. Upon check in it was obvious the hotel staff tried to assign the worst room in the hotel to Travelocity customer. After 3rd. screaming confrontation at the front desk we were moved to an acceptable room.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by RSH

Dear Guest, Greetings from all of us in the Galleria. It was a joy to welcome you and yours to the city and we thank you for choosing our hotel to serve as your host. While we consider each of our rooms to be a comfortable home-away-from-home, we understand that each guest has different priorities and we apologize if the first two rooms did not meet your expectations. We are pleased to note that our team was gracious in stepping in to have your concerns quickly resolved and we hope the balance of your visit was thoroughly enjoyed. Warm Regards, Royal Sonesta Houston

5 out of 5
great place to stay., the staff is friendly and the hotel is super clean.

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 20, 2019 by RSH

Dear Guest, Your accolades of our Royal Sonesta colleagues make us smile from ear to ear and we thank you for sharing such a marvelous review. It was a pleasure to serve as your home-away-from-home and we invite you to hurry back just as soon as you can. Warm Regards, Royal Sonesta Houston

5 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 15, 2019 by RSH

Greetings, Your perfect scores are quite the treat to find and we are pleased to learn that you so enjoyed being our guest. We thank you for sharing your fantastic review and we invite you to visit again just as soon as you can. Warm Regards, Royal Sonesta Houston

5 out of 5
Great locatiOn for uptown shopping. The bar was a nice place to relax. Pool is very small but nice gym.

Posted by , from Bentonville on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by RSH

Dear Acacia, The Galleria is a shopper’s paradise and we are thrilled to find that you so enjoyed our perfect location. On behalf of all of us, including your friends in Axis Lounge, the pleasure was ours and we look forward to you visiting again, perhaps for some holiday shopping later in the year? Warm Regards, Royal Sonesta Houston

4 out of 5
Staff is very professional. Our shuttle driver was most helpful as well as concierge.

Posted by on Jul 3, 2019

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Comment from Hotel Management

Jul 5, 2019 by RSH

Greetings, We are always thrilled to read feedback regarding our Royal Sonesta colleagues and we thank you for taking a moment to share your kind words. It was a joy to host your Galleria visit and we look forward to you visiting again one day soon. Warm Regards, Royal Sonesta Houston

5 out of 5

Posted by on Jun 18, 2019

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Comment from Hotel Management

Jun 18, 2019 by RSH

Greetings, Your perfect scores mean the world to us! We are thrilled to have earned your high marks and we look forward to repeating the wonderful experience the next time you settle in with us. Until then. Warm Regards, Royal Sonesta Houston

5 out of 5
This hotel is great! We enjoyed our stay there from the moment we pulled up to Valet, to the time we left Sunday morning. Outstanding Valet guys and even better customer service!

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by RSH

Greetings, We have celebrated your kind words with our valet team and they requested that we send along their eternal gratitude. On behalf of all of us in the Galleria, it was a joy to welcome you to our hotel and we look forward to you visiting again one day soon. Warm Regards, Royal Sonesta Houston

5 out of 5
I feel this property was truly genuine. Staff were completely helpful and courteous. I feel I umderpaid for my stay there compared to other places.

Posted by on May 14, 2019

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Comment from Hotel Management

May 15, 2019 by RSH

Greetings, We have long believed that it is the gracious hospitality provided by our Royal Sonesta colleagues which bring guests back time and again and reading your feedback leaves us to hope that we will have the pleasure in welcoming you again one day soon. We appreciate the wonderful review and we invite you to hurry back just as soon as you can. Warm Regards, Royal Sonesta Houston

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by RSH

Thank you! Your perfect scores mean the world to us and we look forward to earning your repeated accolades when you next join us. Warm Regards, Royal Sonesta Houston

About the Royal Sonesta Houston Galleria

Location 2222 West Loop South, Houston, TX 77027

Renovations + Closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Property Features

Royal Sonesta Houston Galleria offers its guests an outdoor pool, a health club, and a spa tub. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 50000 square feet (4645 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Royal Sonesta Houston Galleria. An area shuttle within 3 miles and a shopping center shuttle are free. For a fee, parking is available. This 4-star Houston hotel is smoke free.

  • 1 building
  • 485 guestrooms or units
  • 23 levels
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: George Bush Intercontinental Airport (IAH) (42.8 km / 26.6 mi)
  • Property shuttles: Free area shuttle within 3 miles and shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Sonesta Houston Galleria offers 485 accommodations with safes and complimentary newspapers. 46-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, and hair dryers. This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

ARA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Axis Lounge - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Launch - This coffee shop specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21 per person (approximately)
  • Self parking fee: USD 24.00 per night (in/out privileges)
  • Valet parking fee: USD 34.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Royal Sonesta Hotel
  • Houston Sonesta Hotel
  • Royal Houston
  • Royal Sonesta
  • Royal Sonesta Hotel
  • Royal Sonesta Hotel Houston
  • Royal Sonesta Houston
  • Sonesta Hotel Houston
  • Royal Sonesta Houston Galleria Hotel
  • Royal Sonesta Houston Galleria
  • Royal Sonesta Houston Galleria Hotel
  • Royal Sonesta Houston Galleria Houston
  • Royal Sonesta Houston Galleria Hotel Houston

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.