Book a hotel near Speed Art Museum, University

"Na"

"I was very frusterated with the check-in process and the staff. We booked this hotel to have 2 queen beds and then at check-in which was just before 10pm at night they tried to tell me that they did not have any double queen rooms available and that I was getting switched into a kind room (which was a less expensive room then the one I booked). Never once did they say anything about me getting money back since they were putting me into a different room then what I originally paid for. I asked to speak to a manager and the girl just kept disappearing for long lengths of time and then would come back without a manager. She did this several times and finally came back saying that they magically found a double queen room after all. It seemed like they were trying to hustle us into a different (less expensive) room type so that they could sell our double queen room to someone else for more money. Once again, they were trying to move me to a king room that was less expensive without offering any type of money back for it. I then asked for a manager to contact me which never happened until I had to ask several times for it. We were supposed to be staying at this hotel again in April for 3 nights and I just canceled our stay and rebooked at the Gault House in hopes of having a better customer service experience. I will say that the hotel was very clean and looked very nice though, I just was not happy with how the staff handled us and tried to hustle us out of our room."

"Helpful staff, easy navigation."

"Wasn’t as seemed. It’s next to a warehouse and an open lot. Parking is on street in a run-down neighborhood. When we walked in, blind was broken, furniture, and I mean all the furniture, was stained and dirty, kitchen stove knobs filthy. We left right away. Owner only reimbursed a portion of our money even though we didn’t stay and saw the photos we took. "

"Yes room was not plus the pool was under construction,some one died in a room same day i check in tried to cancel but didn't work"

"I had a reservation in Nov 2025 for my anniversary and didn’t get to Make it I called to cancel and she canceled as I thought I asked her to email my cancellation well never got and was billed for 2 nights I never stayed I like 5 hours or more away to not know or thought to check cause the girl on the phone canceled it and said she send to my email which never happen so be careful never will stay there now "