Book a hotel near Louisville Zoo, Poplar Level

"Breakfast staff were very friendly but breakfast bar didn't open until about 7:30 due to some equipment problems"

"The bed linens had black fuzz and hair on them, the door handle for the bathroom was broke, the light in the bathroom worked some of the time, and the hallway had a foul odor."

"We had a wonderful stay at Derby City. The hotel rooms are large and the beds are comfortable. The rooms are updated and everything was clean."

"Parking was easy. Check in was smooth. Cleanliness wasn’t up to my standards. Dust everywhere and hair. The fridge has leftover beer from another guest in it that hadn’t been cleaned out. Would not stay here again. "

"Everything was great except the shuttle. I was able to get a shuttle from the airport to the hotel my first night. When I was checking in I asked about the shuttle for the next day and was told no problem as long as I’m within the time it runs. Next day I call in advance for the shuttle and there’s suddenly no shuttle available the whole day. Why advertise and even tell me there’s an airport shuttle when there isn’t? The only reason I booked is for the airport shuttle. Next time I’ll book somewhere $20 nicer with a reliable shuttle. Hate getting lied to by companies. "

"The place is a dump. It smelled so bad of extra air freshener like they are trying to cover up the bad smell. The worker had 3 cans of air freshener sitting on the counter. There was NO lobby…not even a chair, table, nothing. The towels had hair on them still like they weren’t cleaned properly. The rooms didn’t even have a chair in them. Nothing to sit on except the bed. The tv didn’t work and everything is just old and outdated. Also, the last day we were there we found a cockroach on the floor walking around. We were on the 3rd floor. The only thing I can say is that the one younger guy working was nice and friendly. Another girl we talked to at the front desk was rude and questioned us when we asked for clean towels. The only upside is that you could walk to the expo center and they didn’t charge for parking at the hotel. The place looks like they try to keep it clean and updated but it’s just not. However it was significantly less $ per night than the other price gouging so you get what you pay for? I didn’t ever feel unsafe though. And the noise from the airplanes flying overhead you get used to. "