We chose this hotel based on experience with other Hilton Garden locations, however, this was a letdown. I planned on swimming with my son here…
The pool was under construction at the time. This was not posted on Expedia at all and I could not find it listed on their site either(though I could be wrong, if it was, it was not readily visible). Even if it was, the pool was listed as a convenience on both sites.
The clerk apologized, while the rude “manager” stepped forward from the back and said curtly “it’s posted on all of the sites” then she turned walked away. After showing the Expedia page, she then said “well that’s a third party” and walked away. I was calm but expressed disappointment.
The clerk was friendly, the manager, well she lacked communication skills…and any form of empathy…
The room itself was dated, while the desk and microwave cabinets were beat up.
The worst part was the noise next to my room. Registered a steady 46 decibels with higher peaks. We apparently were put next to the utilities/electrical. My 6 year old son woke up at one point and said “is that the garbage truck outside?”. No, just the room son… avoid rooms that end in x21. We were in 721 two doors from the elevator. Guests were quiet that night. The noise never stopped all night.
Breakfast was pretty good though…server was nice and food was hot. The morning clerk was also friendly…