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Embassy Suites Cleveland Rockside

3.5-star property
5800 Rockside Woods Blvd, Independence, OH 1-855-201-7819
3.6 out of 5
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See all 17 travelocity Reviews

"There was no dining in the evening. " More

By a verified traveler on Fri 10 Sep 2021

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Hotel Description

3.5-star hotel near Cuyahoga Valley National Park

Close to airport

Within 9 miles (15 km) of this hotel, you'll find Progressive Field and Rocket Mortgage FieldHouse. Also within 9 miles (15 km) are Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame.

Renovated in 2020

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the 24-hour gym and free cooked-to-order breakfast each morning.

Comfy beds, WiFi

The 271 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. LED TVs come with cable channels, and other amenities include WiFi and sofa beds. Housekeeping is available on request.

Suite, One King Bed, Roll In Shower, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$97* Per night/room Jan 1 - Jan 2

Suite, King, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Non-Smoking, Accessible

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Two Doubles, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites Cleveland Rockside ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Cleveland Rockside

Everyone (7) Couples (3) Family (8)
5 out of 5
There was no dining in the evening.

Posted by , from FOLLANSBEE on Sep 10, 2021

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Comment from Hotel Management

Sep 12, 2021 by Amber Romeo

Thank you for the great review join us in a few months when the restaurant is reopened after being closed for the last year :)

1 out of 5
N

Posted by on Apr 26, 2021

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Comment from Hotel Management

Apr 26, 2021 by Michele

Thank you for your feedback.

3 out of 5
You had to pay to park the the parking lot - wasnt a parking deck. There was also a $25 fee that I was not aware of, charged. They said I’d get it back in 3-10 days.

Posted by on Jan 24, 2021

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Comment from Hotel Management

Jan 25, 2021 by Michele

We do require a credit card which authorizes for $25. This authorization does get released within 3 to 5 business days.

2 out of 5
The staff seemed miserable, clearly not wanting to be there. They were short with customers (witnessed and experienced) and none of the amenities were available. The rooms are old and clearly outdated. The general experience was disappointing considering the name; I do not recommend this location.

Posted by , from Columbus Ohio on Jul 30, 2020

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Comment from Hotel Management

Aug 21, 2020 by Michele

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

5 out of 5
Very clean would book again. Kid friendly staff was great

Posted by on Jan 1, 2020

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5 out of 5
Very spacious rooms, very clean. Would def stay here again

Posted by on Dec 1, 2019

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2 out of 5
The renovations look great, the breakfast bar was wonderful (along with staff), but we didn't get any service to our room. Room 400 had pizza, a solo cup, and a sock on the floor when we arrived. We never had towels brought to us during our 5 day stay expect the one evening we requested them. It appears someone game in one day and made 1 bed (out of 3 beds). Our trash wasn't taken out either and we didn't get any shampoos or soaps until we had to ask for more. We likely won't return.

Posted by on Nov 29, 2019

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1 out of 5

Posted by on Oct 28, 2019

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Comment from Hotel Management

Oct 28, 2019 by Michael

Thank you for taking the time to let us know about your stay. We take these surveys seriously and share them with our entire staff for training purposes. I do apologize for the below standard stay but hope that you will give another look once renovations are complete to see our new spaces. Thank you

3 out of 5
Wish we would have been made aware that the property was under construction as this would have affected our decision to stay. Parking was an issue as part of the lot was blocked off for the construction equipment. The temporary front desk was toward the back of the building and you had to walk through a single path to get to the elevators as part of the hall was blocked for construction making it a bit difficult to get through with luggage especially when others were trying to come back through towards you. I did feel the staff was very pleasant. The noise during the day on Friday during the day was an issue for us as we had to be up early and then came back to nap/relax between events. Positives though.... Check in was easy. The made to order breakfast was definitely a perk and the staff that ran the breakfast was very good especially considering every day the entire banquet room was packed for breakfast.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 24, 2019 by Desmond J.

Hello Amjed, thank you for choosing the Embassy Suites Cleveland-Rockside and taking the time to provide this valuable feedback! We definitely take pride in making sure all guests receive an exceptional experience. We will use this feedback as a learning tool and continue to improve on our processes and prevent any further service failures.

5 out of 5
Our room was very clean. The staff were very pleasant. I don’t like having to pay $10 for parking, other than that everything was good. Great pillows!

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jul 2, 2019 by Desmond J.

Thanks for staying with us. We appreciate your feedback! We look forward to you next visit!

About the Embassy Suites Cleveland Rockside

Location 5800 Rockside Woods Blvd, Independence, OH 44131

Property Features

Embassy Suites Cleveland Rockside offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee. There's an onsite business center. Multilingual staff, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites Cleveland Rockside. For a fee, parking is available. A complete renovation of Embassy Suites Cleveland Rockside was completed in January 2020. This 3.5-star Independence hotel is smoke free.

  • 1 building
  • 271 guestrooms or units
  • 8 levels
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Cleveland Rockside offers 271 air-conditioned accommodations with safes and coffee/tea makers. Accommodations have separate living rooms and are furnished with double sofa beds. Pillowtop beds feature premium bedding. 58-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

Urban Craft - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and cash. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Credit card pre-authorization
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD $75.00 per day will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Embassy Suites
  • Embassy Suites Cleveland
  • Embassy Suites Cleveland Rockside
  • Embassy Suites Cleveland Rockside Hotel
  • Embassy Suites Cleveland Rockside Hotel Independence
  • Embassy Suites Cleveland Rockside Independence
  • Embassy Suites Rockside
  • Embassy Suites Rockside Cleveland
  • Embassy Suites Hotel Cleveland-Rockside Independence, Ohio
  • Embassy Suites Independence
  • Independence Embassy Suites
  • Embassy Suites Cleveland Rockside Hotel
  • Embassy Suites Cleveland Rockside Independence
  • Embassy Suites Cleveland Rockside Hotel Independence

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.