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"N/A staff cool but not to much to say other then I believe they should wash there blankets and covers more my body is a little itchy " More

By a verified traveler on Fri 18 Sep 2020

Hotel Description

Hotel near Cuyahoga Valley National Park in Independence

Heart of Independence

Within 9 miles (15 km) of this hotel, you'll find Christmas Story House and Cleveland Metroparks Zoo. Also within 9 miles (15 km) are Progressive Field and Rocket Mortgage FieldHouse.

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Staff at the 24-hour front desk can provide around-the-clock assistance.

Free WiFi, flat-screen TVs

The 108 guestrooms offer flat-screen TVs with cable channels, along with free WiFi and free long-distance calls. Other amenities include free local calls, hair dryers, and laptop-compatible safes.

Business Room, 1 King Bed, Accessible (Roll-in Shower, Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds (Smoke Free)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room, 1 King Bed, Accessible (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Smoke Free)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn Cleveland - Independence ratings based on 28 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Red Roof Inn Cleveland - Independence

Everyone (12) Couples (4) Family (11)
4 out of 5
N/A staff cool but not to much to say other then I believe they should wash there blankets and covers more my body is a little itchy

Posted by , from Cleveland on Sep 18, 2020

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Comment from Hotel Management

Sep 18, 2020 by Sarah

Thank you for your feedback!

2 out of 5
The mattress was really comfortable, and the shower was good - water pressure was really good. But the room was not clean, and I had trouble, first with the room card - it wouldn't work and I had to trek back to the front desk to get another one. And just ONE card for two people. When we finally got in the room, we saw that there was one set of towels, for two people. One bath towel was not going to work. Back to the office again for towels.

Posted by , from Seattle, WA on Aug 4, 2020

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Comment from Hotel Management

Aug 4, 2020 by Sarah

Thank you for your feedback! We are sorry that your room only had one towel and that your room was not properly cleaned. We will address this with our staff immediately.. Thank you for choosing our hotel and we hope that you come back and let us better accommodate you

1 out of 5
My room had bed bugs. I woke up itchy In The middle of the night. Thought maybe I was having an allergic reaction to something. Than my daughter found a bed bug. Caught in in a cup and took to the office. Asked for a refund and they said they have to inspect the room first. I showed you the bug. What else do you need?

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 1, 2020 by Sarah

Thank you for your feedback! We are truly sorry that you has issues with your room. I can assure you that this will be addressed.Thank you for staying with us

4 out of 5
They allow pets and have space enough for them to be able to run around and not bother other guests

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 4, 2019 by Sarah

Thank you for your feedback!

3 out of 5
The property itself is old and needs work. Staff was not knowledgeable of policy

Posted by on Nov 12, 2019

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Comment from Hotel Management

Nov 13, 2019 by Sarah

Thanks for your feedback!

1 out of 5
staff was rude and unprofessional --housekeeping left walkie talkie in room-- went off at 1am--housekeeping opened door right after they knocked

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by Sarah (Asst. Manager)

Thank you for staying at our Inn my staff and i are truly sorry that your stay wasn't pleasant. All issues will be addressed and corrected. Again i truly apologize and hope to see you in your future travels

5 out of 5

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 20, 2019 by angie

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Angela Pozos General Manager Red Roof Inn - Red Roof Inn Cleveland/Independence I0028@redroof.com

3 out of 5
Quick check in and reasonable price. When I returned to my room the last night, the room hadn't been cleaned and the key would not work. The front desk often had no one there.

Posted by on Aug 12, 2019

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Comment from Hotel Management

Aug 14, 2019 by angie

Thank you for taking the time to tell us about your experience at the RED ROOF INN CLEVELAND - INDEPENDENCE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Angela Pozos General Manager Red Roof Inn - Red Roof Inn Cleveland/Independence I0028@redroof.com

5 out of 5
Clean facility and friendly staff. Convenient location.

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 12, 2019 by angie

Thank you for taking the time to review our Inn we are excited to know your stay went great. We strive to provide the best for all of our guest. We hope to see you in your next travels. Thank you, Angela Pozos General Manager

4 out of 5
Pillows are very hard. Otherwise, we enjoyed our stay.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 25, 2019 by angie

Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CLEVELAND - INDEPENDENCE. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Angela Pozos General Manager Red Roof Inn - Red Roof Inn Cleveland/Independence I0028@redroof.com

About the Red Roof Inn Cleveland - Independence

Location 6020 Quarry Ln, Independence, OH 44131

Property Features

As a guest of Red Roof Inn Cleveland - Independence, you'll find coffee/tea in a common area and ATM/banking services. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. This Independence hotel is smoke free.

  • 108 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • ATM
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Hopkins Intl. Airport (CLE) (19.1 km / 11.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Red Roof Inn Cleveland - Independence offers 108 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Independence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property allows guests 18 or over to check in with valid military ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 per room (weight limit: 80 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Red Roof Inn Cleveland Hotel
  • Red Roof Inn Cleveland Hotel Independence
  • Red Roof Inn Cleveland Independence
  • Red Roof Inn Independence
  • Red Roof Inn Independence Cleveland
  • Red Roof Inn Cleveland - Independence Ohio
  • Red Roof Inn Cleveland Independence Hotel
  • Red Roof Inn Cleveland
  • Independence Red Roof Inn
  • Red Roof Inn Cleveland - Independence Hotel
  • Red Roof Inn Cleveland - Independence Independence
  • Red Roof Inn Cleveland - Independence Hotel Independence

You should know

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.