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DoubleTree by Hilton Cleveland - Westlake

4.0 star property
Hotel near Crocker Park in Westlake

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Photo gallery for DoubleTree by Hilton Cleveland - Westlake

Reception
Point of interest
Point of interest
View from room
Indoor pool

Reviews

7.2

Good

Popular amenities

  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Housekeeping
    HousekeepingHousekeeping
  • Pet friendly
    Pet friendlyPet friendly
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Gym
    GymGym

Explore the area

Map
1100 Crocker Road, Westlake, OH, 44145
  • Popular LocationCrocker Park13 min walk
  • Popular LocationLake Erie Nature & Science Center3 min drive
  • Popular LocationHuntington Beach8 min drive
  • AirportCleveland, OH (CLE-Hopkins Intl.)21 min drive

Room options

View all photos for Suite, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Pool View

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Pool View

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool View

Room, 2 Double Beds, Pool View | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Pool View

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Poolside

Room, 2 Double Beds, Poolside | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Poolside

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Roll-In Shower, Treat Self)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Treat Yourself Amenity)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Treat Yourself Amenity)

Room, 2 Double Beds (Treat Yourself Amenity) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds (Treat Yourself Amenity)

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Poolside

View from room

Suite, 1 King Bed, Poolside

  • 725 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

Room, 2 Double Beds, Accessible | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible

  • 375 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 375 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel
Breakfast included
Parking included
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (792)
The price is $271
per night
$319 total
includes taxes & fees
Aug 10 - Aug 11
Holiday Inn Express & Suites Cleveland West - Westlake, an IHG Hotel

About the neighborhood

Westlake

In shopping district.Within 2 miles (3 km) of this Westlake hotel, you'll find Crocker Park and Lake Erie. Also, Huntington Beach is within 3 miles (5 km) and Westfield Great Northern Mall is within 6 miles (10 km).

What's nearby

  • Crocker Park - 13 min walk
  • Lake Erie Nature & Science Center - 3 min drive
  • Huntington Beach - 8 min drive
  • Rocky River - 13 min drive
  • I-X Center - 19 min drive

Getting around

  • Elyria Station - 18 min drive
  • Cleveland Hopkins International Airport (CLE) - 22 min drive

Restaurants

  • ‪Crocker Park - ‬18 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬18 min walk
  • ‪Condado Tacos - ‬3 min drive
  • ‪The Cheesecake Factory - ‬18 min walk

About this property

DoubleTree by Hilton Cleveland - Westlake

Hotel near Crocker Park in Westlake
DoubleTree by Hilton Cleveland - Westlake offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. There's an onsite 24-hour business center.

Public spaces have free WiFi. Event space at this hotel measures 11001 square feet (1022 square meters) and includes conference space. The business-friendly DoubleTree by Hilton Cleveland - Westlake also features a vending machine, concierge services, and laundry facilities. Free self parking is available.

This Westlake hotel is smoke free.

  • 267 guestrooms or units
  • 11001 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 2015
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
DoubleTree by Hilton Cleveland - Westlake offers 267 accommodations with iPod docking stations and laptop-compatible safes. 37-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Westlake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub
The following facilities are closed on Sunday and Monday:
  • Bar/lounge
  • Dining venue(s)
  • Indoor pool
  • Spa tub

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Weight limit: 35 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.
    Contactless check-in and contactless check-out are available.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Cleveland-West
Holiday Inn Cleveland-West Hotel
Holiday Inn Cleveland-West Hotel Westlake
Holiday Inn Cleveland-West Westlake
Holiday Inn Westlake
Westlake Holiday Inn
DoubleTree Hilton Hotel Cleveland Westlake
DoubleTree Hilton Cleveland Westlake
DoubleTree by Hilton Cleveland Westlake
DoubleTree by Hilton Hotel Cleveland Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel
DoubleTree by Hilton Cleveland - Westlake Westlake
DoubleTree by Hilton Cleveland - Westlake Hotel Westlake

Frequently asked questions

How close is DoubleTree by Hilton Cleveland - Westlake to the airport?

DoubleTree by Hilton Cleveland - Westlake is 12.5 mi (22-min drive) away from the Cleveland Hopkins International Airport (CLE) airport, the closest popular airport to the property.

How much does it cost to stay at DoubleTree by Hilton Cleveland - Westlake?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Cleveland - Westlake on Aug 25, 2024 start from $80.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does DoubleTree by Hilton Cleveland - Westlake have an airport shuttle?

Airport shuttle services are not available at DoubleTree by Hilton Cleveland - Westlake.

How close is DoubleTree by Hilton Cleveland - Westlake to the beach?

This hotel is 2.4 mi (8-min drive) from Huntington Beach and 12.8 mi (20-min drive) from Perkins Beach. Don't forget your sunscreen!

Does DoubleTree by Hilton Cleveland - Westlake offer free breakfast?

DoubleTree by Hilton Cleveland - Westlake does not offer free breakfast.

Is there a casino at DoubleTree by Hilton Cleveland - Westlake?

No, there is no casino at this hotel.

What time is check-in at DoubleTree by Hilton Cleveland - Westlake?

Check-in start time: 4 PM; Check-in end time: 3:00 PM.

Is there free parking at DoubleTree by Hilton Cleveland - Westlake?

This hotel offers free self parking.

Does DoubleTree by Hilton Cleveland - Westlake have a pool?

DoubleTree by Hilton Cleveland - Westlake features an indoor pool.

Does DoubleTree by Hilton Cleveland - Westlake have a restaurant?

Yes, there is a restaurant on site.

Does DoubleTree by Hilton Cleveland - Westlake have a spa?

There are no spa services available at this hotel.

How close is DoubleTree by Hilton Cleveland - Westlake to downtown Westlake?

DoubleTree by Hilton Cleveland - Westlake is 2.1 mi away from Westlake.

DoubleTree by Hilton Cleveland - Westlake Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 368 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 188 out of 1003 reviews" "
Rating 4 - Poor. 139 out of 1003 reviews" "
Rating 2 - Terrible. 120 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jaber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very relaxing, nice staff. But nobody answers the phone at the front desk when I called at different times
Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the rooms are always clean when I book a stay
Stayed 1 night in Apr 2024

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed 1 night in Apr 2024

2/10 Terrible

Lawanda

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will start by saying when I checked in the process was a wait and the staff on duty left for a good 15 mins before assisting us. Next we were told the deposit was $100 and when we arrive there it’s $200 cause the manager just changed the prices to $50 a night. Next we got settle I had to work after getting checked in so I didn’t need assistance until the morning. I asked for housekeeping and towels all morning and afternoon and finally got towels right before work again at 2pm very unexpected. The housekeeper kept stating she didn’t speak English as well they need to fix that. We expected breakfast to be served cereal orange juice muffin or something and they did not have that their as stated in the description. We had to pay at the buffet and didn’t get service there. We didn’t complete our stay because it was a horrible experience I can go on and on but I’ll be writing all day but I do not recommend this hotel. Oh by the way the ceiling in the pool area is falling apart I pray for your kids safety;-) mines didn’t swim because he was targeted by adults when I was the parent and not once did they say anything to me demanding him to do things that he wasn’t not responsible for. Thank you
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint we have regarding our recent trip was that we arranged for the hotel through Expedia and were immediately hacked. The bank froze the bank card used immediately, which had a negative bearing on our travel because we didn't have 10 days to wait for the new card to come in. This was a business trip. It looked bad and we will not be utilizing Expedia's services again as they appear not to have the secure website they promise. Doubletree was wonderful. I would stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Eunique

Stayed 3 nights in Apr 2024

6/10 Okay

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool
Pool is not suitable for heavier individuals. The ladders are very hard to climb and are very fragile. The hot tub also has very steep steps which was very difficult for handicap.
Stayed 2 nights in Apr 2024

4/10 Poor

Abbi

Traveled with family
Disliked: Cleanliness, room comfort
No towels or room availability
I booked through Hotels.com and paid extra for a pool side room. There was no pool side room available after waiting 2 extra hours. Took a regular double room but had to still pay the higher price since was booked on Hotels.com. There was no towels in the room we were given or at the pool after going to the pool. Had to wait 30 minutes freezing until towels were ready. The staff apologized for it though. Have stayed here in the past with zero issues but will never stay here again.
Stayed 1 night in Apr 2024

2/10 Terrible

Hussein

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty Hotel, the rooms are dirty and super old, and the walls have no privacy at all, you can hear the conversations in the other room
Stayed 1 night in Apr 2024

2/10 Terrible

Bri

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Would not recommend. It was a run down hotel that desperately needs renovations. Things were falling apart in the room, there was no soap, and the beds were uncomfortable.
Stayed 1 night in Apr 2024

6/10 Okay

lekisha

Stayed 1 night in Apr 2024

2/10 Terrible

Jayne

Traveled with family
We stayed for three nights and never one time had our room cleaned. Not one cleaning person stepped in our room. No beds made, no bathroom cleaned, no trash emptied—absolutely no one stepped into to take care of our room. This is on top of a rate issue that occurred between Expedia and Doubletree. I was not expecting to have to pay $1077 for three nights however we had already Arrived in Cleveland and needed to stay in our booked hotel. Hindsight being 2020 we would’ve stayed one night and checked out and gone to another hotel. This was definitely not a good experience.
Stayed 3 nights in Apr 2024

8/10 Good

Syrita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice visit.
I ran into a rain storm so I pulled over to this hotel. Check in was pretty easy and the staff was super nice. Only thing i wished i would of asked was to have a room closer to the front. I have a bad knee and my room was pretty far away from the front. My room was clean. No bed begs. Went hot tubbing. Hot tub had like a rock or something in the middle that kept moving. I dont know what that was but the tub was relaxing beside the 8 yr old that was in there when there was a sign saying no people under 18. Breakfast was great and so was the restaurant. The server was excellent. They should really replace the tiles on the roof of the swimming pool
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Common spaces and hallways are all dirty and shabby. Carpeted pool area is really dirty and gross. When I checked in I had to navigate a hallway that had dirty sheets piled at almost every guest room door. Just not a very good experience.
Stayed 1 night in Apr 2024

2/10 Terrible

Simona

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Bonnie L.

Traveled with group
Liked: Staff & service, amenities
Nicely situated in a good area. Staff was great and very attentive, however thr property itself is a bit run down. My room was not well cleaned - there was a spot of blood on the wall in the bathroom and a noticeable unpleasant odor in the bedroom. Bathtub drain was clogged and required maintenance to come up and fix, which they did quickly and well. My friend in the room next door had a much better experience and a cleaner room, so maybe i just got unlucky, but it was troubling.
Stayed 2 nights in Apr 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

4/10 Poor

Elyse

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room wasn’t made up and they had to change me No trash can in room Did not replenish the coffee and cream Needed kleenex
Stayed 4 nights in Apr 2024

6/10 Okay

Lois

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurants staff worked hard and they needed more people in the restaurant, front desk.lStaff needs up-to-date training without being emotional. No garbage pail in the bathroom? What is that about? And a tiny little one over by the dirty stained desk? The furniture was used and abused and looked second and third hand. For the price we paid, granted it w was the eclipse time but that should not make the conditions or the quality lesson. The room was not ready upon check-in time and very limited staff who seemed very confused. Unless of course you approach them at 1 o'clock in the morning and then they were attentive because there was nobody else around.
Stayed 2 nights in Apr 2024

6/10 Okay

Barbara

Traveled with partner
Liked: Cleanliness, staff & service
The staff was friendly. Paid online when booking and yet was still charged separately again at the property. Plumbing issues in the room.
Stayed 1 night in Apr 2024

6/10 Okay

Kathleen

The property has a pool in the middle which produces a chlorine odor throughout the building. I did use the pool which was nice, but I often had to request pool towels and ask that the gate be unlocked at 10 am.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff was very nice. The lobby was clean. It was amazing when you walked in. I’m actually about to book a can with you guys.
Stayed 1 night in Mar 2024