Skip to main content
Beginning of main content
 Cleveland •1 Room
 Cleveland • 1 Room
Book online or call 1-855-214-3079 Phone Number

Sonesta ES Suites Cleveland Westlake

3-star property
30100 Clemens Rd, Westlake, OH 1-855-201-7819
3.7 out of 5
Good!
See all 23 travelocity Reviews

"Please check your room my bathroom my completely filthy. I had a used razor in the bathtub. I’m here in the drain. They had no other rooms available s ... " More

By a verified traveler on Mon 05 Jun 2023

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

3-star Colonial hotel with free WiFi

In Westlake

Within 3 miles (5 km) of this Westlake hotel, you'll find Crocker Park and Lake Erie. Lake Erie Nature & Science Center and Huntington Beach are also within 3 miles (5 km).

24-hour fitness, terrace

This hotel features a 24-hour gym and a seasonal outdoor pool. Guests will appreciate free perks like free self parking and WiFi in public areas. A 24-hour business center, a terrace, and a garden are also on offer.

Studio Suite, 1 King Bed, Fireplace

Bed Count 1 King Bed Maximum Occupancy 4 Max
$112* Per night/room Jun 19 - Jun 20

Suite, 2 Bedrooms, Fireplace

Bed Count 1 King Bed Maximum Occupancy 8 Max

Studio Suite, 1 Queen Bed, Accessible, Fireplace (Kitchen, Mobility Shower)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds, Fireplace

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Sonesta ES Suites Cleveland Westlake ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta ES Suites Cleveland Westlake

Everyone (11) Couples (3) Family (6)
4 out of 5
Please check your room my bathroom my completely filthy. I had a used razor in the bathtub. I’m here in the drain. They had no other rooms available so I went out and bought cleaning supplies and cleaned and sanitized my room. The staff was rude and lazy. I’ve stayed here before with no issues but this past time completely disgusting

Posted by on Jun 5, 2023

Was this review helpful to you?
1 out of 5

Posted by on May 14, 2023

Was this review helpful to you?
3 out of 5
The room was clean but needs major updates ! They also false advertised free breakfast ! There is no breakfast

Posted by on Feb 13, 2023

Was this review helpful to you?
3 out of 5
Did not offer airport shuttle as advertised and did not have enough pillows for each person in our party, we were told none were available. So my husband didn’t have a pillow to sleep on.

Posted by on Dec 16, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 20, 2022 by Desmond

I'm sorry for the inconvenience. We have plenty of pillows in storage. I will make sure the front desk agents knows this information. I apologize again for the inconvenience.

4 out of 5

Posted by on Jun 24, 2022

Was this review helpful to you?
1 out of 5
This property double charged me and when I contacted them they advised me that 1 of the 2 charges would drop off. This is crazy as I was fortunate enough to have the money to cover but if I didn't I would have been assessed an overdraft fee. Their no noise policy is a joke as sign states they have a strict no noise policy between the hours of 10 to 8. Sign says if you voilate you will be asked to leave. At 230 in the morning my husband and I were awoken by banging and loud music. We contacted the front desk to alert them of this and were advised a call would be placed to the guests to notify them. Music continued for at least another hr and finally stopped. I understand that a hotel cannot control the way a guest acts however if your going to post a no noise policy then it needs to be inforced.

Posted by on Jan 19, 2022

Was this review helpful to you?
Comment from Hotel Management

Jan 24, 2022 by Desmond

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Sonesta Westlake!

5 out of 5

Posted by on Aug 30, 2021

Was this review helpful to you?
1 out of 5
that it was spacious

Posted by on Aug 14, 2021

Was this review helpful to you?
Comment from Hotel Management

Aug 24, 2021 by JV

Thank you for taking the time to provide feedback on your recent stay. Please know that your feedback is extremely important for us to continue to improve our service. We strive to offer a smooth and comfortable stay for our guests and it seems we fell short during your stay. Please accept our sincere apology

3 out of 5
Service was terrible redoing parking lot no where to park rooms were dirty I I had to clean and sanitize my entire room no house cleaning or clean towels would not stay here again

Posted by on Jul 24, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 30, 2021 by JV

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Sonesta Westlake!

1 out of 5
I didn’t like anything I was disappointed the whole time…….

Posted by on Jun 27, 2021

Was this review helpful to you?
Comment from Hotel Management

Jul 12, 2021 by FD Supervisor

"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so that we can continue to improve. Respectfully, Team Sonesta Westlake

About the Sonesta ES Suites Cleveland Westlake

Location 30100 Clemens Rd, Westlake, OH 44145

Property Features

Sonesta ES Suites Cleveland Westlake offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. A 24-hour business center, a meeting room, and coworking spaces are available. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at Sonesta ES Suites Cleveland Westlake. Free self parking is available. This Colonial Westlake hotel is smoke free.

  • 104 guestrooms or units
  • 2 levels
  • 14 buildings
  • 500 sq ft of conference space
  • 46 sq m of conference space
  • Built in 1988
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sonesta ES Suites Cleveland Westlake offers 104 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

  • In-room kitchen
  • Pillowtop beds
  • Pull-out sofa bed
  • Smart television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Long-term renters welcome

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and reservations are required for some onsite facilities. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Cleveland Hotel Westlake
  • Sonesta ES Suites Cleveland
  • Residence Inn Westlake
  • Residence Inn Westlake Cleveland
  • Westlake Residence Inn
  • Residence Inn By Marriott Cleveland Westlake Hotel Westlake
  • Residence Inn By Marriott Cleveland Westlake Ohio
  • Residence Inn Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Hotel
  • Residence Inn By Marriott Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Ohio
  • Sonesta ES Suites Cleveland Westlake Hotel
  • Sonesta ES Suites Cleveland Westlake Westlake
  • Sonesta ES Suites Cleveland Westlake Hotel Westlake

You should know

  • The seasonal pool will open May 30 and close September 05.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing http://www.travelocity.com/Cleveland-Hotels-Sonesta-ES-Suites-Cleveland-Westlake.h15179-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cleveland-Hotels-Sonesta-ES-Suites-Cleveland-Westlake.h15179-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Cleveland-Hotels-Sonesta-ES-Suites-Cleveland-Westlake.h15179-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.