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Extended Stay America Suites Cleveland Westlake

2.5-star property
30360 Clemens Rd, Westlake, OH 1-855-201-7819
3.5 out of 5
See all 15 travelocity Reviews

"I had an overall good experience with this particular Extended Stay. The room was clean and smelled clean which is also important. Would definitely st ... " More

By a verified traveler on Sun 02 Aug 2020

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Hotel Description

Hotel near Crocker Park in Westlake

In Westlake

Within 3 miles (5 km) of this hotel, you'll find Crocker Park and Lake Erie. Lake Erie Nature & Science Center and St John West Shore Family Health are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A picnic area and a safe deposit box are also provided.

Free WiFi, kitchens

The 73 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, DVD players, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$110* Per night/room Jun 22 - Jun 23

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America Suites Cleveland Westlake ratings based on 15 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Cleveland Westlake

Everyone (11) Couples (1) Family (2)
5 out of 5
I had an overall good experience with this particular Extended Stay. The room was clean and smelled clean which is also important. Would definitely stay here again and the staff was courteous as well.

Posted by on Aug 2, 2020

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Comment from Hotel Management

Aug 3, 2020 by Hotel Management

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our spotless accommodations and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management

4 out of 5

Posted by on Jan 27, 2020

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3 out of 5

Posted by on Jan 5, 2020

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5 out of 5
I just liked that they would help you with all your needs

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 27, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management

4 out of 5

Posted by on Aug 13, 2019

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5 out of 5

Posted by on May 14, 2019

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3 out of 5
Very dreary and tired. Nothing special. Good location Front desk clerk kind of scary, hard to understand.

Posted by on Apr 16, 2019

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Comment from Hotel Management

Apr 16, 2019 by Hotel Management

Thank you for being our guest. Although you like our location and had an overall pleasant stay, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management

5 out of 5
Very nice front desk receptionist. He also did well by encouraging to me come back and helpful in providing kitchen items for use during stay. Deluxe suite really was deluxe and the room was great and clean!

Posted by on Dec 30, 2018

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Comment from Hotel Management

Dec 31, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad to know you were so impressed with our courteous associates and also loved your accommodations. We appreciate your great feedback and hope to have you as our guest again. Sincerely, Hotel Management

1 out of 5
This place was ghetto city! The guy at the front desk was very rude and the room was the worst one I ever stayed in...ever!

Posted by on Jun 28, 2018

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Comment from Hotel Management

Jun 29, 2018 by Hotel Management

Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

1 out of 5

Stayed at hotel for Luke Bryan Concert

Pros: Nothing
Cons: Everything
Location: Luke Bryan Concert at Progressive Stadium
Staff was very unprofessional. No pillows, sheets or blankets for the extra hide away bed. Both beds were very uncomfortable. The room smelled of smoke and marijuana. The refridgerator smelled of mildew. The bathtub had soap scum. The concierage made me bring my own moving cart up rather than bringing it up for me. And the coffee was terrible. I would not recommend this particular hotel to anybody!!!! I have stayed in other Extended Stay America hotels and they were very nice. This particular hotel's management was just absolute horrible!

Posted by , from Detroit, Mi on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by General Manager

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

About the Extended Stay America Suites Cleveland Westlake

Location 30360 Clemens Rd, Westlake, OH 44145

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Cleveland Westlake also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. This Westlake hotel is smoke free.

  • 73 guestrooms or units
  • 3 levels
  • Built in 1997
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Cleveland Westlake offers 73 accommodations with DVD players and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Westlake hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Stair-free path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night, plus a one-time cleaning fee of USD 25
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Cleveland Hotel Westlake
  • Extended Stay America Cleveland Westlake
  • Extended Stay America Westlake
  • Extended Stay America - Cleveland - Westlake Ohio
  • Extended Stay Westlake
  • Westlake Extended Stay
  • Extended Stay America Cleveland Westlake Hotel
  • Extended Stay America Cleveland Hotel
  • Extended Stay America Cleveland
  • Extended Stay America Cleveland Westlake
  • Extended Stay America Suites Cleveland Westlake Hotel
  • Extended Stay America Suites Cleveland Westlake Westlake
  • Extended Stay America Suites Cleveland Westlake Hotel Westlake

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.