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3.7 out of 5
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See all 19 travelocity Reviews

"I especially liked the Breakfast, the Happy Hour and the free parking The staff were friendly and accommodating. A special mention to the Lady that co ... " More

By a verified traveler on Sun 27 Nov 2022

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Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$127* Per night/room Dec 11 - Dec 12

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Cleveland Beachwood ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Cleveland Beachwood

Everyone (8) Couples (2) Family (7)
5 out of 5
I especially liked the Breakfast, the Happy Hour and the free parking The staff were friendly and accommodating. A special mention to the Lady that cooks the omelets, and she also worked the Happy Hour. She was very friendly and made every one feel special. This was my third visit to the hotel, and it will be my go-to place whenever I visit Cleveland

Posted by on Nov 27, 2022

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Comment from Hotel Management

Nov 28, 2022 by Management

Thank you for providing your feedback. We look forward to your return visit back to our property.

1 out of 5
I liked the friendliness of the front desk staff! Very helpful and nice. I disliked the room service which you had to give a 25 hr notice in advance and the breakfast was the worst. Jackie was the worst person to (cook) to ever deal with and I’m surprised she still had her job. She ridiculed me in front of everyone in omelette line because of my sand plate I had to pick up other items. Her main goal was to sing and entertain guests in line instead of taking care of the people in line. She kept making orders wrong and forgetting what was told to her. She needs to be reprimanded asap. Horrible customer service

Posted by on Aug 24, 2022

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Comment from Hotel Management

Aug 24, 2022 by Management

Thank you for your feedback. We hope you will come back and visit us again in the not so distant future.

5 out of 5
Bathroom tub was hard turn on and adjust the temp

Posted by on May 30, 2022

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Comment from Hotel Management

Jun 13, 2022 by Hotel Management

Thank you for your feedback.

4 out of 5
It was close to a lot of places we were going to. Beds were clean and comfortable---my daughter and I slept great! However, hotel could really use a deep cleaning or some remodeling. The sink in the bedroom didn't drain, the hair dryer was broken, and there were crumbs beside one of the beds. Not a big deal but when you're able to get out of town for a few days, the little things matter.

Posted by , from Cambridge on Apr 15, 2022

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Comment from Hotel Management

Apr 19, 2022 by Hotel Management

Thank you for your feedback. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4 out of 5
It’s a nice hotel I’ll book here again

Posted by on Sep 19, 2021

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Comment from Hotel Management

Oct 2, 2021 by Rhonda, AGM

Thank you so much for choosing our hotel!! We greatly appreciate you staying with us!!

5 out of 5
Our stay was perfect. Room was great. Bed was comfortable. Everything was clean. And price was right!

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 3, 2021 by Rhonda, AGM

Thank you for your feedback! We are so happy you enjoyed your stay and look forward to seeing you again in the future.

2 out of 5

Posted by on Jun 23, 2021

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3 out of 5
Rooms are ok need a little bit of an up date. Had no access to pool/restaurant/workout center etc.

Posted by on Feb 21, 2021

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Comment from Hotel Management

Feb 22, 2021 by Mike

Thank you for the review. We are excited to soon begin our renovation. Unfortunately, this was delayed due to the Covid situation. In the meantime, we will do our best to keep it clean and in good working order. Thank you/.

2 out of 5
This hotel was out of control. There were kids and adults both running the hallways, screaming, etc. I am not sure if there were several family reunions or what, but there seemed to be about 50 small groups of 6 all taking over the hotel. My family tried to use the pool in the evening. It was so crowded and out of control that my children decided to wait until later thinking most people and kids would leave. I called to the desk to ask what time the pool closed. I was told 10pm. When we went back about 9pm to the pool we were told it closed early and that it always closes early. We are a local family and took the kids for the night away for the sole reason that they could swim and have fun. Breakfast was awful! Again, kids and adults running around screaming. All these obnoxious guests smelled of pot and many spent time out in their vehicles with windows open smoking. Will never go back with this type of customer base.

Posted by on Feb 3, 2020

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Comment from Hotel Management

Mar 9, 2020 by Mike

I apologize we were unable to exceed your expectations. We do our best to control the amount of people in the pool area as well as the children moving throughout the hotel. Our weekends are busy which we are thankful for. Again we are always adjusting staff to accommodate the business.

5 out of 5

Posted by on Dec 20, 2019

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Comment from Hotel Management

Jan 6, 2020 by Mike

Thank you so much for the review. It is appreciated. Come see us again soon.

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