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"The only complaint we had was that the cleaning staff knocked on the door at about 8:45 while we were still asleep. This would not have been an issue ... " More

By OHKaytee, from Ohio on Tue 02 Oct 2012

Hotel Description

Enjoy the indoor pool at this 3.5-star Middleburg Heights hotel

Near the airport

You'll be within 2 miles (3 km) of Baldwin Wallace College and 6 miles (10 km) of International Exposition Center with a stay here. Southpark Mall and OBM Arena are also within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking and a free area shuttle.

Free Internet, LCD TVs

The 238 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include premium bedding, coffee/tea makers, and LCD TVs with digital channels.

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Oct 26 - Oct 27

Room, 1 Queen Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Cleveland Airport ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Cleveland Airport

Everyone (7) Couples (1) Family (2)
4 out of 5

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Jonathon

Thank you for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-Assistant General Manager

4 out of 5
On site restaurant had good healthy choices. room was quiet even though it was on the first floor.

Posted by on Sep 5, 2019

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Comment from Hotel Management

Sep 6, 2019 by Jonathon

Thanks for staying and for your review. We're so happy to hear you enjoyed your stay and Tavolo 72 and hope to see you again soon. Kind Regards, Jonathon Rose-Assistant General Manager

5 out of 5
it was clean and the staff was very friendly food at resturant was awesome!

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 3, 2019 by JOnathon

We appreciate your business and feedback and are so pleased you enjoyed the staff and dining experience in our restaurant. We hope to see you again very soon and wish you safe travels. Kind Regards, Jonathon Rose-Assistant General Manager

5 out of 5

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 8, 2019 by Jonathon

Thank you for staying at the Crowne Plaza Cleveland Airport and for your 5 out of 5 review. We hope to see you again in the future and wish you a fantastic summer! In Hospitality, Jonathon Rose-Assistant General Manager

5 out of 5
All round nice facility. Staff was respectful snd responsive to my needs

Posted by on Jun 11, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you for staying with us and for your gift of feedback. We're so happy you enjoyed our facility and our curtious and responsive staff during your visit. We invite you to stay with us again in the future and wish you safe travels! Kind Regards, Jonathon Rose-AGM

4 out of 5

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

4 out of 5

Posted by on May 29, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

3 out of 5

Posted by on May 25, 2019

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Comment from Hotel Management

Jun 22, 2019 by Jonathon

Thank you traveler for staying and for your review. We hope to see you again in the future! Regards, Jonathon Rose-AGM

2 out of 5

Not what we expected

I reported to the front desk that our room phone did not work--nothing was done about it. I requested additional towels--never received them. Room was not as clean as we expected. Disappointed in our stay.

Posted by on Aug 3, 2016

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3 out of 5

Not bad if you got a discount on your room.

Pros: Nice beds, great location. Very friendly staff.
Cons: Pay attention to the little stuff. Clean the rooms better. Pay attention to the little details.
Location: You can get downtown in 20 minutes or to Cuyahoga Vally National Park in 20 minutes. Right off 71 and close to a lot of things.
We were looking for a hotel in the $100-$130 range near the Cleveland area so we could hit both the downtown and Cuyahoga Vally without needing to drive excessively between one or the other. After searching, we came to Travelocity and decided to "gamble" on a "3.5 star hotel" for $96 / night. The Crown Plaza was the winner. Seeing as the normal rooms were $120, we thought this was a good deal, probably comparable to a Hampton or Holiday Inn Express. The staff was very friendly and the hotel was accessible to I-71 so we could get around the area pretty easily. The biggest issues were the little things that made this hotel just "OK". The carpet seemed to have missed its vacuuming as there were a couple spots that appeared to have crumbs on it. I didn't think much of it until I noticed it was still there the next day after our room had been serviced while we were out. The bathtub had mold / mildew around the edges where it met the granite. It was not horrendous, but it was highly noticeable. The coffee maker in the room was clean but not rinsed out as the cup of coffee I made tasted like dish soap. Good thing have coffee in the lobby from 6-11AM. In the bathroom they had a sample of lotion that was half used. It might have been an oversight to replace it, but it seems there were a lot of "oversights" in our room. Im not sure if we got a lesser room because we used Travelocity or what. If I paid the full price, I would have been a little more upset.

Posted by , from Cincinnati on Aug 10, 2015

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Comment from Hotel Management

Nov 24, 2015 by Scott K.

Dear Don, Thank you for taking the time to provide your valuable feedback concerning your recent stay with us. I want to express my apologies for the issues you faced while our guest, "little things" are not so little to us, and I am sorry that you experienced issues with your room and cleanliness. Thank you for making us aware of these issues, we will be working diligently to avoid these in the future. We appreciate you choosing Crowne Plaza Cleveland Airport. Sincerely, Scott K. General Manager

About the Crowne Plaza Cleveland Airport

Location 7230 Engle Rd, Middleburg Heights, OH 44130

Property Features

Crowne Plaza Cleveland Airport offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 16,000 square feet (1 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Cleveland Airport. An area shuttle within 5 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3.5-star Middleburg Heights hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • 16,000 sq ft of conference space
  • 1 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (9.9 km / 6.2 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5 mi
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Cleveland Airport offers 238 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Tavolo 72 - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Taboo 72 Lounge - This bar specializes in Italian cuisine. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10.95 for adults and USD 10.95 for children (approximately)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Airport Crowne Plaza
  • Crowne Plaza Cleveland Airport
  • Crowne Plaza Hotel Cleveland Airport
  • Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
  • Crowne Plaza Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel
  • Crowne Plaza Cleveland Airport Middleburg Heights
  • Crowne Plaza Cleveland Airport Middleburg Heights, Ohio
  • Crowne Plaza Cleveland Airport Hotel
  • Crowne Plaza Cleveland Airport Middleburg Heights
  • Crowne Plaza Cleveland Airport Hotel Middleburg Heights

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Cleveland-Hotels-Crowne-Plaza-Cleveland-Airport.h12651-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.