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"Toilett doesn't work, overflowed. " More

By a verified traveler on Fri 16 Sep 2022

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Hotel Description

3-star hotel near OBM Arena

City center stay

Stay at this Strongsville hotel and you'll be within half a mile (1 km) of OBM Arena and 2 miles (3 km) of Southpark Mall. Also, Gardenview Horticultural Park is within 3 miles (5 km) and Baldwin Wallace College is within 6 miles (10 km).

Free shuttle, parking

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and free airport shuttle. There's no skimping on freebies - guests receive free WiFi, free self parking, and a free area shuttle.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$76* Per night/room Dec 4 - Dec 5

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Strongsville Cleveland ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Strongsville Cleveland

Everyone (11) Couples (1) Family (6)
2 out of 5
We booked and confirmed a room with a king size bed. Upon arrival we were told there were none left and we had to take a room with 2 queens. Buttons on the elevator were broken. Coffee was as thick as mud.

Posted by on Sep 16, 2022

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3 out of 5
Toilett doesn't work, overflowed.

Posted by , from Linden on Sep 16, 2022

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5 out of 5

Posted by on Jun 26, 2022

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4 out of 5
Very nice and friendly

Posted by on Mar 27, 2022

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3 out of 5
We booked this hotel because of the Covid enhanced cleaning & safety practices advertised on their listing however only 1/2 the staff we encountered wore a mask. We also had plumbing issues that required maintenance. The issue was addressed quickly but the staff member entered our room maskless. Overall the hotel was decent (easy parking, comfy bed, clean) however there were several sections where it smelled like natural gas, chlorine, and/or sewer. Luckily our room wasn't near one of those sections, but the smell was strong as we walked through the halls on some floors. Hair dryer in room didn't work but hotel provided a loaner to use during our stay.

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 31, 2021 by Management at the Best Western Plus

Thank you for taking the time to leave us feedback. I am glad you found the bed comfortable and hotel clean. I am sorry you were unhappy with the staff not wearing masks as it is encouraged but not mandated in the state of Ohio. We are also working on the on the other challenges you experienced, like the unpleasant smells. Thank you for staying with us. We hope you give us another try in the future.

4 out of 5

Posted by on Sep 3, 2021

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3 out of 5
I would say for the price the entire room could have been cleaner--ended up using my sani wipes to clean some dusty/dirty surfaces and common hand-touch surfaces (e.g. light switches, door knobs); also place needs to renovated for those prices as well (dim bathroom), carpet coming up, main door not closing all the way without excessive force.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 12, 2021 by Holiday Inn Strongsville

Thank you for your feedback !

5 out of 5
Everything was great. Clean and friendly staff. Location is near restaurants

Posted by on Mar 28, 2021

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Comment from Hotel Management

Apr 6, 2021 by Kanga

Thank you for your feedback!

1 out of 5

Posted by on Nov 2, 2020

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Comment from Hotel Management

Dec 4, 2020 by Kanga

Thank you for staying with us and your feedback. Have a great day!

5 out of 5
I liked how clean the property was. I was impressed. The staff and cleaning crew were really nice as well. The only thing I didn't like was the fact that I didn't know that there would be a $100 deposit for the room. I didn't see it advertised. But it wasn't a problem, I understand the reason. I may have even over looked it in some fine print. But it didn't matter because you get the deposit back when you leave. This was a great experience. Next time I go to the area I will surely stay here.

Posted by , from oh on Aug 29, 2020

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Comment from Hotel Management

Sep 14, 2020 by Sonya DAV

Thank you for being a valuable guest .

About the Best Western Plus Strongsville Cleveland

Location 15471 Royalton Rd, Strongsville, OH 44136

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Fitness facility
  • Indoor pool

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 13500 square feet (1254 square meters) and includes a conference center. The business-friendly Best Western Plus Strongsville Cleveland also features a vending machine, coffee/tea in a common area, and laundry facilities. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Free self parking is available. This 3-star Strongsville hotel is smoke free.

  • 1 building
  • 306 guestrooms or units
  • 6 levels
  • 13500 sq ft of conference space
  • 1254 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Best Western Plus Strongsville Cleveland offers 306 air-conditioned accommodations with safes and complimentary newspapers. Each accommodation is individually furnished. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers. This Strongsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

The Simmering Pot - This restaurant specializes in American cuisine and serves breakfast only.

Vinneys Lounge - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Best Western Plus Strongsville Cleveland offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 10.00 for adults, USD 0 and USD 0 for children (approximately)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Cleveland Arpt Hotel Strongsville
  • Holiday Inn Cleveland Strongsville
  • Holiday Inn Cleveland Strongsville Arpt
  • Holiday Inn Cleveland Arpt
  • Holiday Inn Cleveland - Strongsville (Arpt) Strongsville
  • Holiday Inn Cleveland Strongsville Arpt Hotel
  • Holiday Inn Cleveland Strongsville Arpt
  • Hotel Holiday Inn Cleveland - Strongsville (Arpt) Strongsville
  • Strongsville Holiday Inn Cleveland - Strongsville (Arpt) Hotel
  • Hotel Holiday Inn Cleveland - Strongsville (Arpt)
  • Holiday Inn Cleveland Strongsville (Arpt)
  • Holiday Inn Cleveland Arpt Hotel
  • Plus Strongsville Cleveland
  • Holiday Inn Cleveland Strongsville (Arpt)
  • Best Western Plus Strongsville Cleveland Hotel
  • Best Western Plus Strongsville Cleveland Strongsville
  • Holiday Inn Cleveland Strongsville (Arpt) an IHG Hotel
  • Best Western Plus Strongsville Cleveland Hotel Strongsville

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.