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Embassy Suites by Hilton Cincinnati RiverCenter

3.5-star property
10 E Rivercenter Blvd, Covington, KY 1-855-201-7819
3.5 out of 5
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See all 16 travelocity Reviews

"Clean and quiet room and a wonderful breakfast! " More

By a verified traveler on Wed 20 Jul 2022

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Hotel Description

3.5-star hotel near Paycor Stadium, connected to the convention center

Heart of Covington

You'll find Paycor Stadium and Newport Aquarium within 2 miles (3 km) of this Covington hotel. Hard Rock Casino Cincinnati and University of Cincinnati are also within 3 miles (5 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and free cooked-to-order breakfast each morning.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$101* Per night/room Dec 11 - Dec 12

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Cincinnati RiverCenter ratings based on 16 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Cincinnati RiverCenter

Everyone (3) Couples (2) Family (10)
5 out of 5
Clean and quiet room and a wonderful breakfast!

Posted by on Jul 20, 2022

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Comment from Hotel Management

Sep 7, 2022 by Scott

Thank you for the 5 rating and commenting on the cleanliness of your room and the made to order breakfast. We hope to see you back soon.

5 out of 5

Posted by on Jul 21, 2021

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1 out of 5
Do not stay at this hotel! There are so many things wrong with this hotel it’s hard to list them. Beginning with the parking, the parking structure makes no sense and it’s difficult to get your bags into the hotel. Once in the room there were broken towel racks filthy carpet and unclean shower and floor. No one mentioned that there would be no housekeeping! We were there for six nights and our room was not cleaned once the garbage piled up and the towels we’re dirty. When we asked for the garbage to be collected and fresh towels we were promised that it would happen but it never did. Unfortunately we discovered that there was blood on the sheets on the pullout sofa after my daughter had slept in it. The hotel was disgusting. The hot breakfast was a joke, it was the same powdered eggs and nasty bacon and sausage every day that we were there. On our second to last day the water was shut off for several hours and no one told us why. I understand that post Covid employees are doing their very best and there was one employee at the front desk that truly seemed to care everyone else could care less about us or our needs. I have had a better experience at a Motel 6!!!

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 2, 2021 by jeff

Dear Anonymous, thanks for the feedback from your recent stay. I am sorry for the challenges you encountered. I have shared your feedback with the housekeeping team so we can improve here. The eggs and bacon are cooked fresh every day and fresh whole eggs and fresh raw bacon. Im sorry it wasnt up to your expectations. Safe Travels! Jeff

5 out of 5

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 19, 2021 by Jeff

Dear Anonymous, Thank you for the feedback from your recent visit. I am pleased to see you enjoyed your stay. Safe Travels! Jeff

2 out of 5
Make sure to call ahead prior to your arrival and attempt to book a pool time. We were not aware that due to COVID the swimming pool has restrictions on the number of people. By the time we got to the hotel and checked in all the pool times were taken.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 5, 2021 by Jeff

Dear Anonymous, I am sorry the pool was full when you attempted to reserve it. Due to the current pandemic we have tight restrictions on the pool. We do not take call ahead reservations for the pool, they need to be made at time of arrival. Safe Travels! Jeff

1 out of 5
I called front desk 4pm because my daughter needed pillows and blankets to sleep on sofa bed. However, while we were out, housekeeping left a bag with a bunch of towels instead of blankets and no pillows. When we found out what they left us I called back again. It was around 6pm. The second time they brought us bags, there were yet again more towels and no blankets. This time my husband went to front desk to complain. Finally at 9pm someone brought us some blankets. That was just one experience we had at this hotel. Don't even get me started on the pool, breakfast, or the bathroom experience in which had a broken shower curtain and sink. I would think twice before staying at this hotel.

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 2, 2021 by jeff

Dear Anonymous, Thank you for the feedback. I am very sorry for the challenges you had. There is no reason you should not have had pillows and blankets asap. Safe Travels! Jeff

3 out of 5
Rooms were extremely nice. Pool was out of order.

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 18, 2021 by Jeff

Dear Anonymous, Thank you for the feedback from your stay. Our pool is now open. Safe Travels! Jeff

4 out of 5
Great view of Cincinnati and Ohio River. Spacious rooms, but dated.

Posted by , from Cincinnati on Oct 2, 2020

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Comment from Hotel Management

Oct 2, 2020 by Jeff

Dear Jason, Thanks for the great feedback. I am glad you enjoyed your stay, and we hope to see you back again soon! Safe Travels! Jeff Kaplan

4 out of 5
We had pleasant interactions every time with the Nice desk clerks.

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 28, 2020 by Jeff

Dear Anonymous, Thank you for the positive feedback. I will be sure to share with the team. We hope to see you back again soon. Safe Travels! Jeff Kaplan

4 out of 5
The room and the hotel in general are very clean, our room was very specious and we had a great view! Most of the staff were very nice and helpful. We did run into a couple of issues though. The bucket for ice had mold in it. My husband took it to the lobby and the guy there was very nice, took the bucket and said a clean one will be delivered to our room. And it was, shortly, but the person who delivered it had an attitude and acted annoyed by the fact we requested it. The other issues we had that the vending machines had very stale chips. The expiration date was still a month away, but I couldn’t eat it. I can’t blame the hotel for it though. Overall, we would stay here again if we come to this area

Posted by , from Cincinnati on Sep 11, 2020

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Comment from Hotel Management

Sep 25, 2020 by Jeff

Dear Vika, Thanks for the feedback from your recent visit. I am sorry it was less than perfect. I have shared your feedback with our team so we can continue to improve. I hope we have the chance again to show you we are better than this last experience. Safe Travels Jeff Kaplan

About the Embassy Suites by Hilton Cincinnati RiverCenter

Location 10 E Rivercenter Blvd, Covington, KY 41011

Property Features

Embassy Suites by Hilton Cincinnati RiverCenter offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. Tour/ticket assistance, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites by Hilton Cincinnati RiverCenter. Parking is available for a fee. This 3.5-star Covington hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1990
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cincinnati Union Terminal (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Cincinnati RiverCenter offers 227 accommodations with laptop-compatible safes and safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Covington hotel provides complimentary wireless Internet access. 55-inch LCD televisions come with satellite channels. Housekeeping is provided daily.

  • Separate bedroom
  • Pillowtop beds
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

The Neat - This café specializes in southern cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Cincinnati RiverCenter
  • Embassy Suites Cincinnati RiverCenter Covington
  • Embassy Suites Cincinnati RiverCenter Hotel
  • Embassy Suites Cincinnati RiverCenter Hotel Covington
  • Embassy Suites RiverCenter
  • Embassy Suites RiverCenter Cincinnati
  • RiverCenter Cincinnati
  • Covington Embassy Suites
  • Embassy Suites Covington
  • Embassy Suites Hilton Cincinnati RiverCenter Hotel Covington
  • Embassy Suites Hilton Cincinnati RiverCenter Hotel
  • Embassy Suites by Hilton Cincinnati RiverCenter Hotel
  • Embassy Suites by Hilton Cincinnati RiverCenter Covington
  • Embassy Suites by Hilton Cincinnati RiverCenter Hotel Covington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.