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"Rooms were extremely nice. Pool was out of order. " More

By a verified traveler on Wed 17 Mar 2021

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Hotel Description

3.5-star hotel with an indoor pool, connected to the convention center

Heart of Covington

Your stay at this hotel will put you steps from Northern Kentucky Convention Center and a 5-minute walk from Ohio River. Also, Ohio River is within half a mile (1 km) and The SkyStar Wheel Cincinnati is within 2 miles (3 km).

Free shuttle, breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the gym and free perks like continental breakfast and an area shuttle.

Free WiFi, comfy beds

The 227 guestrooms feature comforts like pillowtop beds and premium bedding, while living rooms and refrigerators offer the conveniences of home. Other amenities include free WiFi, wired Internet, and LCD TVs with satellite channels. Housekeeping is available on request.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$140* Per night/room Nov 14 - Nov 15

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Cincinnati RiverCenter ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Cincinnati RiverCenter

Everyone (6) Couples (2) Family (9)
1 out of 5
Do not stay at this hotel! There are so many things wrong with this hotel it’s hard to list them. Beginning with the parking, the parking structure makes no sense and it’s difficult to get your bags into the hotel. Once in the room there were broken towel racks filthy carpet and unclean shower and floor. No one mentioned that there would be no housekeeping! We were there for six nights and our room was not cleaned once the garbage piled up and the towels we’re dirty. When we asked for the garbage to be collected and fresh towels we were promised that it would happen but it never did. Unfortunately we discovered that there was blood on the sheets on the pullout sofa after my daughter had slept in it. The hotel was disgusting. The hot breakfast was a joke, it was the same powdered eggs and nasty bacon and sausage every day that we were there. On our second to last day the water was shut off for several hours and no one told us why. I understand that post Covid employees are doing their very best and there was one employee at the front desk that truly seemed to care everyone else could care less about us or our needs. I have had a better experience at a Motel 6!!!

Posted by on Jul 2, 2021

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Comment from Hotel Management

Jul 2, 2021 by jeff

Dear Anonymous, thanks for the feedback from your recent stay. I am sorry for the challenges you encountered. I have shared your feedback with the housekeeping team so we can improve here. The eggs and bacon are cooked fresh every day and fresh whole eggs and fresh raw bacon. Im sorry it wasnt up to your expectations. Safe Travels! Jeff

5 out of 5

Posted by on Apr 9, 2021

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Comment from Hotel Management

Apr 19, 2021 by Jeff

Dear Anonymous, Thank you for the feedback from your recent visit. I am pleased to see you enjoyed your stay. Safe Travels! Jeff

2 out of 5
Make sure to call ahead prior to your arrival and attempt to book a pool time. We were not aware that due to COVID the swimming pool has restrictions on the number of people. By the time we got to the hotel and checked in all the pool times were taken.

Posted by on Apr 5, 2021

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Comment from Hotel Management

Apr 5, 2021 by Jeff

Dear Anonymous, I am sorry the pool was full when you attempted to reserve it. Due to the current pandemic we have tight restrictions on the pool. We do not take call ahead reservations for the pool, they need to be made at time of arrival. Safe Travels! Jeff

1 out of 5
I called front desk 4pm because my daughter needed pillows and blankets to sleep on sofa bed. However, while we were out, housekeeping left a bag with a bunch of towels instead of blankets and no pillows. When we found out what they left us I called back again. It was around 6pm. The second time they brought us bags, there were yet again more towels and no blankets. This time my husband went to front desk to complain. Finally at 9pm someone brought us some blankets. That was just one experience we had at this hotel. Don't even get me started on the pool, breakfast, or the bathroom experience in which had a broken shower curtain and sink. I would think twice before staying at this hotel.

Posted by on Apr 1, 2021

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Comment from Hotel Management

Apr 2, 2021 by jeff

Dear Anonymous, Thank you for the feedback. I am very sorry for the challenges you had. There is no reason you should not have had pillows and blankets asap. Safe Travels! Jeff

3 out of 5
Rooms were extremely nice. Pool was out of order.

Posted by on Mar 17, 2021

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Comment from Hotel Management

Mar 18, 2021 by Jeff

Dear Anonymous, Thank you for the feedback from your stay. Our pool is now open. Safe Travels! Jeff

4 out of 5
Great view of Cincinnati and Ohio River. Spacious rooms, but dated.

Posted by , from Cincinnati on Oct 2, 2020

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Comment from Hotel Management

Oct 2, 2020 by Jeff

Dear Jason, Thanks for the great feedback. I am glad you enjoyed your stay, and we hope to see you back again soon! Safe Travels! Jeff Kaplan

4 out of 5
We had pleasant interactions every time with the Nice desk clerks.

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 28, 2020 by Jeff

Dear Anonymous, Thank you for the positive feedback. I will be sure to share with the team. We hope to see you back again soon. Safe Travels! Jeff Kaplan

4 out of 5
The room and the hotel in general are very clean, our room was very specious and we had a great view! Most of the staff were very nice and helpful. We did run into a couple of issues though. The bucket for ice had mold in it. My husband took it to the lobby and the guy there was very nice, took the bucket and said a clean one will be delivered to our room. And it was, shortly, but the person who delivered it had an attitude and acted annoyed by the fact we requested it. The other issues we had that the vending machines had very stale chips. The expiration date was still a month away, but I couldn’t eat it. I can’t blame the hotel for it though. Overall, we would stay here again if we come to this area

Posted by , from Cincinnati on Sep 11, 2020

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Comment from Hotel Management

Sep 25, 2020 by Jeff

Dear Vika, Thanks for the feedback from your recent visit. I am sorry it was less than perfect. I have shared your feedback with our team so we can continue to improve. I hope we have the chance again to show you we are better than this last experience. Safe Travels Jeff Kaplan

5 out of 5
Very responsive desk mgr when we had questions. Parking convenient, enabled us to come and go easily. Outstanding room, decorative, spacious, clean.

Posted by , from Dayton on Aug 23, 2020

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Comment from Hotel Management

Sep 25, 2020 by jeff

Dear Tim&Luann, Thank you so much for the positive feedback from your recent visit. We hope to see you back again soon. Safe Travels! Jeff Kaplan

4 out of 5
Wish they could figure out a way to have Hot breakfast service during these unusual times.

Posted by on Jun 13, 2020

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About the Embassy Suites by Hilton Cincinnati RiverCenter

Location 10 E Rivercenter Blvd, Covington, KY 41011

Property Features

Embassy Suites by Hilton Cincinnati RiverCenter offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A terrace, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Cincinnati RiverCenter. A free area shuttle within 2 mi is available. Parking is available for a fee. This 3.5-star Covington hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 8 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1990
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cincinnati Union Terminal (4.9 km / 3.1 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Cincinnati RiverCenter offers 227 accommodations with laptop-compatible safes and safes. Accommodations offer separate living rooms and include desks. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Covington hotel provides complimentary wireless Internet access. 55-inch LCD televisions come with satellite channels. Housekeeping is provided on request.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM. The hotel hosts a free manager's reception daily.

The Neat - This café specializes in southern cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Sign language-capable staff
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wired Internet: USD 4.95 per day (rates may vary)
  • Self parking fee: USD 10.00 per night (in/out privileges)
  • Late check-out fee: USD 75.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Cincinnati RiverCenter
  • Embassy Suites Cincinnati RiverCenter Covington
  • Embassy Suites Cincinnati RiverCenter Hotel
  • Embassy Suites Cincinnati RiverCenter Hotel Covington
  • Embassy Suites RiverCenter
  • Embassy Suites RiverCenter Cincinnati
  • RiverCenter Cincinnati
  • Covington Embassy Suites
  • Embassy Suites Covington
  • Embassy Suites Hilton Cincinnati RiverCenter Hotel Covington
  • Embassy Suites Hilton Cincinnati RiverCenter Hotel
  • Embassy Suites by Hilton Cincinnati RiverCenter Hotel
  • Embassy Suites by Hilton Cincinnati RiverCenter Covington
  • Embassy Suites by Hilton Cincinnati RiverCenter Hotel Covington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.