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"I couldn't really said much about the property because it had alot of snow. The staff kept the floor dry as much as possible. They salt the ground as ... " More

By a verified traveler on Mon 31 Jan 2022

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Hotel Description

3-star hotel near Cuyahoga Valley National Park

In Independence

Within 3 miles (5 km) of this Independence hotel, you'll find Cuyahoga Valley National Park and Topgolf. Cleveland Clinic and Bedford Reservation are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and free perks like buffet breakfast and free self parking.

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max
$142* Per night/room Sep 5 - Sep 6

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Room, 1 King Bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (Specialty)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Independence ratings based on 23 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Independence

Everyone (13) Couples (4) Family (9)
2 out of 5
Not a property we will choose to stay at again. We had a late check-in and eager to get some food and rest. The lady at the front desk upon check-in (blonde of European descent) was very rude. Taunted our dog. She stated the kitchen "was not working" when it is supposed to be open 24/7. Hesitant to help and appeared bothered/annoyed when having to fill out additional paperwork for the dog. Her co-worker (nice gentleman) said, "oh why don't you give them the list of restaurants that do delivery?" since the kitchen was "not working." She gave us the biggest eye-roll. The following morning housekeeping staff entered our room without knocking first then apologized and quickly left the room. Dirty socks (not belonging to us) were found in the corner of the room. Obviously the rooms are not thoroughly cleaned between stays. Ugh, never again! Esp. for the price they charged for having the dog with us!

Posted by on Aug 3, 2022

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Comment from Hotel Management

Aug 3, 2022 by Customer Service

We appreciate you taking the time to share your feedback, Daphne. We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward. We hope you'll give us another opportunity to host you in the future for a more positive experience.

5 out of 5

Posted by on Feb 22, 2022

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4 out of 5

Posted by on Feb 14, 2022

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5 out of 5
I couldn't really said much about the property because it had alot of snow. The staff kept the floor dry as much as possible. They salt the ground as much as the snow falling. The staff was knowledgeable on sight to to invite. Breakfast was good.

Posted by on Jan 31, 2022

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Comment from Hotel Management

Feb 1, 2022 by Customer Service

Thanks for the perfect rating, Alison! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Cleveland Independence.

5 out of 5

Posted by on Dec 30, 2021

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5 out of 5
The customer service was great! They were very attentive with questions and concerns. Their staff did an excellent job helping us and our kids with breakfast. The beds were comfy and the room was clean. Coffee options could have been a bit better. Maybe two or three roast options. The roast available was very weak.

Posted by on Oct 23, 2021

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Comment from Hotel Management

Oct 26, 2021 by Ryan

Thank you for staying with us and for taking the time to complete an online review. I’m glad you enjoyed your stay with us. I will be sharing your comments with my staff. We look forward to seeing you in the future!

4 out of 5

Posted by on Jun 27, 2021

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5 out of 5
;)

Posted by on Jun 22, 2021

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3 out of 5
Lack of control over the pool. Constant noise in & out with unattended children across our room. Microwave was very dirty at 6:30 am when attempting to reheat a wrapped breakfast sandwich.

Posted by on Jun 9, 2021

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1 out of 5

Posted by on Apr 23, 2021

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About the Hyatt Place Independence

Location 6025 Jefferson Dr, Independence, OH 44131

Property Features

Hyatt Place Independence offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. The business-friendly Hyatt Place Independence also features concierge services, laundry facilities, and express check-in. Self parking is free. This 3-star Independence hotel is smoke free.

  • 127 guestrooms or units
  • 6 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hyatt Place Independence offers 127 accommodations with coffee/tea makers and designer toiletries. Accommodations have separate living rooms and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided on request.

  • Living room
  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Guest Kitchen - Onsite café. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per week (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Independence
  • Hyatt Place Independence
  • Hyatt Independence
  • Hyatt Place Cleveland/Independence Hotel Independence
  • Hyatt Place Cleveland/Independence Ohio
  • Hyatt Place Independence Hotel
  • Hyatt Place Independence Hotel
  • Hyatt Place Independence Independence
  • Hyatt Place Independence Hotel Independence

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.