"I was not happy with the fact that there were no close by facilities to buy food or drink. The hotel didnt have anything besides Diet pop and for a ca
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Hotel near Cuyahoga Valley National Park in Independence
In Independence
Within 3 miles (5 km) of this Independence hotel, you'll find Cuyahoga Valley National Park and Topgolf. Also, Cuyahoga River is within 3 miles (5 km) and Cleveland Clinic is within 6 miles (10 km).
Free perks
This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Enjoy the 24-hour gym and conveniences like a 24-hour front desk and laundry facilities.
from $99
Standard Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave
Standard Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave
Bed Count2 Full BedsMaximum Occupancy
6 Max
Extended Stay America Premier Suites - Cleveland - Independence ratings based on 33 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Extended Stay America Premier Suites - Cleveland - Independence
Everyone (17)Couples (6)Family (7)
3 out of 5
I was not happy with the fact that there were no close by facilities to buy food or drink. The hotel didnt have anything besides Diet pop and for a can of pop it was $1.65. Also the breakfast was a muffin and coffee! When advertising breakfast we were looking for a decent one being there was nowhere close for one. The room itself was ok but bathroom was super small with not enough linens or pillows which we had to ask for and was told they didnt have extra but was given 2 later in the evening. I was not told that I would also be paying an extra $108 for a deposit on damages, if any upon check out, but would later be reimbursed taking up to 2-5 business days. Definitely something that should be mentioned up front! For a night stay, which we were only there to sleep due to outside plans, it was most definitely overpriced! Asked for a receipt upon checkout and was told I would receive one in an email and 5.5 hours later I have yet to receive this email! Not a satisfied customer at all and if reimbursement is not made for the deposit, as there waa no damage after check out, I will be contacting facility and Travelocity.
Posted by Cameron on Sep 2, 2023
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Comment from Hotel Management
Sep 3, 2023
by Hotel Management
Dear Cameron, Thank you for your feedback. We aim to provide exceptional service to all our guests; therefore, we apologize for falling short of your expectations. Also, we understand your disappointment with our deposit policy. We prioritize transparency by listing all charges on every booking source so our guests can make informed decisions. We regret if this was not adequately communicated to you. We will address your concerns with our team. In the meantime, if you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We look forward to hearing from you.Sincerely,Hotel Management
1 out of 5
Room was smelling of weed, carpet and bedding was not clean at all. Shower tub was not draining so could not take a shower
Posted by Shrikant on Aug 28, 2023
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Comment from Hotel Management
Aug 29, 2023
by Hotel Management
Dear Shrikant, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the smell and will address this immediately. We sincerely apologize for the issues with the tub in your suite. Your comfort is important to us, and we are actively addressing this issue to ensure a more satisfying experience for all our guests. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
5 out of 5
Posted by Earl on Aug 6, 2023
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Comment from Hotel Management
Sep 9, 2023
by Hotel Management
Thank you for leaving a review. We appreciate your business and for your feedback. We hope to see you again soon.
5 out of 5
Posted by ROGER on Aug 4, 2023
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Comment from Hotel Management
Aug 9, 2023
by ESAP Cleveland Independence
Thank you for choosing Extended Stay America
4 out of 5
I would rate it 3 out of 5. The refrigerator did not work in the room. Breakfast wasn’t what I expected. Staff was pleasant when checking in
Posted by Scott on Jul 8, 2023
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Comment from Hotel Management
Jul 15, 2023
by Extended Stay Management
Thank you for posting a review. We will share your comments with the maintenance and food and beverage staff. We apologize we did not meet your expectations. We will use your feedback to enhance the guest experience. We hope you will give us another chance to deliver excellent service and share that we have a great product! We look forward to hosting you again in the future.
5 out of 5
We’ve stayed here multiple times now. It’s a solid room for the value. The beds are comfortable, it’s quiet and there is easy access to downtown.
Posted by Samantha on May 30, 2023
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Comment from Hotel Management
Jun 1, 2023
by Hotel Management
Dear Samantha, Welcome back! We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management
5 out of 5
The area seems safe. It isn’t exactly walkable, but there are some restaurants (Applebees, Longhorn, and Wasbi) down the road. Further down the road is Walgreens, Arby’s, and other stores/restaurants.
Staff was very pleasant. Room was clean and roomy. Layout was nice and allowed for privacy for multiple people in same room. There was no odor at all. The smell of the room was neutral. The two beds sleep four, but with the L-shaped sofa in the sitting area five/six people could comfortably share the room if in a pinch.
Kitchenette had a small fridge, microwave, coffee maker, and sink. All appliances were clean and free of odors.
Beds were more on the firm side, but comfortable. Pillows were extremely soft. Bedding was fresh and bright white free of rips, stains, and stray hairs. Bed looked to be free of any signs of bedbugs. In fact, no sign of any bugs anywhere.
Bathroom was clean and free of stray hairs.
We usually stay in downtown Cleveland, but all the rooms were booked. We will definitely be staying here again, even if it means a little bit of a drive because it is that comfy and cozy.
Posted by CAROL, from Erie on May 21, 2023
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Comment from Hotel Management
May 21, 2023
by Hotel Management
Dear Carol, Thank you for staying with us at Extended Stay America. We loved knowing how pleased you were with our location and appreciated the easy access to Walgreens, Arby's, and many more shops. It's great you liked your comfortable suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management
5 out of 5
Liked the area and restaurants
Posted by Julian on Apr 26, 2023
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Comment from Hotel Management
Apr 27, 2023
by Kanga
Thank you for staying with us and for taking the time to complete an online review. I am glad you enjoyed your stay with us. I will be sharing your comments with my staff. We look forward to seeing you in the future!
4 out of 5
Posted by Nicole on Apr 22, 2023
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5 out of 5
All of the staff were very nice. The little things that went wrong (like the key card only being good for a day at a time for the first couple of days) after the second day, we asked why it was happening, and it was explained that it was new hire training issue and promptly fixed.
Posted by Richard on Apr 17, 2023
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Comment from Hotel Management
Apr 18, 2023
by Hotel Management
Dear Richard, Thank you for choosing Extended Stay America for your recent accommodations. It's a joy to learn that you enjoyed your stay and found our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for your patience and understanding regarding the temporary issue with the key card. Your concern has been shared with our team to prevent such situations. We hope to have the pleasure of welcoming you again whenever your travels bring you to Cleveland.Sincerely,Hotel Management
About the Extended Stay America Premier Suites - Cleveland - Independence
WiFi is free in public spaces. You'll find a business center on site. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and laundry facilities are also featured at the business-friendly Extended Stay America Premier Suites - Cleveland - Independence. Self parking is free. This Independence hotel is smoke free.
127 guestrooms or units
6 levels
To-go breakfast (free)
Business facilities
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Family property
Separate living room
Free WiFi
Laundry facilities
Sofa bed
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Premier Suites - Cleveland - Independence offers 127 accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
Pillowtop beds
Pull-out sofa bed
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Shower and tub combination
Housekeeping (weekly)
Hair dryer
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Desk chair
Food & Drink
Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness center.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair accessible parking
In-room accessibility (in select rooms)
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25 per pet, per day (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Only dogs and cats are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Service animals are allowed
Service animals are exempt from fees/restrictions
Car recommended
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Masks are not compulsory at the property
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
No shield between guests and staff in main contact areas
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 18
Guests are not provided with hand sanitizer
Social distancing measures are not in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Children stay free
Individually-wrapped food options are not available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
A damage deposit of USD 100 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25 per pet, per day (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hyatt Place Hotel Independence
Hyatt Place Independence
Hyatt Independence
Hyatt Place Cleveland/Independence Hotel Independence
Hyatt Place Cleveland/Independence Ohio
Hyatt Place Independence Hotel
Hyatt Place Independence
Extended Stay America Premier Suites Cleveland Independence
You should know
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Premier Suites - Cleveland - Independence is 11 mi (17-min drive) away from the Cleveland, OH (BKL-Burke Lakefront) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Premier Suites - Cleveland - Independence.
This hotel is 11.4 mi (18-min drive) from Edgewater Beach and 16 mi (21-min drive) from Perkins Beach. Don't forget your sunscreen!
Extended Stay America Premier Suites - Cleveland - Independence offers free on-the-go breakfast every day from 6:30 AM to 9:30 AM.
No, there is no casino at this hotel, but Horseshoe Casino (13-min drive) and JACK Cleveland Casino (13-min drive) are nearby.
Check-in begins at 3 PM.
This hotel offers free self parking.
Extended Stay America Premier Suites - Cleveland - Independence does not have a pool.
There are no spa services available at this hotel.
Extended Stay America Premier Suites - Cleveland - Independence is 1.5 mi away from Independence.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
