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4.2 out of 5

"Hotel staff friendly and knowledgeable. Rooms are spacious, clean and cozy. I would highly recommend this hotel compared to others. Hotel staff wen ... " More

By a verified traveler on Mon 13 Aug 2018

Hotel Description

3-star guestrooms with free WiFi

In Independence

Stay at this Independence hotel and you'll be within 9 miles (15 km) of Progressive Field and Rocket Mortgage FieldHouse. Christmas Story House and Cleveland Metroparks Zoo are within 9 miles (15 km).

Free airport shuttle

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and living rooms, the 127 guestrooms also offer free WiFi and flat-screen TVs. Refrigerators, room service, and premium bedding are also available.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$99* Per night/room Sep 29 - Sep 30

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds (High Floor)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Hyatt Place Independence ratings based on 45 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place Independence

Everyone (11) Couples (1) Family (7)
1 out of 5
The hotel room was Terrible! holes in the carpet, sheets on both beds had stains on them and hair! the comfort on one bed had two large urine stains that made even the front desk clerk say "OH MY" children playing in the hallway knocking on doors and throwing cookies at doors! which the next morning cooking everywhere which housekeeping left I had to complain later that day around 4 pm to get the cookies removed I will NEVER stay at this HYATT!.

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Shawn F

Thank you for taking the time to review your recent stay with us. I sincerely apologize that your visit was such an unpleasant one. I can assure you this is not the norm for our hotel.

5 out of 5
Loved the setup of the room and the fact that there was a mini ‘kitchen’. Only thing missing was a microwave. The only negative was the steps going down from the parking lot were a bit difficult to walk on (uneven bricks) and the hand rail was wobbly. Overall a wonderful experience with very friendly staff.

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 23, 2019 by Shawn F

Thank you for the kind words. Your comments will be shared with the entire team. Keep us in mind for any future stays in the Cleveland area.

2 out of 5
Bathrooms are small, no amenities, hidden fees. I paid 9.00 for 3 drinks and told after the fact.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 9, 2019 by Shawn F

Thank you for taking the time to review your recent stay with us. I sincerely apologize that the stay was anything short of ideal.

3 out of 5
Housekeeping did not clean room 2 days. When they did show up, was after 5 pm and did minimal work

Posted by on Aug 1, 2019

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Comment from Hotel Management

Aug 2, 2019 by Shawn F

I sincerely apologize for the issues with the lack of service from our housekeeping hosts. Your comments will be shared with the housekeeping hosts as well as the Executive Housekeeper. It is our hope you will offer us another opportunity to better serve your needs in the future.

2 out of 5
Only one outlet worked in the room, there was missing caulk around the tub and there spots of mold around the tub and on the shower curtain. Pool was cold

Posted by on Jun 14, 2019

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Comment from Hotel Management

Jun 16, 2019 by Shawn F

I sincerely apologize for the issues you experienced. Your comments will be shared with the appropriate team members.

4 out of 5
Nice hotel. Its clean and the staff is friendly. Rooms are set up good too. Pool is nice, wish there was a hot tub but overall a good hotel

Posted by on Jun 9, 2019

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Comment from Hotel Management

Jun 9, 2019 by Shawn F

Thank you for the kind words. I am pleased the stay was a positive one overall. Keep us in mind for any future travels in the area.

5 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Apr 1, 2019 by Shawn F

Thank you for the 5 star rating!

5 out of 5

Posted by on Feb 18, 2019

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Comment from Hotel Management

Apr 1, 2019 by Shawn F

Thank you for the 5 star rating!

2 out of 5
Well, room layout was somewhat acceptable. However. There was a small partition between the sitting area and it blocked the air floe from the air conditioner. One day housekeeping came in, didn't make the bed. Wash one of the coffee mugs. Only 1 was used each day. Then on Friday housekeeping didn't come until we called at 5:30 pm when we got back to our room. We had to call the desk and they came up about 6pm. Will not stay there again!

Posted by , from Seneca Falls, NY on Sep 29, 2018

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Comment from Hotel Management

Sep 29, 2018 by Shawn F

Thank you for taking the time to review your recent stay with us. I sincerely apologize that your stay was anything short of ideal. I also wanted to apologize for the issues you experienced with our housekeeping team. That is definitely not the norm at our hotel. Your comments will be shared with the housekeeping hosts.

5 out of 5

Very nice, clean and cozy hotel.

Pros: Friendly helpful staff, clean, odor free hotel with lovely accommodations.
Cons: Absolutely nothing. The management is running a fine hotel.
Location: Closely located to many sights in the Cleveland area. Conveniently located.
Hotel staff friendly and knowledgeable. Rooms are spacious, clean and cozy. I would highly recommend this hotel compared to others. Hotel staff went above and beyond to accommodate us with early check in. We drove into Independence from NC on Saturday and was granted early checkin for the wedding at 5pm. We are now spoiled by Hyatt hotels and will be the only place we stay from here on out.

Posted by , from Concord on Aug 13, 2018

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Comment from Hotel Management

Aug 14, 2018 by Shawn F

Thank you for taking the time to review your recent stay with us. I am so pleased we were able to assist with getting the early check in and the staff and rooms were a plus. We welcome the opportunity to host you again if your travels bring you back to the area.

About the Hyatt Place Independence

Location 6025 Jefferson Dr, Independence, OH 44131

Property Features

Hyatt Place Independence offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1195 square feet (111 square meters) and includes conference space. The business-friendly Hyatt Place Independence also features concierge services, complimentary newspapers in the lobby, and dry cleaning/laundry services. An area shuttle within 3.00 mi and a roundtrip airport shuttle (available on request) are free. For a fee, parking is available. This 3-star Independence hotel is smoke free.

  • 127 guestrooms or units
  • 6 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room
  • Free WiFi
  • Free area shuttle
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (20.3 km / 12.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 3.00 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place Independence offers 127 air-conditioned accommodations with coffee/tea makers and designer toiletries. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. 42-inch flat-screen televisions come with pay movies. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

Guest Kitchen - Onsite restaurant. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is available on request from 6:00 AM to midnight. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport shuttle service is offered on request from 6:00 AM to midnight. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 0.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD 175 per stay) plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Hotel Independence
  • Hyatt Place Independence
  • Hyatt Independence
  • Hyatt Place Cleveland/Independence Hotel Independence
  • Hyatt Place Cleveland/Independence Ohio
  • Hyatt Place Independence Hotel
  • Hyatt Place Independence Hotel
  • Hyatt Place Independence Independence
  • Hyatt Place Independence Hotel Independence

You should know

  • Hyatt Place Independence offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/Cleveland-Hotels-Hyatt-Place-Independence.h43391-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.